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  • All HBS Web  (2,539)
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  • 01 Dec 2013
  • News

Curing Health Care

activity-based costing (TDABC), a model that identifies the time of people and equipment used to perform a service and their cost. TDABC relies on accurate mapping of all the processes patients go through in the course of a visit to the... View Details
Keywords: Ambulatory Health Care Services; Health, Social Assistance; Management; Colleges, Universities, and Professional Schools; Educational Services
  • 30 Nov 2017
  • News

Happy Meals (Are Here Again)

orders and have them delivered to their tables—a service often performed by managers. “Now when I see a customer talking to a manager, it’s a good thing,” says Karavites, smiling. Traditionally, the bank of cash registers that separates... View Details
Keywords: Dan Morrell; photographed by Saverio Truglia
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