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  • 04 Mar 2002
  • Research & Ideas

Don’t Lose Money With Customers

managing customer relationships in the business-to-business environment into four distinct phases: defining and building a portfolio of customers the firm wants to serve, crafting and implementing relationship-management strategies, monitoring the status and View Details
Keywords: by Peter K. Jacobs
  • July 2019 (Revised October 2022)
  • Case

Jai Vakeel Foundation: Addressing Disability

By: V. Kasturi Rangan and Kairavi Dey
Jai Vakeel, a nonprofit organization in India, serves individuals with Intellectual Disability (ID), those with an IQ below 70. The organization was founded by the parents of a child with Down Syndrome, and they (and their next generation) steadily built the... View Details
Keywords: Social Enterprise; Nonprofit Organizations; Transition; Growth and Development Strategy; Organizational Change and Adaptation; Family Business; Health Care and Treatment; India
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  • 01 Apr 2008
  • First Look

First Look: April 1, 2008

which, as the former parent of Delphi, has agreed to fund a portion of the massive pension and retiree health care liabilities that Delphi incurred when it separated from GM in a prior spin-off. The company... View Details
Keywords: Martha Lagace
  • 03 Jan 2017
  • Research & Ideas

5 New Year's Resolutions You Can Keep (With the Help of Behavioral Science Research)

suggest that the mere provision of information on peer health behaviors can have perverse effects on one's health behavior." To learn more, see Converging to the Lowest Common Denominator in Physical View Details
Keywords: by Carmen Nobel
  • 23 Oct 2006
  • Research & Ideas

Will the “Long Tail” Work for Hollywood?

long-tail view suggests that consumers will purchase an increasing number and a wider variety of videos, everything from Hollywood classics to obscure foreign films. Long-tail proponents believe that consumers have very different tastes, and online retailing with its... View Details
Keywords: by Julia Hanna; Entertainment & Recreation
  • 21 Oct 2014
  • First Look

First Look: October 21

Publisher's link: http://ukcatalogue.oup.com/product/9780198704072.do October 2014 Handbook of Conflict Management Research Reframing Hierarchical Interactions as Negotiations to Promote Change in Health View Details
Keywords: Sean Silverthorne
  • 14 Dec 2009
  • Research & Ideas

Can Entrepreneurs Drive People Movers to Success?

How did you first become interested in PRT systems? Ben Edelman: As a longtime user of public transportation, I often wish for more widespread transit links, more frequent services, and faster journeys. Yet I'm shocked by the costs of... View Details
Keywords: by Martha Lagace; Transportation
  • 21 Nov 2005
  • Research & Ideas

Making Credibility Your Strongest Asset

was careful to build and test a prototype. His college radio show was small potatoes in terms of listeners, but he proved his ability to pull off the new concept. Finally, and perhaps most important, he rapidly built his own credibility... View Details
Keywords: by Michael Wheeler
  • 08 Sep 2015
  • First Look

September 8, 2015

the former explanation: that the likelihood of Amazon's entry is positively correlated with the popularity and customer ratings of third-party sellers' products. We also find that Amazon's entry reduces the shipping costs of affected... View Details
Keywords: Carmen Nobel
  • 17 Sep 2013
  • First Look

First Look: September 17

we use longitudinal data from 3,458 U.S. acute care hospitals and examine the relationships between conformance and experiential quality and two important dimensions of hospital performance: cost efficiency... View Details
Keywords: Sean Silverthorne
  • 25 Sep 2017
  • Research & Ideas

Why Politics is Failing America, and What Business Can Do To Help

has been a major obstacle to moving the country forward on nearly every front that makes a healthy business environment, from tax reform and restoring economic growth to improving public education and health View Details
Keywords: by Christina Pazzanese, Harvard Gazette
  • 30 Dec 2013
  • Research & Ideas

Most Popular Articles of 2013

productivity and quality of care can be increased by uncovering organizational factors associated with operational failures so that hospitals can reduce the frequency with which these failures occur. Research by Anita L. Tucker and... View Details
Keywords: by Staff
  • 01 Jul 2021
  • Office Hours

Readers Ask: Which Companies Are Transforming Work?

The COVID-19 pandemic accelerated workforce shifts that had been gaining momentum before the public health crisis, thrusting employers and workers into a new era within months. Joseph Fuller, a professor at Harvard Business School and... View Details
Keywords: by Kristen Senz; Retail; Manufacturing
  • 23 Aug 2004
  • Research & Ideas

Strategy for Small Fish

series of ecosystems, they urge, with "keystone" companies such as Microsoft and Wal-Mart providing for the health of all who do business with them. What are the best strategies for companies living in these ecosystems? This... View Details
Keywords: by Marco Iansiti & Roy Levien
  • March 2010 (Revised April 2010)
  • Case

Deworming Kenya: Translating Research into Action (A)

By: Nava Ashraf, Neil Buddy Shah and Rachel Gordon
Karen Levy and her colleague, Margaret Ndanyi, have spent the last six months planning and preparing for a national Kenyan program to target school children most at risk for parasitic worm infection. One week after its launch, the program seemed to be going well but... View Details
Keywords: Planning; Risk and Uncertainty; Mission and Purpose; Performance Efficiency; Programs; Problems and Challenges; Research; Policy; Health Care and Treatment; Management Practices and Processes; Kenya
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  • 09 Sep 2008
  • First Look

First Look: September 9, 2008

responses by firms that receive poor ratings, especially those that face lower cost opportunities to improve and that operate in highly regulated industries. Our empirical analysis examines how nearly 600 firms in the United States... View Details
Keywords: Sean Silverthorne
  • 15 Oct 2013
  • First Look

First Look: October 15

Publications August 2013 Economic Development and Cultural Change The Costs of Favoritism: Is Politically-Driven Aid Less Effective?" By: Dreher, Axel, Stephan Klasen, James Raymond Vreeland, and Eric Werker Abstract—As is now well... View Details
Keywords: Sean Silverthorne
  • July 2000 (Revised November 2001)
  • Case

Catalyst Medical Solutions

By: Amy C. Edmondson, Richard M.J. Bohmer and Naomi Atkins
Faced with a drop in the NASDAQ, four eHealth entrepreneurs must decide between two distribution strategies for their new company's technology. The team, comprised of three full-time resident physicians and an MBA, has developed software to enable electronic... View Details
Keywords: Product Development; Health Care and Treatment; Distribution; Strategy; Venture Capital; Applications and Software; Partners and Partnerships; Borrowing and Debt; Information Technology Industry; Service Industry
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  • 25 Oct 2004
  • Research & Ideas

Planning for Surprises

still awaits. We stick by our recommendation: Use your miles! Q: What other looming, predictable surprises have you noticed since the book manuscript was completed? A: The flu vaccine crisis is a classic example of a predictable surprise. As The New York Times noted in... View Details
Keywords: by Martha Lagace
  • 26 Jul 2004
  • Research & Ideas

A Better Way to Negotiate: Backward

be its strongest regional ally. Yet because Israel's formal membership might have kept numerous Arab states from joining the coalition, the U.S. government pointedly excluded the Israelis, starting negotiations elsewhere. Careful... View Details
Keywords: by James K. Sebenius

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