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  • 16 Feb 2021
  • Research & Ideas

To Fight Climate Change, Should Green Investors Reconsider Big Oil?

publicly traded companies. But the relationship between the spectacular rise of sustainable investing and the growing number of “green patents,” as defined by the Organization for Economic Cooperation and Development (OECD), has not... View Details
Keywords: by Kristen Senz; Energy
  • 28 Oct 2019
  • Research & Ideas

Brick-and-Mortar Stores Are Making a Comeback

to build a relationship with the customer and communicate the brand in an experiential way. There’s still a purpose for physical shopping in today’s environment; it just has to feel different from what we’ve gotten used to as consumers.... View Details
Keywords: by Jen McFarland Flint; Retail
  • 21 May 2018
  • HBS Case

How Would You Price One of the World's Great Watches?

you're buying a car, and then you find out six months later that the car will cost 25 percent less. It’s terrible.” The perceived value of an object by buyers is essential, especially if you look at customers as relationships rather than... View Details
Keywords: by Roberta Holland; Fashion
  • 15 Feb 2000
  • Lessons from the Classroom

Delivering Information Services: A 30-Year Perspective

IPO in 1990 to a $10-billion company today, with a market value of close to $140 billion! I'm also doing research for a case on Drugstore.com, which is essentially a drug store "built" on the Internet. It's getting ready to... View Details
Keywords: by Staff
  • February 2004 (Revised March 2004)
  • Case

Fuel Cells: The Hydrogen Revolution?

By: Thomas R. Eisenmann and Ryland Matthew Willis
The challenges faced in establishing hydrogen fuel cell-powered transportation in the United States, which promises to reduce greenhouse gas emissions and dependence on imported oil is examined. Foremost among these challenges is a "chicken-and-egg" dynamic: consumers... View Details
Keywords: Taxation; Environmental Sustainability; Infrastructure; Government Administration; Energy Sources; Business and Government Relations; Network Effects; Transportation; Green Technology Industry; Energy Industry; European Union; Japan; United States
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  • 14 Dec 2011
  • Research & Ideas

The New Measures for Improving Nonprofit Performance

organizations as being focused on tangible hard metrics like profit or market capitalization. But for-profits also do a lot of organizational capacity-building work. Venture capital investments are very much about building the... View Details
Keywords: by Julia Hanna
  • 2010
  • Chapter

Breakthrough Inventions and the Growth of Innovation Clusters

By: William R. Kerr
This report provides a comprehensive look at the role of innovation in promoting economic and social development. It examines the impact of innovation on the economic growth of developing countries and the future role of technological innovation in international... View Details
Keywords: Technological Innovation; Developing Countries and Economies; Society; Growth and Development; Climate Change; Social Issues; Industry Clusters; Business and Government Relations
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  • January 2008 (Revised February 2011)
  • Case

Rubbish Boys

By: Noam Wasserman and Rachel Galper
It looked like founder-CEO Brian Scudamore might not be able to pursue franchising as a growth option for his junk-removal business after all. Over the years, he had overcome many hurdles, including buying out his "too-fiery" co-founder, firing all of his employees so... View Details
Keywords: Service Operations; Problems and Challenges; Brands and Branding; Business Model; Partners and Partnerships; Business Growth and Maturation; Franchise Ownership; Growth and Development Strategy; Service Industry; Canada; North America
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  • 25 Feb 2014
  • First Look

First Look: February 25

in the country's economy during the past two decades, have brought together a group of economists and political scientists to systematically examine the impact of a wide range of factors affecting the economy's collapse, from the cost of labor regulation and the... View Details
Keywords: Sean Silverthorne
  • February 2009 (Revised April 2011)
  • Supplement

Mistry Architects (B)

By: Amy C. Edmondson, Robert G. Eccles and Mona Sinha
This case is a follow-up of Mistry Architects: Innovating for Sustainability (A) (Case 609-044). In Case (A) Sharukh and Renu Mistry found and run an architectural firm dedicated to being both client-oriented and environmentally responsible. The case uses a difficult... View Details
Keywords: Problems and Challenges; Emerging Markets; Business and Stakeholder Relations; Natural Disasters; Environmental Sustainability; Product Design; Innovation and Invention; Construction Industry
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  • May 1999 (Revised March 2001)
  • Case

Marshall Industries

By: Jeffrey F. Rayport
Confounding predictions that the Internet would "disintermediate" commerce, making "middle man" companies all but obsolete, Marshall Industries, a leading electronics distributor, used the Internet and digital technologies to reinvent itself. Marshall continued to sell... View Details
Keywords: Organizational Change and Adaptation; Digital Platforms; Internet and the Web; Supply Chain; Emerging Markets; Customer Focus and Relationships; Distribution Industry; Electronics Industry
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  • 23 Jun 2015
  • First Look

First Look: June 23, 2015

competitive dynamics in 644 geographically isolated markets in which a nationwide retail bank conducted business over a five-year period. We find that customers defect at a higher rate from the incumbent following increased service... View Details
Keywords: Sean Silverthorne
  • 10 Jun 2014
  • First Look

First Look: June 10

  Publications August 2013 pub Cannibalization and Option Value Effects of Secondary Markets: Evidence from the U.S. Concert Industry By: Bennett, Victor Manuel, Robert Seamans, and Feng Zhu Abstract—We examine how reducing search frictions in secondary View Details
Keywords: Sean Silverthorne
  • 03 Feb 2016
  • Research & Ideas

The State of Customer Service Leadership

version 1.0 of that concept. Remind us what that was, and how version 2.0, which you introduce in this book, updates this idea. Schlesinger: The basic relationships between employees, customers, and financial results, in that order, that... View Details
Keywords: by Jim Aisner; Retail
  • 21 Apr 2009
  • First Look

First Look: April 21, 2009

businesses outperform both single-unit firms and multi-unit firms composed of unrelated businesses. Explanations for this relationship between focus and firm performance have largely centered on economies of scope achieved by sharing... View Details
Keywords: Martha Lagace
  • 01 Oct 2001
  • What Do You Think?

Will Information Technology Really Turn Organizations Upside Down This Time?

Summing Up Do not read too much into a possible relationship between the development of information technology and the incidence of "upside-down" management. That's the overwhelming message from responses to the column raising... View Details
Keywords: by James Heskett
  • 12 Jan 2004
  • Research & Ideas

Does Your HQ Operation Fit With Corporate Strategy?

b) determine if there were any significant differences in headquarter size between countries, c) determine if there was any relationship between the size of corporate headquarters and the financial performance of the company, d) try to... View Details
Keywords: by Martha Lagace
  • 22 Oct 2018
  • News

Capital Murder

the focus of intense media scrutiny after lying to investigators about his relationship with Chandra Levy, a 23-year-old whose remains were found one year after her disappearance in May 2001. Witnessing the fallout from those events... View Details
Keywords: Julia Hanna
  • 28 Mar 2017
  • First Look

First Look at New Research, March 28

relationships in which BATNAs are inherently interdependent. Third, BATNAs are often mistakenly described mainly as “last resorts” relevant only in case of impasse or “if the other side is more powerful.” Other uses of the term “BATNA”... View Details
Keywords: Sean Silverthorne
  • Profile

Andres Sarmiento

someone else's life. I want to lead a team in which we have mutual respect and we are constantly developing new skills. I want to face the more complex challenges of interpersonal relationships and become good at doing so. I look forward... View Details
Keywords: Entrepreneurship; Technology; Services