Filter Results:
(3,516)
Show Results For
- All HBS Web
(3,516)
- People (5)
- News (652)
- Research (2,473)
- Events (5)
- Multimedia (5)
- Faculty Publications (1,372)
Show Results For
- All HBS Web
(3,516)
- People (5)
- News (652)
- Research (2,473)
- Events (5)
- Multimedia (5)
- Faculty Publications (1,372)
- 09 Jul 2018
- Research & Ideas
Overcoming the Challenges of Selling Brand New Technology (Hey, Need a 3-D Printer?)
range of home and small-business users. The question the company faced was how to convince potential customers to buy it. The key ingredient: the product launch. “Product launches are always crucial for... View Details
- 02 Jul 2013
- First Look
First Look: July 2
previously used to reveal the hidden internal architectural structure of software applications. The focus of this paper is to test if it can also uncover new facts about the applications and their View Details
Keywords: Anna Secino
- 04 Nov 2008
- First Look
First Look: November 4, 2008
Inc.—Engineered Products Division Harvard Business School Case 709-434 Curled Metal Incorporated has declining sales but has developed a new product (curled metal pile driver pads) that, in field tests, deliver customer benefits that are... View Details
Keywords: Martha Lagace
- 26 Feb 2008
- First Look
First Look: February 26, 2008
find that, on average, employee turnover is associated with decreased performance, as measured by profit margin and customer service. The effect of turnover on performance, however, is mitigated by the... View Details
Keywords: Martha Lagace
- 16 Apr 2013
- First Look
First Look: April 16
notion that the signal-to-noise ratio plays a central role in generating multiplicity with AA preferences for fairness. Cases & Course Materials Harvard Business School Case 612-701 Zappos.com 2009: Clothing, Customer Service, View Details
Keywords: Sean Silverthorne
- 01 May 2012
- First Look
First Look: May 1
Abstract Learning processes lie at the heart of our understanding of how firms build capabilities to generate and sustain competitive advantage: learning by doing, learning by exporting, learning from competitors, users, View Details
Keywords: Carmen Nobel
- 17 Jul 2006
- Lessons from the Classroom
Developing a Strategy for Digital Convergence
between Microsoft and Intel. Tech companies contend with high, upfront fixed costs and low marginal costs. They deal with the effect of standards in locking in customers View Details
- 29 Sep 2009
- First Look
First Look: September 29
retention rates over one-, two-, and three-year horizons. The documented relationship between the use of online banking and customer retention... View Details
Keywords: Martha Lagace
- 21 Jan 2021
- Blog Post
How I Used the HBS Community to Hone My Professional Goals
that I truly enjoy the work and that my role has confirmed that healthcare investing is where I want to be. The community and relationships are what I loved most about my HBS... View Details
- 10 Dec 2015
- Blog Post
Working with Professors at HBS
memorable. My favorite part of my time at HBS has been the relationships that I got to build - with sectionmates, classmates, and professors. That’s the thing about HBS, anyone can teach you an extremely... View Details
- 04 Jan 2010
- Research & Ideas
Best of HBS Working Knowledge 2009
Many business leaders are mystified about how to reach potential customers on social networks such as Facebook. HBS professor Mikolaj Jan Piskorski provides a fresh look into the interpersonal dynamics of these sites View Details
Keywords: by Staff
- 04 Aug 2008
- Research & Ideas
How Female Stars Succeed in New Jobs
and a vulnerable position in the labor market. External focus makes them more "portable" in terms of making a positive move, but can cause problems if they want to progress within their own... View Details
- 06 Feb 2007
- First Look
First Look: February 6, 2007
here as enterprise information technologies. Because complete contracts over IT assets are not possible, relationship specificity is an important consideration; scholarship on the theory of the firm yields a consistent prescription that... View Details
Keywords: Martha Lagace
- 29 Jul 2002
- Research & Ideas
Get Off the Dime!
customer. Their response was fascinating. Most people seem to have been genuinely surprised. They hadn't spent much time with customers and they had probably never heard this type of strong, negative... View Details
Keywords: by John P. Kotter & Dan S. Cohen
- 15 Sep 2009
- First Look
First Look: September 15
company, with a focus on changing relationships between manufacturing technology and R&D between the mid-1940s and the mid-1960s. Pfizer... View Details
Keywords: Martha Lagace
- 16 Jul 2008
- Op-Ed
What Should Employers Do about Health Care?
of health care delivery, and thus its quality. This begins with redefining relationships with health plans away from cost reduction and discounts to quality View Details
- 21 Mar 2014
- Blog Post
East Asia MBA Market Update
have traveled during the past six months, with a focus on the Asian private equity market. China In December 2013 Chinese regulators lifted the 14 month moratorium on IPOs and also put in place new... View Details
- 01 Nov 2016
- First Look
First Look - November 1, 2016
Runway, Sentient Jet), and there is a more explicit focus on sustainability (e.g., Stella McCartney). Luxury brands need to consider the increasing global connectedness, particularly the importance of the... View Details
Keywords: Sean Silverthorne
- 05 Mar 2013
- First Look
First Look: March 5
PublicationsHow to Identify the Best Customers for Your Business Authors:Cespedes, Frank V., James P. Dougherty, and Ben S. Skinner III Publication:MIT Sloan Management Review Abstract How can businesses... View Details
Keywords: Sean Silverthorne
- 20 Sep 2011
- First Look
First Look: September 20
Moreover, we show that this effect occurs not only in the case of IGOs that focus on economic issues, but also on those with social and cultural mandates. This demonstrates that relational governance is... View Details
Keywords: Sean Silverthorne