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Show Results For
- All HBS Web
(4,524)
- People (21)
- News (1,184)
- Research (2,398)
- Events (6)
- Multimedia (9)
- Faculty Publications (1,118)
- 25 Aug 2022
- News
Comfort Zone
Conjure, if you can, a mental picture of air travel in its heyday. All the delights you’re probably envisioning right now—indulgent meal service, bottomless beverage carts, perhaps even pillbox hats—were provided by the airlines, says... View Details
- 01 Feb 1999
- News
Entrepreneurs Speak at HBS
all. But Branson, whose career began in the late 1960s when he launched a student magazine and then a record company, told the audience that his enterprises all fit the company's brand. He defined the Virgin brand as representing service... View Details
- Web
VCPE Database Comparison | Baker Library
contact info but goes beyond C Suite) HBS alumni screening variable? Yes No No Yes Research/reports Emerging Industries reports, Morningstar reports Private Capital Compensation Report; other reports on private capital markets Yes, but... View Details
- Web
Leadership with purpose: Redefining success and impact with Satpal Singh (SELP—India 4, 2019) - Recruiting
Insights & Advice 05 Feb 2025 Leadership with purpose: Redefining success and impact with Satpal Singh (SELP—India 4, 2019) Satpal Singh Author Alumni tag All Industries Alumni Career Journeys India Student... View Details
- 20 Sep 2016
- First Look
September 20, 2016
distinctively African-American names are 16% less likely to be accepted relative to identical guests with distinctively White names. Discrimination occurs among landlords of all sizes, including small landlords sharing the property and... View Details
Keywords: Sean Silverthorne
- 17 Apr 2017
- HBS Case
This Turkish Debt Collector Is Customer-friendly
Debt collectors aren’t perceived as providing great service to debtors.Source: BrianAJackson On the list of industries known for great customer service, debt collection is far from the top—and may not even be on the list at all. “It’s... View Details
- 01 Feb 2017
- What Do You Think?
Is the Next Jobs Crisis Just Ahead?
for beginning teachers So, is there any hope?” Roy Damary summed up his thoughts this way: “And we all thought that the service industry was the salvation of countries facing View Details
- 05 Jun 2017
- News
Women on Boards: A Course Becomes a Movement
panel discussions, and industry networking, to help participants navigate the board selection process. “Women on Boards was the only course I found that addressed and connected all the components in a... View Details
Keywords: Margaret Kelley
Robert A. Pritzker
A talented engineer, Pritzker's best asset was his ability to take an ailing industrial company and turn into a highly profitable enterprise. Throughout his career, Pritzker revived about 60 companies, all... View Details
Keywords: Fabricated Goods
- 12 Jul 2004
- Research & Ideas
Michael Porter’s Prescription For the High Cost of Health Care
competition in health care must change. Our research shows that competition in the health care system occurs at the wrong level, over the wrong things, in the wrong geographic markets, and at the wrong time. Competition has actually been View Details
- 03 Feb 2016
- Research & Ideas
The State of Customer Service Leadership
largely in the hands of those who lead our service organizations. It’s natural that we would look to leaders in the service sector for the same cutting-edge practices that we used to find being implemented in the past in our large View Details
- 13 May 2013
- Blog Post
Becoming a Consulting Expert
project is given to you, you’re the expert on that piece. Never mind if you’ve never studied that industry or heard of the company or thought about the products at all - someone’s gotta be the go-to person,... View Details
Keywords: Consulting
- 17 Jun 2002
- Research & Ideas
Entrepreneurship in Asia and Foreign Direct Investment
complicated organizational know-how, such as the pharmaceutical and electronics industries.) "The FDI that I'm looking at also has gone into industries in which the local entrepreneurs in these economies started out with some... View Details
Keywords: by Martha Lagace
- 20 Jun 2011
- Lessons from the Classroom
Fame, Faith, and Social Activism: Business Lessons from Bono
To Nancy F. Koehn, the history of the Irish rock band U2 has it all as a business case study: teamwork, leadership, creative destruction, branding, and strategy. Koehn's case "Bono and U2", co-written with Katherine Miller and Rachel K.... View Details
- 17 Oct 2016
- HBS Case
Business Solutions That Help Cut Food Waste
won’t come from fruit that’s on the edge. “You wind up with a system that drives waste all the way through,” Alvarez says. “So we’re trying to get the industry to think about: Can we have ugly... View Details
- 01 Oct 2002
- News
Sam Hayes
bulls. I'm not at all surprised by the nature of the conflicts that have been revealed, nor the areas in which abuses have taken place. These minefields have long been apparent to industry participants. What... View Details
Keywords: Garry Emmons
- Web
Eligibility & Criteria | Social Enterprise | Harvard Business School
of a Field Course, you will be asked for additional information in the application; and projects will be accepted on a case-by-case basis. Meet all project and eligibility requirements outlined on the HBS Independent Projects website.... View Details
- 06 Jan 2010
- What Do You Think?
Is a Stringent Climate Change Agreement a Pot of Gold?
conversion of inventions into commercially viable innovation. As Allen Roberts points out, " lacking as we do a worthwhile VC industry the history of the last 100 years where Australia exports all its... View Details
- 12 Dec 2012
- Research & Ideas
Power to the People: The Unexpected Influence of Small Coalitions
modern consumer society: agriculture, retail, pharmaceuticals, and the credit industry in post-World War II Germany, France, Britain, and the United States. In postwar Europe and the United States, the consumer protection idea "emerged... View Details
Keywords: by Kim Girard
- 21 Mar 2016
- HBS Case
Can Customer Reviews Be 'Managed?'
Research says 85 percent of people will make a purchase after reading online reviews about a product or service. This has had huge implications for the hotel industry and helps explain why TripAdvisor, a massive repository of... View Details