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Show Results For
- All HBS Web
(4,637)
- People (13)
- News (1,427)
- Research (2,672)
- Events (8)
- Multimedia (6)
- Faculty Publications (1,696)
- Web
Blog | Social Enterprise | Harvard Business School
Impact Measurement Inclusive Finance International Development K-12 Education Leadership Fellows Leadership in Challenging Times MBA Programs Microfinance Non Profit Management Nonprofit Supportive Services Public Sector Public-Private... View Details
- 01 Mar 2010
- News
Alumni Books
interviews conducted by the authors, this book is filled with colorful stories about selecting and working with management, pioneering new markets, adding value through operational improvements, applying private-equity principles to... View Details
- 01 Dec 2009
- News
The Fab Four
Sasha Novakovich (MBA ’99) was in her second year at HBS when she and classmate Tracy Lawrence got the idea for what would become GetConnected, a company that processes voice, data, and video services transactions for retailers. Despite... View Details
- 20 Jun 2016
- News
Having an Impact on Development and Poverty Issues
limited ability to scale up and have broad-based impact. Vikram Gandhi (MBA 1989) is working to change that by creating investments that can be self-sustaining. “India has 400 million people within the poverty line,” says Gandhi. “While... View Details
Keywords: Constantine von Hoffman
- 26 Jul 2016
- First Look
July 26, 2016
Organizational Model to Drive Growth Pal's Sudden Service has developed a unique operating model and organizational culture in the quick-service restaurant business. With a deep emphasis on process control... View Details
Keywords: Sean Silverthorne
- 23 Dec 2002
- Research & Ideas
Setting the Stage: A Young Scholar at HBS
University of Pennsylvania? Wadhwani: My research focuses on the historical development of banking services for ordinary Americans. In the early nineteenth century, banks primarily served the commercial financing needs of merchants, and a... View Details
- January 1989 (Revised March 1995)
- Case
Du Pont Freon Products Division (A)
In 1988, the Du Pont Co. is abruptly confronted with solid scientific evidence that chlorofluorocarbons are destroying the earth's ozone shield. Du Pont, with its Freon brand product line serving markets for foam insulation, electronics solvents, and especially... View Details
Keywords: Business Divisions; Policy; Management; Brands and Branding; Production; Service Operations; Natural Environment; Competition; Corporate Strategy; Environmental Sustainability
Vietor, Richard H.K., and Forest L. Reinhardt. "Du Pont Freon Products Division (A)." Harvard Business School Case 389-111, January 1989. (Revised March 1995.)
- 01 Sep 2005
- News
WATER Ltd.
for water services and wastewater treatment for 17 million people in 1,800 communities in the United States and Canada. American Water typically owns and/or operates the municipal water system in a... View Details
- March 2002 (Revised March 2004)
- Case
Metalcraft Supplier Scorecard
By: Susan L. Kulp, V.G. Narayanan and Ronald L. Verkleeren
An automotive components company uses a supplier scorecard to make sourcing decisions and review its supplier performance. View Details
Keywords: Supply Chain Management; Quality; Performance Evaluation; Decision Making; Service Operations; Motivation and Incentives; Supply and Industry; Manufacturing Industry; Auto Industry
Kulp, Susan L., V.G. Narayanan, and Ronald L. Verkleeren. "Metalcraft Supplier Scorecard." Harvard Business School Case 102-047, March 2002. (Revised March 2004.)
- 01 Jun 2013
- News
Five Bright Ideas
living on the cusp of a golden age of educational measurement. I'm optimistic that we will use it to find, replicate, and scale up the best ideas that already exist." View Details
- December 2001 (Revised May 2003)
- Background Note
Queueing Theory
By: V.G. Narayanan and George Batta
Explains the assumptions behind and the insights from a simple queueing model. View Details
Keywords: Mathematical Methods; Theory; Management Analysis, Tools, and Techniques; Motivation and Incentives; Service Delivery
Narayanan, V.G., and George Batta. "Queueing Theory." Harvard Business School Background Note 102-023, December 2001. (Revised May 2003.)
- 09 Jul 2019
- News
The Road to Impact
if—you could have a huge positive impact by just providing common-sense business techniques. Not Six Sigma, not One Sigma, just common sense,” Offensend observes. When he landed his first nonprofit position as chief operating officer at... View Details
- 21 Oct 2002
- Research & Ideas
The Parable of the Bungled Baggage And the Unhappy Customer
Late-arriving luggage proved to be a parable about customer service for Harvard Business School professor W. Earl Sasser. In this excerpted transcript from a new video CD presentation, Sasser discusses how a seemingly harmless budget trim... View Details
Keywords: by W. Earl Sasser
- 01 Dec 2000
- News
A Latin American Vision: New HBS Research Center Opens
Professor Austin nostalgically recalled a journey he had made 34 years before, returning from Peace Corps service in Chile to study at HBS. "When the plane took off, it flew over the Andes," Austin told conference attendees. "It was early... View Details
- 01 Jun 2010
- News
MBAs on a Mission
manage its operations for another three years. At that point, Murphy says, “I wasn’t sure if I wanted to keep being the guy on the ground in the developing world or get the credentials to become more involved in the big picture.” His... View Details
- 21 May 2024
- Blog Post
IFC India: From Trash to Treasure: Inside a Waste Management Site in Mumbai
amounts of recyclable plastic available in that huge stockpile is an operational marathon (1). Dalmia is doing this with a hub and spoke model, consisting of centralized sorting facilities (hubs) connected to various recycling facilities... View Details
- 07 Mar 2016
- Working Paper Summaries
Net Neutrality: A Fast Lane to Understanding the Trade-offs
- Web
Eligibility | New Venture Competition
(HBS) Field Course: Innovating in Health Care (HBS) Field Course: Investing for Impact (HBS) Field Course: Life Sciences Venture Creation (HBS) Field Course: Scaling Minority Businesses (HBS) Field Course: Startup View Details
- 01 Jun 2016
- News
Case Study: On the Table
choices among payment vendors and difficulties finding employees with e-commerce experience, necessitating extensive training. The Question: Cahuzac and his cofounders had planned to run a furniture company, not a logistics one. How can they focus on and View Details