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  • May 2024 (Revised February 2025)
  • Case

Choosing the Course of Passion: Brooke Boyarsky Pratt at knownwell

By: Jon M. Jachimowicz and Alexis Lefort
Brooke Boyarsky Pratt (HBS ’13) enjoyed considerable success in her early career, quickly climbing the ranks to associate partner at McKinsey, and later becoming an executive vice president at Berkadia, a Berkshire Hathaway portfolio company. Throughout these years,... View Details
Keywords: Passion; Career; Career Planning; Purpose; Personal Development and Career; Mission and Purpose; Identity; Business Startups; Health Care and Treatment; Health Disorders; Growth and Development Strategy; Market Entry and Exit; Health Industry; United States
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  • 2013
  • Working Paper

Increased Speed Equals Increased Wait: The Impact of a Reduction in Emergency Department Ultrasound Order Processing Time

By: Jillian Berry Jaeker, Anita L. Tucker and Michael H. Lee
We exploit an exogenous process change at two emergency departments (EDs) within a health system to test the theory that increasing capacity in a discretionary work setting increases wait times due to additional services being provided to customers as a consequence of... View Details
Keywords: Technology; Demand and Consumers; Service Delivery; Health Care and Treatment; Business Processes; Health Industry
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  • July 2020
  • Case

King's College Hospital in Crisis

By: John R. Wells and Benjamin Weinstock
On December 11, 2017, King’s College Hospital NHS Foundation Trust (King’s), one of London’s leading teaching hospital groups, was put into “special measures” by NHS Improvement (NHSI), the financial regulator of England’s National Health Service (NHS). The future of... View Details
Keywords: Hospitals; Financing; Health Care and Treatment; Financial Condition; Crisis Management; Organizational Structure; Transformation; Strategic Planning; United Kingdom
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  • 24 Feb 2022
  • News

Want to Prevent the Next Hospital Bed Crisis? Enlist the SEC

  • 01 Sep 2023
  • News

Solving for Z

Benefits Chen and her colleagues have also seen significant demand for mental health benefits among their youngest employees—a reflection of this generation’s interest in health and wellness in general, and... View Details
Keywords: Alexander Gelfand; Illustrations by Doug Chayka; Administration of Human Resource Programs; Government
  • Web

Research - Global

Eradicating Social Orphancy in Kazakhstan By: Boris Groysberg and Annelena Lobb Mother’s Home International Foundation, a Kazakhstani foundation, had reduced the number of children living in orphanages in Kazakhstan from roughly 10,000 to... View Details
  • 01 Sep 2023
  • News

Money Does Grow on (Family) Trees

first genetic tests focused on ancestry were coming on the market. Though they were expensive and of limited utility, Cusenza saw the science rapidly improving, and he recognized opportunity not just in the health View Details
Keywords: April White; Illustrations by Fabio Consoli; News, Library, Internet, and Other Services; Information
  • 14 Jun 2022
  • News

HBS Announces Its 2022-2023 Blavatnik Fellows

  • 16 Nov 2021
  • HBS Case

How a Company Made Employees So Miserable, They Killed Themselves

employee departures. Company officials kept a careful count of departing workers and doled out bonuses to managers based on the number of workers in their groups that left. Managers and workers alike exhibit stress Many managers,... View Details
Keywords: by Michael Blanding
  • Web

Events & Presentations - Institute For Strategy And Competitiveness

competitiveness, strategies for business, creating shared value, and other topics. Recent & Upcoming Events November 16-18, 2022 November 2022 Strategy for Health Care Delivery HBS Campus, Boston, MA... View Details
  • Web

FAQs - Doctoral

undergraduate (current freshmen, sophomores, and juniors) in good standing at a 4-year undergraduate institution in the United States. International students who are enrolled at a U.S. based institution are eligible to apply; international students will need to work... View Details
  • Web

Information Technology - Institute For Strategy And Competitiveness

HBS ISC Health Care Health Care Value-Based Health Care View Details
  • 31 Jul 2019
  • Research & Ideas

Distressed Employees? Try Resilience Training

times more likely to experience work-related problems than employees with chronic physical illnesses like diabetes or heart disease. So why do many companies fail to help their workers battle mental health disorders? “There’s a silence... View Details
Keywords: by Dina Gerdeman; Health

    Tanner Houston

    Keywords: digital health; digital health; digital health

      Justine Boudou

      Justine Boudou is a doctoral student in the Technology and Operations Management (TOM) unit at Harvard Business School.

      She is primarily interested in the economics of science and innovation. Justine holds a MSc from the engineering school... View Details

      Keywords: health care; health care; health care
      • October 1982 (Revised May 1992)
      • Case

      Johnson & Johnson: The Tylenol Tragedy

      By: Stephen A. Greyser
      In October 1982, Johnson & Johnson was confronted with a major crisis when seven deaths were attributed to poisoned Tylenol. The case reviews the facts as known a week after the incident occurred, and raises a wide range of questions regarding consumer behavior,... View Details
      Keywords: Consumer Behavior; Corporate Social Responsibility and Impact; Competitive Strategy; Crisis Management; Health Care and Treatment; Pharmaceutical Industry
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        Richard G. Hamermesh

        Richard Hamermesh was the MBA Class of 1961 Professor of Management Practice at the Harvard Business School. While at HBS Richard served as co-chair of the HBS Healthcare... View Details

        Keywords: health care
        • May 2024
        • Supplement

        DRSi (B)

        By: Richard S. Ruback and Royce Yudkoff
        Pre-Abstract: Instructors should consider the timing of making videos available to students, as they may reveal key case details.

        Abstract: In March of 2019, Jen Ransom Fuller purchased DRSi. DRSi, located in Bellevue, Washington, printed and reproduced... View Details
        Keywords: Acquisition; Small Business; Cost vs Benefits; Decisions; Business Education; Corporate Entrepreneurship; Leadership Style; Leading Change; Business or Company Management; Problems and Challenges; Health Pandemics; Selection and Staffing; Employee Relationship Management; Production; Logistics; Safety; Washington (state, US); United States
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        • 18 Jul 2023
        • News

        The First Five Years: Brooke Biederman (MBA 2019)

        work in watches. Next, Discovery, a South African health care company, incentivizes healthy behavioral change that leads to fewer claims and lower premiums for customers as the company's cost to serve them... View Details
        Keywords: Robert Bochnak
        • Web

        Hidden Workers, Untapped Talent - Managing the Future of Work

        Report Hidden Workers: Part-Time Potential By: Joseph B. Fuller, Manjari Raman, & Francis Hintermann 13 MAR 2023 Part-time workers constitute a substantial segment of America’s hidden workers. They would like to work more but circumstances—e.g., caregiving... View Details