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      • August 1997 (Revised December 1997)
      • Case

      Harassment at Work?

      By: Lynn S. Paine and Dale Coxe
      Presents three scenarios involving behavior that could arguably be called sexual harassment. The first scenario is set in a medical supply company in an unnamed emerging market region. The second is set in a New York-based securities firm. The third is set in a U.S.... View Details
      Keywords: Working Conditions; Organizational Culture; Problems and Challenges; Ethics; Moral Sensibility; Groups and Teams; Crime and Corruption; Attitudes; Behavior; Labor and Management Relations; Medical Devices and Supplies Industry; Medical Devices and Supplies Industry; New York (city, NY); United States
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      Paine, Lynn S., and Dale Coxe. "Harassment at Work?" Harvard Business School Case 398-001, August 1997. (Revised December 1997.)
      • 1997
      • Chapter

      Frontiers of Online Financial Services

      By: R. Kalakota and F. Frei
      Keywords: Internet and the Web; Finance; Financial Services Industry; Financial Services Industry
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      Kalakota, R., and F. Frei. "Frontiers of Online Financial Services." Chap. 2 in Banking and Finance on the Internet, edited by M. Cronin, 19–74. New York: Van Nostrand Reinhold, 1997.
      • July 1997
      • Teaching Note

      Jupiter Management Company, Teaching Note

      By: W. Carl Kester
      Teaching Note for (9-292-107). View Details
      Keywords: Investment Funds; Borrowing and Debt; Financial Services Industry
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      Kester, W. Carl. "Jupiter Management Company, Teaching Note." Harvard Business School Teaching Note 298-023, July 1997.
      • July 1997 (Revised September 1997)
      • Case

      USAA: Catastrophe Risk Financing

      By: Kenneth A. Froot and Mark Seasholes
      Describes the first major risk financing using catastrophe bonds. Provides a basis for discussing the securitization of insurance risks. View Details
      Keywords: Financial Management; Insurance; Capital Markets; Natural Disasters; Risk Management; Bonds; Insurance Industry; Insurance Industry; United States
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      Froot, Kenneth A., and Mark Seasholes. "USAA: Catastrophe Risk Financing." Harvard Business School Case 298-007, July 1997. (Revised September 1997.)
      • July 1997
      • Teaching Note

      Keller Fund's Option Investment Strategies, The (TN)

      By: W. Carl Kester
      Teaching Note for (9-295-096). View Details
      Keywords: Financial Services Industry
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      Kester, W. Carl. "Keller Fund's Option Investment Strategies, The (TN)." Harvard Business School Teaching Note 298-013, July 1997.
      • June 1997 (Revised May 1998)
      • Case

      Mobil USM&R (A1)

      By: Robert S. Kaplan
      First of a two-part case on the development and use of a Balanced Scorecard (BSC) at Mobil's US Marketing and Refining Division. Split from the original (A) case to give students an opportunity to suggest objectives and measures for the division's initial BSC, without... View Details
      Keywords: Balanced Scorecard; Measurement and Metrics; Restructuring; Corporate Strategy; Organizational Change and Adaptation; Growth and Development Strategy; Management Teams; Marketing Strategy; Motivation and Incentives; Mining Industry; Mining Industry; United States
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      Kaplan, Robert S. "Mobil USM&R (A1)." Harvard Business School Case 197-120, June 1997. (Revised May 1998.)
      • June 1997 (Revised May 1998)
      • Case

      Mobil USM&R (A2)

      By: Robert S. Kaplan
      Second of a two-part case on the development and use of a Balanced Scorecard (BSC) at Mobil's US Marketing and Refining Division. This case describes the completed BSC, and how this was linked to the BSCs of the independent business units and the internal service... View Details
      Keywords: Balanced Scorecard; Performance Evaluation; Management Teams; Management Practices and Processes; Executive Compensation; Motivation and Incentives; Corporate Strategy; Energy Industry; Energy Industry; United States
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      Kaplan, Robert S. "Mobil USM&R (A2)." Harvard Business School Case 197-121, June 1997. (Revised May 1998.)
      • June 1997 (Revised February 2012)
      • Case

      The Union Carbide Deal (Abridged)

      By: Thomas J. DeLong
      On November 3, 1986, after a three-hour board of directors meeting, Union Carbide decided to accept First Boston's proposal to embark on a $2.5 billion recapitalization program. Jameson and his associates' efforts had paid off. Jameson had reason to be excited: He had... View Details
      Keywords: Restructuring; Capital Structure; Investment Banking; Financial Strategy; Partners and Partnerships; Competition; Financial Services Industry
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      DeLong, Thomas J. "The Union Carbide Deal (Abridged)." Harvard Business School Case 897-201, June 1997. (Revised February 2012.)
      • June 1997
      • Case

      Olympic Financial Ltd.

      By: Krishna G. Palepu and Sarayu Srinivasan
      Olympic Financial is a sub-prime lender in the auto financing industry. Several other financing companies have been wrought with accounting fraud and business mismanagement. Olympic's debt has been downgraded, and its stock has been denigrated although the company is... View Details
      Keywords: Business or Company Management; Crime and Corruption; Valuation; Financial Reporting; Credit; Financial Services Industry
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      Palepu, Krishna G., and Sarayu Srinivasan. "Olympic Financial Ltd." Harvard Business School Case 197-081, June 1997.
      • April 1997
      • Article

      A Case Study of Organizational Form and Risk Shifting in Savings and Loan Industry

      By: B. C. Esty
      Keywords: Organizations; Financial Institutions; Risk and Uncertainty; Financial Services Industry
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      Esty, B. C. "A Case Study of Organizational Form and Risk Shifting in Savings and Loan Industry." Journal of Financial Economics 44, no. 1 (April 1997): 57–76.
      • 1997
      • Book

      The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value

      By: J. Heskett, W. E. Sasser Jr. and L. Schlesinger
      Keywords: Profit; Service Industry
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      Heskett, J., W. E. Sasser Jr., and L. Schlesinger. The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value. New York: Free Press, 1997.
      • February 1997 (Revised May 1997)
      • Background Note

      Modern India

      By: Tarun Khanna and Danielle J. Melito
      Describes India's move from a controlled economy toward a more market-oriented one, commencing in 1991. Highlights the extent of changes in the product, capital, and labor markets, and the political situation at the central government, as these stood in 1995. View Details
      Keywords: Developing Countries and Economies; Economic Systems; Economy; Macroeconomics; Government and Politics; Strategy; Financial Services Industry; India
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      Khanna, Tarun, and Danielle J. Melito. "Modern India." Harvard Business School Background Note 797-108, February 1997. (Revised May 1997.)
      • February 1997 (Revised April 1998)
      • Case

      first direct (A)

      By: Jeffrey F. Rayport
      Describes the operations and strategy of the world's largest, fastest growing branchless bank. Using a person-to-person interface over conventional phone lines, First Direct provides standard banking and related financial products to nearly 700,000 customers throughout... View Details
      Keywords: Service Delivery; Customer Satisfaction; Banks and Banking; Innovation and Invention; Banking Industry; United Kingdom
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      Rayport, Jeffrey F., and Dickson Louie. "first direct (A)." Harvard Business School Case 897-079, February 1997. (Revised April 1998.)
      • February 1997
      • Case

      Advent of Venture Capital in Latin America, The

      By: Debora L. Spar
      Widely regarded as the leader in international private equity, Advent International is considering the establishment of a private equity fund in Latin America in 1996. Typically, Advent entered new private equity markets through the creation of multicountry regional... View Details
      Keywords: Venture Capital; Joint Ventures; Market Entry and Exit; Globalized Markets and Industries; Financial Services Industry; Boston; Latin America
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      Spar, Debora L., and Elizabeth B. Stein. "Advent of Venture Capital in Latin America, The." Harvard Business School Case 797-077, February 1997.
      • February 1997 (Revised April 1997)
      • Case

      Harrington Financial Group

      By: Robert C. Merton and Alberto Moel
      In early 1997, Harrington Bank, a small Indiana savings and loan (thrift) wondered what its next move should be. Harrington was acquired in 1988 by the principals of Smith Breeden Associates, a money-management and consulting firm specializing in the application of... View Details
      Keywords: Banks and Banking; Mergers and Acquisitions; Price; Risk Management; Mortgages; Contracts; Asset Management; Investment; Financial Services Industry
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      Merton, Robert C., and Alberto Moel. "Harrington Financial Group." Harvard Business School Case 297-088, February 1997. (Revised April 1997.)
      • January 1997
      • Teaching Note

      Clarkson Lumber Company, Teaching Note

      By: Thomas R. Piper
      Teaching Note for (9-297-028). View Details
      Keywords: Financial Services Industry; Financial Services Industry
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      Piper, Thomas R. "Clarkson Lumber Company, Teaching Note." Harvard Business School Teaching Note 297-076, January 1997.
      • January 1997 (Revised February 1998)
      • Case

      Elsie Y. Cross Associates, Inc. and CoreStates Financial Corp.

      By: Rosabeth M. Kanter and Thomas Dretler
      A consulting firm specializing in diversity and organizational change assists an 18,000-employee bank with a massive culture change effort. View Details
      Keywords: Change; Size; Organizational Change and Adaptation; Organizational Culture; Diversification; Consulting Industry; Consulting Industry
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      Kanter, Rosabeth M., and Thomas Dretler. "Elsie Y. Cross Associates, Inc. and CoreStates Financial Corp." Harvard Business School Case 897-065, January 1997. (Revised February 1998.)
      • winter 1997
      • Article

      The Effects of Market Structure and Ownership on Prices and Service Offerings in the Cable Television Industry

      By: Willis Emmons and Robin A. Prager
      Keywords: Markets; Ownership; Price; Service Delivery; Entertainment; Media and Broadcasting Industry
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      Emmons, Willis, and Robin A. Prager. "The Effects of Market Structure and Ownership on Prices and Service Offerings in the Cable Television Industry." RAND Journal of Economics 28, no. 4 (winter 1997): 732–750.
      • December 1996 (Revised July 2002)
      • Background Note

      Note on Marketing and the Internet

      By: John A. Deighton, Alison Berkley and John Barabino
      The World Wide Web is new, a comprehensive marketing environment. It is a medium for direct marketing, for retailing and distribution, for the delivery of service and product elements, for marketing research, and even for posting and testing prices. This note explores... View Details
      Keywords: Marketing; Internet and the Web; Digital Marketing
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      Deighton, John A., Alison Berkley, and John Barabino. "Note on Marketing and the Internet." Harvard Business School Background Note 597-037, December 1996. (Revised July 2002.)
      • November 1996 (Revised December 1996)
      • Case

      Rogers Communications, Inc.: The Wave

      By: John A. Deighton, Karsten Voermann and Reginal Gilyard
      Rogers Communications, Inc., Canada's largest cable television provider, is deciding how it should respond to developments that appear to portend the convergence of its industry with the computing and telecommunications industries. In particular, it is investigating... View Details
      Keywords: Decisions; Innovation and Invention; Marketing Strategy; Market Entry and Exit; Internet and the Web; Mobile and Wireless Technology; Consumer Behavior; Technology Adoption; Telecommunications Industry; Canada
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      Deighton, John A., Karsten Voermann, and Reginal Gilyard. "Rogers Communications, Inc.: The Wave." Harvard Business School Case 597-050, November 1996. (Revised December 1996.) (request a courtesy copy.)
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