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  • 05 Jun 2000
  • What Do You Think?

What’s Happening to Our Patience?

other words, according to our readers, our level of patience depends—on the nature of the task; on whether we are focused completely on just one task; on personal circumstances such as anxiety, fatigue, or available time; and on our View Details
Keywords: by James Heskett
  • 2012
  • Working Paper

Learning from Customers: Individual and Organizational Effects in Outsourced Radiological Services

By: Jonathan R. Clark, Robert S. Huckman and Bradley R. Staats
The ongoing fragmentation of work has resulted in a narrowing of tasks into smaller pieces that can be sent outside the organization and, in many instances, around the world. This trend is shifting the boundaries of organizations and leading to increased outsourcing.... View Details
Keywords: Experience and Expertise; Learning; Health Care and Treatment; Job Cuts and Outsourcing; Knowledge Acquisition; Volume; Performance Productivity; Health Industry
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  • 12 Oct 1999
  • Research & Ideas

Confronting the Challenges that Face Bricks-and-Mortar Stores

shouldn't matter whether the encounter occurs via the Internet, through a catalog, by telephone, or in the physical store. The customer expects to find the same merchandise, offered at the same prices, with the same View Details
Keywords: by Raymond Burke; Retail
  • 28 Jan 2015
  • Research & Ideas

Ground Game, Air Wars, and Other Marketing Lessons From Presidential Elections

October working paper The Air War versus The Ground Game: An Analysis of Multi-Channel Marketing in US Presidential Elections, was cowritten with HBS doctoral student Lingling Zhang. Chung and Zhang pored... View Details
Keywords: by Dina Gerdeman
  • 03 Apr 2017
  • What Do You Think?

How About Investing in Human Infrastructure?

from public funding) to work with over 10 years. That’s enough to design a six-month $10,000 retraining program (focusing on skills defined by unfilled jobs) plus a $10 per hour wage funded View Details
Keywords: by James Heskett; Construction
  • 26 Feb 2001
  • Research & Ideas

David, Goliath, and Disruption

As elegantly described by HBS professor Clayton M. Christensen in his 1997 bestseller, The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail, so-called disruptive technologies are upstart... View Details
Keywords: by Martha Lagace
  • 06 Nov 2000
  • What Do You Think?

Succession at GE: What’s Next?

'change,'" and a working knowledge of "new" economics, in the opinion of Devdip Ganguli. Roberto Rodriguez added "global thinking" and "entrepreneurial spirit" to the list.... View Details
Keywords: by James Heskett
  • 03 Nov 2022
  • Op-Ed

Feeling Separation Anxiety at Your Startup? 5 Tips to Soothe These Growing Pains

manager’s back to get the CTO’s opinions on their work or they try to undermine a decision made by the new head of a department by complaining to the CEO. Even finding time to... View Details
Keywords: by Julia Austin
  • 09 Mar 2016
  • Lessons from the Classroom

In This Classroom, Beer Can Improve Your Grade

lead programmer Jeff deBeer during the initial two years, as well as the work of his successor Leo Haskin, who took over the lead after deBeer left HBS. The simulation made its debut in March 2015, and the team started on Version 2 just a... View Details
Keywords: by Roberta Holland; Education; Food & Beverage
  • 14 Jan 2014
  • First Look

First Look: January 14

that colleagues support one another's efforts to do the best work they can. That has always been true for efficiency reasons, but collaborative helping becomes even more vital in an era of knowledge work,... View Details
Keywords: Sean Silverthorne
  • 2017
  • Working Paper

A Welfarist Role for Nonwelfarist Rules: An Example with Envy

By: Matthew Weinzierl
I propose and formalize an argument for why economists working in the welfarist normative tradition should include nonwelfarist principles in how they judge economic policy. The key idea behind this argument is that the world is too complex, and our ability to model it... View Details
Keywords: Ethics; Policy; Economics
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  • 26 Mar 2012
  • Research & Ideas

What Neuroscience Tells Us About Consumer Desire

or even how much they will pay for an item. But they aren't very good at accessing where that value comes from, or how and when it is influenced by factors like store displays or brands.” Most humans are a little more complicated than... View Details
Keywords: by Carmen Nobel; Consumer Products
  • 16 Oct 2019
  • Research & Ideas

Read Our Most Popular Stories of the Quarter

What stories were readers like you diving into this summer on HBS Working Knowledge? Your interests varied dramatically, everything from how researchers use machine learning technology to predict CEO... View Details
Keywords: by Sean Silverthorne
  • 01 May 2006
  • Research & Ideas

What Companies Lose from Forced Disclosure

work also provides insights into how firms can create employment contracts that are in step with company goals. This e-mail interview is based on two working papers by Autrey... View Details
Keywords: by Ann Cullen; Financial Services
  • 04 Sep 2012
  • Research & Ideas

Book Excerpt: Indispensable: When Leaders Really Matter

In his new book, Indispensable: When Leaders Really Matter, Harvard Business School Assistant Professor Gautam Mukunda addresses the question of whether leaders create history or are created by it. In this excerpt from Chapter One, he... View Details
  • 25 Jun 2020
  • Blog Post

Harvard Business School Class of 2021 Student Profiles

Extraordinary Chambers in the Courts of Cambodia, Bain, World Food Programme, Goldman Sachs, Brandeval HBS ACTIVITIES HBS Show, Wine & Cuisine Society Yaoxin Ding While serving as a product manager at... View Details

    Michael A. Wheeler

    Mike Wheeler joined the HBS faculty in 1993 and has taught extensively in its MBA, Executive, and distance learning programs. His highly interactive 8-week/40-hour HBS Online Negotiation... View Details

    Keywords: arts; construction; e-commerce industry; energy; federal government; green technology; internet; legal services; nonprofit industry; petroleum; pharmaceuticals; publishing industry; real estate; service industry; sports; state government; utilities
    • 18 Sep 2007
    • First Look

    First Look: September 18, 2007

      Working PapersOptimal Reserve Management and Sovereign Debt Authors:Laura Alfaro and Fabio Kanczuk Abstract Most models currently used to determine optimal foreign reserve holdings take the level of international debt as given. However,... View Details
    Keywords: Martha Lagace
    • October 2009 (Revised December 2010)
    • Case

    GE Money Bank: The M-Budget Card Initiative

    By: Michael L. Tushman, Sebastian Raisch and Christian Welling
    The M-Budget Card case study is about mastering the challenges of an exploratory strategic initiative in a context marked by time pressure and frequent change. M-Budget was the first of a series of highly successful projects that established GE Money Bank as a leader... View Details
    Keywords: Corporate Entrepreneurship; Credit Cards; Leading Change; Product Launch; Product Development; Groups and Teams; Banking Industry; Switzerland
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    • 02 Mar 2020
    • What Do You Think?

    Are Candor, Humility, and Trust Making a Comeback?

    report to you succeed, I think it’s pretty hard to lead with anything other than humility and vulnerability.” Dfallah said, “I believe candor, humility and trust are core values for visionary companies ” Michael H. added, “For several years, I’ve been advocating a... View Details
    Keywords: by James Heskett