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Show Results For
- All HBS Web
(2,806)
- People (21)
- News (791)
- Research (1,304)
- Events (1)
- Multimedia (4)
- Faculty Publications (502)
- 27 Sep 2010
- Research & Ideas
Customer Experts Lose Influence When Teams are Pressured
with opportunities for breakdowns. With this in mind, teams must develop a shared awareness of how they solicit knowledge to address a particular problem, what expertise they decide to integrate into the final product, and why they... View Details
Keywords: by Sarah Jane Gilbert
- 10 Mar 2009
- First Look
First Look: March 10, 2009
assistance. There was hope that the Bear rescue would help avert the far-reaching spread of damage into the larger financial world that many policymakers viewed as likely to follow the failure of a major investment bank. This case... View Details
Keywords: Martha Lagace
- 10 Apr 2018
- First Look
First Look at New Research, April 10, 2018
religiosity at the individual level and employing a religious prime. That is, the more religious people are, the less willing they are to follow through on novel purchase opportunities that arise during their grocery shopping trips. This... View Details
Keywords: Sean Silverthorne
- 31 Jan 2012
- First Look
First Look: Jan. 31
of Equity Market Anomalies: Translating Market Inefficiencies into Effective Investment Strategies, 117-128. John Wiley & Sons, 2011 An abstract is unavailable at this time. Publisher's Link:... View Details
Keywords: Sean Silverthorne & Carmen Nobel
- 14 Nov 2017
- First Look
New Research and Ideas: November 14, 2017
organizations have made sizable investments in information technology. They’ve used their IT systems to replace paper records with electronic ones and to improve billing processes, thereby boosting revenue. But so far, IT has been of... View Details
Keywords: Carmen Nobel
- 22 Aug 2017
- First Look
First Look at New Research and Ideas, August 23
opportunities to practice their skills in time frames connected to actual buying processes. They can do so by using the same technologies that are “disrupting” their customer-contact activities: videos and mobile apps that reps can view... View Details
Keywords: Sean Silverthorne
- 16 May 2016
- HBS Case
Food Safety Economics: The Cost of a Sick Customer
evolving, requiring more expertise than many food companies can muster. The sensitive nature of testing and upgrades in the tests required also mean companies need to make an investment in sophisticated equipment, which involves high... View Details
- 10 Nov 2011
- HBS Case
HBS Cases: Making Lincoln Center Cool Again
organizations had 512 trustees and numerous senior staff. Levy oversees the Lincoln, but has no hiring or firing power within its organizations. Like many nonprofits, Lincoln Center has both thrived and struggled over the years. By the late 1990s, deferred View Details
- 31 Mar 2002
- Research & Ideas
You’re Wasting Your Employees! What You Can Do About It
leaders were trained, sophisticated strategic-planning systems were supposed to help senior managers decide which businesses to grow and which to harvest. 1 Unfortunately, all the planning and investment were unable to stop the... View Details
- 16 Jul 2024
- Op-Ed
Corporate Boards Are Failing in Their No. 1 Duty
with Azure, acquiring LinkedIn in social media and Activision/Blizzard in gaming, and investing in OpenAI to gain control of ChatGPT. Equally important, he transformed the Microsoft culture from an arrogant bureaucracy into an empowered... View Details
Keywords: by Bill George
- 01 Feb 1998
- News
Running Up the Score
some $130 million each to join the major-league fraternity. Since these teams will largely consist of players existing clubs deemed expendable, backers can have few illusions that their investment will be rewarded - on the field or at the... View Details
Keywords: Garry Emmons
- 24 May 2021
- Blog Post
Rebekah Emanuel: Host of Season 3 of the Climate Rising Podcast
models. Through your work, what types of emerging trends are you seeing – where is there a lot of new, entrepreneurial thinking and innovation? Rebekah Emanuel: If you take the climate lens to any sector there are all kinds of View Details
- Web
Dean Srikant Datar’s 2023 Commencement Remarks | About
to work each day to improve my active listening skills. When I was named dean, I went on a listening tour, eventually meeting with nearly 1,000 students, faculty, staff members, and alumni to understand the challenges and opportunities... View Details
- 01 Jun 1998
- News
Diversity and Community
commitments to diversity as seriously as our obligations to our customers and shareholders." In accepting Levi Strauss's award, Haas noted that the company "has always tried to be a source of positive change in the communities in which we operate, and nowhere is the... View Details
Keywords: Garry Emmons
- 22 May 2020
- In Practice
Post-COVID Health Care: More Screens, Less Red Tape?
lump sums to estimations of RVU volumes if the crisis didn’t happen. My hope is that this crisis will provide the opportunity to rethink physician compensation in a way that maps physician incentives to the behaviors that generate value... View Details
Keywords: by Danielle Kost
- 09 Jun 2015
- First Look
First Look: June 9, 2015
and policy change block his fledgling startup, solo entrepreneur Alex Holt evaluates his options. Should he double-down with a major investment in new servers, rewriting his app from scratch, and charging users for a service that he had... View Details
Keywords: Sean Silverthorne
- 18 Oct 2011
- First Look
First Look: October 18
them opportunities to learn. In this paper, we investigate how these two strategies may bring different productivity benefits over time. For our empirical analyses, we use two-and-a-half years of transaction data from a Japanese bank's... View Details
Keywords: Sean Silverthorne
- 15 Jun 2021
- News
Alumni Achievement Awards 2021
given me a platform to be both a mentor and an advocate for professional women. Twenty years ago, when the Metropolitan Museum of Art decided to hire an investment banker for the newly created role of CFO, it was risky, for both of us.... View Details
- 01 Dec 2020
- News
In Review
led the creation of Tata Hall, Chao Hall, and Klarman Hall. In an increasingly online world, why invest so much in the physical campus? When our campus was built, George F. Baker, our benefactor, said: “This school will not be judged by... View Details
- 26 Feb 2008
- First Look
First Look: February 26, 2008
on the political and institutional contexts within which opportunities for policy learning emerge. In particular, opportunities for policy learning are examined with respect to (a) agenda or priority-setting... View Details
Keywords: Martha Lagace