Retail Government Services - Publications - Faculty & Research

August 2012
Case

William Jeffrey at Bay Colony: On-Boarding (A)

By: Lena G. Goldberg

The decision-making process, policies and procedures, and legal obligations of the Board, the company's inside counsel and the company's outside counsel are explored in connection with on-boarding, investigating alleged misconduct of, and terminating a company's CEO,... View Details

Keywords: Leadership And Managing People; Employment Law; Business or Company Management; Law; Leadership; Governing and Advisory Boards; Employment; Corporate Governance; Financial Services Industry; Massachusetts

Citation

Educators

02 Sep 2014
First Look

First Look: September 2

https://www.hbs.edu/faculty/Pages/download.aspx?name=14-062.pdf September 2014 Managing Consumer Services: Factory or Theater Customer Experience and Service Design By: Karmarkar, Uday, and Uma R. Karmarkar Abstract—While View Details

Keywords: Sean Silverthorne

01 Mar 2011
News

A Man without a Pause

Between the ages of 30 and 40, James Wolfensohn (MBA ’59) lived a life most would find enviable. An Olympic fencer and graduate of both law and business schools (he cofounded a laundry service at HBS), Wolfensohn landed in London during... View Details

Keywords: Sean Silverthorne; World Bank; Monetary Authorities-Central Bank; Finance

Profile

Shaun Miller

Why was earning your MBA at HBS important to you? Earning an MBA has been a career aspiration of mine since my undergraduate studies - I had always looked forward to the idea of not only expanding my technical skill set, but also learning about the broader business... View Details

Keywords: Other Financial Services; Other Financial Services; Other Financial Services

26 Jan 2021
Research & Ideas

A New Way to Cut Credit Card Debt: Pay Off One Purchase at a Time

says. They can also sort their credit card bills by retailer, focusing on those expensive coffees or take-out orders to rein in spending. “Whatever your weakness is for a retailer, you could look and say, ‘I'm going to pay off that View Details

Keywords: by Kristen Senz; Financial Services

March 2021 (Revised December 2021)
Supplement

Ant Financial (D)

By: Feng Zhu, Krishna G. Palepu, Kerry Herman and Susie Ma

The (D) case updates the case series from the time of Ant’s planned IPO, and the Chinese government’s regulatory shifts. View Details

Keywords: Finance; Information Technology; Governing Rules, Regulations, and Reforms; Financial Services Industry; Financial Services Industry; China; Beijing

Citation

Purchase

02 Apr 2019
First Look

New Research and Ideas, April 2, 2019

perverse effect of perpetuating the problem. Drawing on a case study of a professional service firm, we develop a multilevel theory to explain why organizations are caught in this conundrum. We present data suggesting that the work-family... View Details

Keywords: Dina Gerdeman

01 Jun 2012
News

Think Locally, Act Globally

In 1992, after reforms by India’s government improved the country’s business climate, he formed a consortium that included SFR-France, Emtel-Mauritius, and MSI-UK and bid successfully for one of four mobile-phone network licenses... View Details

Keywords: Garry Emmons; Telecommunications; Information

21 Nov 2017
First Look

First Look at New Research and Ideas, November 21, 2017

of recent large-scale asset purchases by central banks. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=53531 Governance Through Shame and Aspiration: Index Creation and Corporate Behavior By: Chattopadhyay, Akash,... View Details

Keywords: Sean Silverthorne

01 Dec 2008
News

Where Are They Now?

Glauber As the nation’s financial crisis unfolded in late September, Bob Glauber (DBA ’65) and his wife were exploring the old Silk Road in remote Central Asia. But that didn’t deter intrepid reporters from trying to track him down for comment on Wall Street’s... View Details

Keywords: Margie Kelley; Educational Services; Educational Services; Educational Services; Educational Services

01 May 2020
In Practice

COVID-19’s Hard Lessons Might Prepare Business for Climate Change

about the importance of government effectiveness, the need for scenario planning, and the importance in investing in more resilient infrastructure—steps that would help all of us be better prepared for pandemics and climate change.... View Details

Keywords: by Danielle Kost

18 Nov 2020
News

Networking Goes Truly Global; Confronting Institutional Racism with Case Method Webinar

Montblanc. The conversation looked at the impact of COVID-19 lockdowns and how fashion and lifestyle retail companies can adapt creatively, technologically, and organizationally. Attendees also participated in smaller breakout sessions to... View Details

Keywords: Margie Kelley

29 Apr 2021
News

Equal Partner

working in the fashion and retail industry—as the director of Global Strategy at Donna Karan (a division of LVMH), the general manager of Shop Your Way and the founder of Mintbox, a flash sale and loyalty startup—she helped to organize... View Details

Keywords: Diversity; Inclusion

Web

Courses by Title - Course Catalog

Operations Management, Strategy Amy Edmondson , Tiona Zuzul Spring 2026 Q3Q4 3.0 Managing Customers for Growth Marketing Eva Ascarza Fall 2025 Q2 1.5 Managing International Trade and Investment Business, Government & the International... View Details

Pedro Moreira Salles

Keywords: Financial Services

Career Coach

Ildi Nielsen

and consumer products companies. Ildi also spent 12 years as an Executive Search Consultant in New York and Chicago for financial services firms. She worked with senior executives to build their teams and with a multitude of... View Details

Keywords: Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All)

Web

Women on Boards: How Lara Druyan and Ann Lucena Are Shaping the Future of Corporate Leadership - Blog: RGE Report

groups, to pursue board service. For both, board service is a fulfilling extension of their leadership journeys, and they are passionate about encouraging others to apply their experience and expertise to these important roles. Personal... View Details

01 Apr 1998
News

Emerging Information

IT WAS A CRITICAL demonstration that, if all went well, would likely land a big-time client for Gary Mueller, president and CEO of Internet Securities (www.securities.com), an online service designed to provide news and data about the... View Details

Keywords: Paul Michelman

26 Nov 2012
Research & Ideas

New Winners and Losers in the Internet Economy

publishers and retailers to social networks and gaming sites. Job growth on the Internet stands in sharp contrast to the US economy as a whole, which has suffered from high unemployment for years. The report found that the gross domestic... View Details

Keywords: by Dina Gerdeman; Publishing

13 Jan 2009
First Look

First Look: January 13, 2009

process, of business interactions. Navigating the challenges of these surface behavioral issues is useful to plumb some of the deeper cultural factors and differences in governance and decision-making of cross-border business negotiation.... View Details

Keywords: Martha Lagace

Publications