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  • All HBS Web  (4,692)
    • People  (13)
    • News  (1,430)
    • Research  (2,711)
    • Events  (9)
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  • Faculty Publications  (1,733)
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  • December 1980 (Revised June 2006)
  • Case

University Health Services: Walk-In Clinic

The walk-in clinic for general outpatient care at a major university experiences complaints about excessive waiting times. The system is changed to provide for initial screening of arriving patients in order to route them to appropriate health care providers. The... View Details
Keywords: Organizational Change and Adaptation; Service Delivery; Health Care and Treatment; Performance Evaluation; Health Industry
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Maister, David H., Shauana Doyle, and Rocco Pigneri. "University Health Services: Walk-In Clinic." Harvard Business School Case 681-061, December 1980. (Revised June 2006.)
  • 31 Jan 2025
  • News

New York, Boston Alumni Volunteer to Boost Small Businesses

Partners program coach the founders of a small textile company. The answer is the Small Business Partners program, a free virtual consulting service for established New England businesses that are owner-managed with a minimum of $1... View Details
Keywords: Margie Kelley
  • June 2017
  • Article

A Systematic Approach to Discussing Active Surveillance with Patients with Low-risk Prostate Cancer

By: Behfar Ehdaie, Melissa Assel, Nicole Benfante, Deepak Malhotra and Andrew Vickers
A systematic approach to counseling—using appropriate framing techniques derived from principles studied by negotiation scholars—can be taught to physicians in a one-hour lecture. We found evidence that even this minimal intervention can decrease overtreatment of... View Details
Keywords: Health Care and Treatment; Health Disorders; Service Delivery; Negotiation; Health Industry
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Ehdaie, Behfar, Melissa Assel, Nicole Benfante, Deepak Malhotra, and Andrew Vickers. "A Systematic Approach to Discussing Active Surveillance with Patients with Low-risk Prostate Cancer." European Urology 71, no. 6 (June 2017): 866–871.
  • 01 Jun 2007
  • News

New HBS, KSG Joint Degree

joint degrees, students must be admitted independently to both HBS and KSG. “Graduates of this new program will be able to address some of the world’s most pressing issues that call for collaboration between the public and the private sectors and that require leaders... View Details
Keywords: Administrative and Support Services; Administrative and Support Services; Administrative and Support Services; Administrative and Support Services; Administrative and Support Services; Administrative and Support Services

    Melody Koh

    Melody is a Partner at NextView Ventures, based in its New York office. Prior to joining NextView, Melody was Head of Product at Blue Apron. Melody joined Blue Apron as the first product hire post Series A and helped scale the business... View Details
    • December 2015
    • Article

    Task Shifting in Surgery: Lessons from an Indian Heart Hospital

    By: Budhaditya Gupta, Robert S. Huckman and Tarun Khanna
    We present a case study that illustrates task shifting, the transfer of activities from senior to junior colleagues, in the context of cardiac surgery at the Narayana Health City Cardiac Hospital (NH) in India. The case discusses the factors driving the adoption of... View Details
    Keywords: Service Delivery; Rank and Position; Health Care and Treatment; Health Industry; India
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    Gupta, Budhaditya, Robert S. Huckman, and Tarun Khanna. "Task Shifting in Surgery: Lessons from an Indian Heart Hospital." Healthcare: The Journal of Delivery Science and Innovation 3, no. 4 (December 2015): 245–250.
    • March 2000
    • Case

    Medscape

    By: Richard M.J. Bohmer and Lisa Shapiro Strovink
    Medscape is a health care Web site that focuses on delivering high-quality information to health providers and consumers. This case describes Medscape's formation and business model and asks, How is this model unique and is it sustainable? View Details
    Keywords: Business Model; Customer Focus and Relationships; Service Delivery; Web Sites; Information Industry
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    Bohmer, Richard M.J., and Lisa Shapiro Strovink. "Medscape." Harvard Business School Case 600-056, March 2000.
    • 07 Sep 2021
    • News

    One Degree of Difference

    having Spanish speakers on the staff and leadership team. “It means we’re developing a bilingual service from the beginning.” Beyond being the right thing to do, it’s critical to Ovia’s competitive advantage, he acknowledges: “If we’re... View Details
    Keywords: Jen McFarland Flint; Ambulatory Health Care Services; Ambulatory Health Care Services
    • Web

    Kavya Kopparapu | MBA

    cost-effective methods to diagnose diabetic retinopathy and glioblastoma, and resource allocation for healthcare workers in infectious disease settings and have been awarded a patent for my work. However, I've firmly believed the role of research is to set the... View Details
    • 01 Sep 2008
    • News

    Where Are They Now?

    multinational corporations, including Sears Roebuck, Wal-Mart, Bank of America, and American Express. He has also served on the board of Youth Services International, which provides care and developmental View Details
    Keywords: Margie Kelley; Educational Services; Educational Services
    • 01 Sep 2015
    • News

    Alumni and Faculty Books for September 2015

    entrepreneurs actually go about producing transformative change. There are four key stages: understanding the world; envisioning a better future; building a model for change; and scaling the solution. The Debate over Jewish Achievement:... View Details
    • June 2015 (Revised November 2016)
    • Supplement

    HealthCare.gov: The Crash and the Fix (B)

    By: Leonard A. Schlesinger and Paras D. Bhayani
    A review of the process utilized by the Obama administration to create the Health Care.gov exchange and the problems that resulted from the implementation effort. This case provides the follow on strategy and processes utilized to get the site up and running after the... View Details
    Keywords: Organizational Change; Implementing Strategy; Implementation; Government Innovation; Health Care Industry; Health Care Reform; Service Delivery; Internet and the Web; Health; Government and Politics; Information Technology Industry; Public Administration Industry; Health Industry; United States
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    Schlesinger, Leonard A., and Paras D. Bhayani. "HealthCare.gov: The Crash and the Fix (B)." Harvard Business School Supplement 315-130, June 2015. (Revised November 2016.)
    • 01 Dec 2004
    • News

    Retirement's Changing Face

    with this eternal conundrum. Easy Rider Martin Snoey (MBA ’72) Age: 61 Home: Mercer Island, Washington “My sense is that life is not a simple sequence of events,” says Martin Snoey. “Instead, it’s a continual trade-off among career, family, hobbies, and community View Details
    Keywords: Personal Services
    • 01 Jun 2018
    • News

    Up by the Roots

    information technology companies, as well as in complementary areas such as marketing, branding, and design—all of which can help nascent businesses gain a foothold in the marketplace. Plus, the way fintech straddles the broader technology and financial View Details
    Keywords: Alexander Gelfand; illustrations by Dan Page
    • 29 May 2020
    • Op-Ed

    How Leaders Are Fighting Food Insecurity on Three Continents

    fundamentally changed SecondBite’s operating model. Declared an essential service in early March, it immediately appointed a pandemic coordinator and developed a four-phase pandemic response plan that... View Details
    Keywords: by Howard Stevenson and Shirley Spence; Agriculture & Agribusiness
    • 05 Dec 2013
    • What Do You Think?

    Is Walmart Defying Economic Gravity?

    Summing Up When Does Friction Trump Scale in the Corporate Life Cycle? This month's column raised the issue of size limits on an organization's ability to compete In today's global economy. The specific case in point was Walmart and... View Details
    Keywords: by James Heskett; Retail
    • Web

    An Educated Investment | Social Enterprise | Harvard Business School

    Executive Education course Strategic Perspectives in Nonprofit Management (SPNM) because, “To lead such significant scale and growth, I needed leadership training and support to reduce operational complexity... View Details
    • 22 Aug 2017
    • News

    Thoughts on Charlottesville

    HBS Dean Nitin Nohria has shared the following message with the HBS community regarding the recent events in Charlottesville, Virginia and their aftermath: Members of the HBS community, The events in Charlottesville deserve our strongest condemnation. We cannot claim... View Details
    • 17 Dec 2015
    • News

    Conducting Research That Influences Practice

    Tami Kim, a doctoral student at HBS, is conducting research into how the restaurant business could benefit from transparency—literally—by making it possible for chefs and diners to see one another. Her findings on employee and customer satisfaction could help transform... View Details
    • 30 Aug 2010
    • Research & Ideas

    Turning Employees Into Problem Solvers

    Ten years ago, the Institute of Medicine published To Err is Human, a groundbreaking report that pushed the issue of medical errors into the public spotlight. That we all make mistakes was certainly nothing new: Operational failures occur... View Details
    Keywords: by Julia Hanna; Health
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