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  • All HBS Web  (10,551)
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  • January 2008 (Revised August 2011)
  • Case

ProntoWash: Washing the World's Cars to a Tango Beat

ProntoWash management considers whether franchising and the Balanced Scorecard could be combined to help customer-facing employees provide consistent service across the world and capture relevant management information. In 2007, ProntoWash, an international car-wash... View Details
Keywords: Customer Focus and Relationships; Growth and Development Strategy; Balanced Scorecard; Management Systems; Franchise Ownership; Performance Consistency; Argentina
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Martinez Jerez, F. Asis, and Katherine M. Miller. "ProntoWash: Washing the World's Cars to a Tango Beat." Harvard Business School Case 108-037, January 2008. (Revised August 2011.)

    Jillian J. Jordan

    Jillian Jordan is an Assistant Professor of Business Administration in the Negotiation, Organizations & Markets Unit at Harvard Business School. She teaches Negotiations in the MBA elective curriculum.

    Professor Jordan’s research investigates moral... View Details
    • Fall 2013
    • Article

    Using Open Innovation to Identify the Best Ideas

    By: Andrew King and Karim R. Lakhani
    Which parts of your innovation processes should you open up to the wider world? To reap the benefits of open innovation, executives must understand what to open, how to open it, and how to manage the resulting problems. According to authors Andrew King of Dartmouth... View Details
    Keywords: Collaborative Innovation and Invention
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    King, Andrew, and Karim R. Lakhani. "Using Open Innovation to Identify the Best Ideas." MIT Sloan Management Review 55, no. 1 (Fall 2013): 41–48.
    • 04 Jan 2023
    • Video

    Harvard MS/MBA Engineering Sciences Program

    • Research Summary

    Founder Frustrations

    Noam's research focuses on top management team (TMT) dynamics within entrepreneurial firms, with particular emphasis on the roles played by founders, top executives, outside investors, and board members. His paper entitled 'Founder-CEO Succession and the Paradox of... View Details
    • 21 Aug 2017
    • Lessons from the Classroom

    Companies Love Big Data But Lack the Strategy To Use It Effectively

    Technology and Operations Management Unit. He discussed with students how German soccer team TSG Hoffenheim deploys analytics in scouting and player development. He also noted how New Zealand’s yacht... View Details
    Keywords: by Dina Gerdeman
    • April 2005 (Revised March 2006)
    • Case

    Change at Whirlpool Corporation (A)

    By: Jan W. Rivkin, Dorothy A. Leonard and Gary Hamel
    In 1998, the CEO of Whirlpool Corp. decides to change the company's strategy significantly to escape an increasingly unattractive "stalemate" in the appliance industry. The change he proposes involves a fundamental shift in the company's focus--from manufacturing to... View Details
    Keywords: Organizational Change and Adaptation; Change Management; Competitive Advantage; Strategic Planning; Production; Brands and Branding; Management Teams; Consumer Products Industry; United States
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    Rivkin, Jan W., Dorothy A. Leonard, and Gary Hamel. "Change at Whirlpool Corporation (A)." Harvard Business School Case 705-462, April 2005. (Revised March 2006.)

      Steven C. Wheelwright

      Steve Wheelwright is the Edsel Bryant Ford Professor of Business Administration, Emeritus at Harvard Business School.

      Following his retirement from HBS in 2006, he served with former Dean Kim B. Clark at BYU-Idaho and then from 2007-2015 he served as... View Details

      • October 2020 (Revised February 2021)
      • Case

      Twiga Foods: Revolutionizing African Retail (A)

      By: Shikhar Ghosh, Pippa Tubman Amerding and Wale Lawal
      Twiga is a leading agricultural produce supplier in Kenya offering services to mostly informal retailers. Under Peter Njonjo, a co-founder and Twiga’s new CEO, the company is considering multiple options for expanding its business, including offering packaged foods and... View Details
      Keywords: Leadership; Expansion; Growth and Development Strategy; Organizational Structure; Retail Industry; Nairobi
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      Ghosh, Shikhar, Pippa Tubman Amerding, and Wale Lawal. "Twiga Foods: Revolutionizing African Retail (A)." Harvard Business School Case 821-043, October 2020. (Revised February 2021.)
      • March 2010 (Revised April 2013)
      • Case

      Equitas Microfinance: The Fastest-Growing MFI on the Planet

      By: V.G. Narayanan and V. Kasturi Rangan
      Founded as a for-profit microfinance company, Equitas had acquired nearly a million clients in the short two years since it was founded. The founder, Vasu, and his management team wished to accelerate the already impressive spurt to three million clients in the next... View Details
      Keywords: Business Model; For-Profit Firms; Microfinance; Growth and Development Strategy; Corporate Social Responsibility and Impact; Social Enterprise; Financial Services Industry; India
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      Narayanan, V.G., and V. Kasturi Rangan. "Equitas Microfinance: The Fastest-Growing MFI on the Planet." Harvard Business School Case 510-104, March 2010. (Revised April 2013.)
      • 21 Aug 2014
      • News

      Asking for Advice Makes You Seem More Competent, Not Less

      • 04 Nov 2015
      • News

      How to use Facebook to maximize your business presence

      • 15 May 2011
      • News

      Career change can do a number on many relationships

      • 06 Nov 2019
      • News

      Boeing mess is 'a template for how not to be trustworthy.'

      • 16 Jun 2021
      • Interview

      Harvard Business School: How to Build Fearless Organizations

      By: Amy C. Edmondson and Ron Lovett
      Our guest is Amy Edmondson - Professor of Leadership and Management at Harvard Business School. Amy has authored multiple books, including her most recent, The Fearless Organization: Creating Psychological Safety in the Workplace for Learning, Innovation and... View Details
      Keywords: Psychological Safety; Organizational Culture; Leadership; Diversity; Communication
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      "Harvard Business School: How to Build Fearless Organizations." No. 51. Scaling Culture (podcast), June 16, 2021.
      • 22 Sep 2011
      • News

      Critics Fault H-P's Board, Not Just CEO

      • 31 Mar 2013
      • News

      Study highlights ‘cash for access’ risks

      • 14 Mar 2019
      • News

      Failure to Phoenix: 7 Lessons to Learn from Failure

      • 21 May 2016
      • Video

      2016 G&WS: Christy Zhou Koval Presents “Does it Pay to be Bilingual in the Labor Market? It Depends on Who’s Talking”

      • 22 May 2018
      • First Look

      New Research and Ideas, May 22, 2018

      wealth management platform that integrates products and advice focusing on impact, embedding ESG in research, and building a green bonds business. Purchase this case:https://hbsp.harvard.edu/product/318103-PDF-ENG Harvard Business View Details
      Keywords: Dina Gerdeman
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