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  • April 2001
  • Teaching Note

Marshall Industries TN

By: Jeffrey F. Rayport, Elliot N. Maltz and William A. Sahlman
Teaching Note for (9-899-239). For book only - not listed on case. View Details
Keywords: Internet and the Web; Transformation; Service Delivery; Technological Innovation; Compensation and Benefits; Distribution Industry
Related
  • 01 Dec 2000
  • News

New Economy Theme of HBS African-American Alumni Conference

said of his decision to become CEO of CarStation.com, a Web site linking car owners, repair shops, insurers, and suppliers. Mature industries with established relationships can present barriers to minority... View Details
Keywords: Mary Ellen Gardner; Educational Support Services; Educational Services
  • 10 Feb 2014
  • HBS Case

Stressing Safety in South Africa’s Platinum Mines

dropped straight to the bottom line," Mukunda says. "Mining is a fixed-cost industry." The situation made international headlines, and a quick View Details
Keywords: by Carmen Nobel; Manufacturing
  • 29 May 2001
  • Research & Ideas

How Technological Disruption Changes Everything

with far too many features and software based on proprietary and interdependent architectures. "Microsoft has way overshot what the customer needs," Christensen said.... View Details
Keywords: by Sean Silverthorne; Health
  • Career Coach

Layla A. Ramirez

Layla A Ramirez has more than 7 years of experience leading global, Diversity, Equity, Inclusion & Belonging (DEIB) initiatives and coaching C-Level executives as they navigate their DEIB journeys. She is well known for coaching View Details
Keywords: Education; Entrepreneurship; Financial Services (All); Social Enterprise; Technology
  • 08 Mar 2011
  • First Look

First Look: March 8

the company's revenues, high gaming revenue still raised some questions. Between now and when Ben-Gacem had first submitted a bid of 60 million for Moneybookers back in November 2006, View Details
Keywords: Sean Silverthorne
  • 13 Jun 2005
  • Research & Ideas

Rescuing Products with Stealth Positioning

square and two inches tall. It left everything up to the imagination—which is precisely what Apple had in mind. Downplaying its PC capability, Apple's marketers emphasized the... View Details
Keywords: by Youngme Moon
  • 08 Jun 2010
  • First Look

First Look: June 8

This case presents the logic and execution underlying the launch of Data.gov, an instantiation of President Obama's initiative for transparency View Details
Keywords: Martha Lagace
  • 24 Feb 2009
  • First Look

First Look: February 24, 2009

and has a more positive relationship to performance for organizations that perform more complex tasks. The theoretical and practical implications of these findings are... View Details
Keywords: Martha Lagace
  • 18 Oct 2016
  • First Look

October 18, 2016

and broad differences in approaches used to select migrants for admission. Looking forward, the capacity of people, firms, and countries to successfully navigate this tangled... View Details
Keywords: Sean Silverthorne
  • August 2001
  • Case

Strategic Capital Management, LLC (C)

By: Mark L. Mitchell, Erik Stafford and Todd Pulvino
Supplements the (A) case. View Details
Keywords: Risk and Uncertainty; Business Subsidiaries; Internet and the Web; Investment Funds; Price; Performance Efficiency; Capital Markets; Auctions; Investment Return; Equity; Planning; Financial Services Industry
Related
  • August 2001
  • Case

Strategic Capital Management, LLC (B)

By: Mark L. Mitchell, Erik Stafford and Todd Pulvino
Supplements the (A) case. View Details
Keywords: Risk and Uncertainty; Business Subsidiaries; Internet and the Web; Investment Funds; Price; Performance Efficiency; Capital Markets; Auctions; Investment Return; Equity; Planning; Financial Services Industry
Related
  • August 2002 (Revised June 2006)
  • Case

Great Dakota Bank: Online Banking

By: Frances X. Frei, Youngme E. Moon and Hanna Rodriguez-Farrar
In 2002, Great Dakota Bank's retail division is considering how heavily it should be promoting the company's online banking service. A recent promotional campaign appears to have significantly increased enrollments in online banking, but it is unclear whether the bank... View Details
Keywords: Banks and Banking; Internet and the Web; Customer Relationship Management; Consumer Behavior; Demand and Consumers; Technological Innovation; Customer Value and Value Chain; Customer Satisfaction; Management; Service Operations; Banking Industry
Related
  • Research Summary

Overview

By: Ryan W. Buell
From creating flight itineraries online, to interacting with tellers to complete complex banking transactions, to engaging with the government to address civic problems, customers are playing an increasingly vital role in the performance of operations in a broadening... View Details
Keywords: Service Operations; Customer Satisfaction; Customer Retention; Customer Behavior; Operational Transparency; Customer Compatibility; Engagement; Customers; Decision Making; Design; Management; Operations; Quality; Relationships; Social Psychology; Technology; Value; Web Services Industry; Web Services Industry; Web Services Industry; Web Services Industry; Web Services Industry; Web Services Industry
  • 01 Dec 2014
  • News

Customizing Couture Online

The way Áslaug Magnúsdóttir sees it, her new website, Tinker Tailor, which uses interactive web technology to customize high-end designer clothing, is an old-school approach to fashion. “Couture always was a... View Details
Keywords: April White; fashion; Professional Services
  • 10 Nov 2011
  • HBS Case

HBS Cases: Making Lincoln Center Cool Again

discounts, and an Internet café. Live performance innovations. Performance collaboration among the organizations has also increased. In 2006, Bartlett Sher, who directed Light... View Details
Keywords: by Kim Girard; Entertainment & Recreation
  • 23 Jul 2007
  • Research & Ideas

HBS Cases: How Wikipedia Works (or Doesn’t)

"stub"—essentially a brief starting point for others to build on the concept. McAfee's article detailed how so-called Web 2.0 technologies such as blogs, wikis, and group... View Details
Keywords: by Sean Silverthorne; Publishing
  • 10 Jul 2000
  • Research & Ideas

Entrepreneurship in Europe

Four European entrepreneurs joined HBS Professors Howard Stevenson and Walter Kuemmerle to explore these questions in the Global Alumni Conference breakout session "Entrepreneurship in Europe."... View Details
Keywords: by Kenneth Liss
  • 08 Apr 2014
  • First Look

First Look: April 8

Lee, Charles M.C., Paul Ma, and Charles C.Y. Wang Abstract—Applying a "co-search" algorithm to Internet traffic at the SEC's EDGAR website, we develop a novel method... View Details
Keywords: Sean Silverthorne
  • 20 Dec 2004
  • Research & Ideas

How an Order Views Your Company

customer orientation across an organization. That involves senior leadership. Q: Has technology or the advent of the Web had an impact on the... View Details
Keywords: by Sarah Jane Johnston