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  • All HBS Web  (4,873)
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    • News  (1,277)
    • Research  (2,758)
    • Events  (13)
    • Multimedia  (11)
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  • 08 Jul 2014
  • First Look

First Look: July 8

competitors in a local market. We provide evidence that these results are due to a sorting effect, whereby firms trade-off service quality and price, and in turn, the incumbent attracts View Details
Keywords: Carmen Nobel
  • 21 Mar 2016
  • HBS Case

Can Customer Reviews Be 'Managed?'

buy any service? I can basically rely on information provided by professionals and experts, and some people do that. I can rely on information provided by the company, and that’s advertising and PR and other... View Details
Keywords: by Brian Kenny; Advertising; Travel
  • 02 Jun 2010
  • First Look

First Look: June 2

sold, inventory, and gross margin (defined here as the ratio of sales to cost of goods sold) as three endogenous variables. We construct a simultaneous equations model, estimated using public financial and non-financial data, to provide... View Details
Keywords: Martha Lagace
  • 19 Mar 2006
  • Research & Ideas

Do I Dare Say Something?

senior management, or even bosses all the way down. In contrast, context refers to organizational factors, outside the individual, that provide cues about how voice is likely to be received. Leader behavior is one such contextual cue.... View Details
Keywords: by Sarah Jane Gilbert
  • 07 Apr 2003
  • Research & Ideas

XTV: Xerox’s Attempted Recovery From “Fumbling the Future”

capital processes to create value for its peripheral technologies. If there were promising technologies within Xerox that were not being utilized in Xerox's businesses, XTV provided a new path for them to enter the market. If that... View Details
Keywords: by Henry Chesbrough
  • 23 Oct 2018
  • First Look

New Research and Ideas, October 23, 2018

Geradin Abstract—Many of the largest and most successful businesses today rely on providing services at no charge to at least a portion of their users. For consumers, it is easy to celebrate free service. At... View Details
Keywords: Dina Gerdeman
  • 11 Sep 2018
  • First Look

New Research and Ideas, September 11, 2018

designing service interactions so that citizens can see the often-hidden work that government performs. Across three studies, we find that revealing the “submerged state” through operational transparency impacts citizens’ attitudes and... View Details
Keywords: Dina Gerdeman
  • 05 Oct 2010
  • First Look

First Look: October 5, 2010

Demand: Model and Estimation Methodology Authors:Nathan Craig, Nicole DeHoratius, and Ananth Raman Abstract To set service levels, firms must understand how changes in service affect customer demand. Supply... View Details
Keywords: Sean Silverthorne
  • 29 May 2020
  • Op-Ed

How Leaders Are Fighting Food Insecurity on Three Continents

COVID-19 is creating unprecedented strains on food security worldwide. The United Nations' World Food Programme warns that the pandemic could almost double the number of people facing food crises in low- and middle-income populations to 265 million by the end of 2020.... View Details
Keywords: by Howard Stevenson and Shirley Spence; Agriculture & Agribusiness
  • 01 Jul 2014
  • First Look

First Look: July 1

Jeremy C. Stein Abstract—We study optimal government debt maturity in a model where investors derive monetary services from holding riskless short-term securities. In a setting where the government is the only issuer of such riskless... View Details
Keywords: Carmen Nobel
  • 24 Jul 2018
  • First Look

New Research and Ideas, July 24, 2018

contest. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=54708 June 2018 Management Science Personal and Social Usage: The Origins of Active Customers and Ways to Keep Them Engaged By: Lee, Clarence, Elie Ofek, and Thomas Steenburgh Abstract—We study... View Details
Keywords: Dina Gerdeman
  • 24 Sep 2014
  • Op-Ed

Stop Thinking of Climate Change as a Religious or Political Issue

You sometimes hear people say things like, "I believe in global warming" or "I don't believe in climate change." It seems odd to approach climate change in this way, as though it were a question of belief, like religion. Most of the time when we confront uncertainty in... View Details
Keywords: by Forest Reinhardt; Energy; Utilities
  • 08 May 2006
  • Research & Ideas

The Cost of Cutting in Line

violates the norm. From a social point of view, this is quite ingenious. In groups with helping norms, there will always be some people who try to exploit the friendliness of others. The anger displayed in the experiment protects the group from such exploitation. Q:... View Details
Keywords: by Sean Silverthorne
  • 13 Oct 2015
  • Research & Ideas

Does Business Get Done the Same Way in Emerging and Developed Countries?

allow executives to make investments. Turkey’s example provides a richer view: Yes, the change to a military regime undermines social capital and the rule of law. But, at the same time, the disruption is an opportunity for outsiders who... View Details
Keywords: by Sean Silverthorne
  • 05 Oct 2009
  • Research & Ideas

The Vanguard Corporation

sense of purpose could use that to guide innovation. One of the exciting parts of SuperCorp and the rise of this company model is that it's actually a way to develop products and services faster, to get more innovation, and to showcase... View Details
Keywords: by Sean Silverthorne
  • 01 Apr 2008
  • First Look

First Look: April 1, 2008

development organizations, involved in both research and program design and delivery. This case explores CCL's approach to leadership and management education for executives and presents some of the challenges the CCL faces as many different types of leadership... View Details
Keywords: Martha Lagace
  • 15 Aug 2005
  • HBS Case

Classic Cases Live On at HBS

firm owned a number of patents and was the inventor of the first portable welding machine. But it stood out in other ways, too. While Lincoln, a nonunion shop, offered no benefits, it provided guaranteed employment, had an employee... View Details
Keywords: by Garry Emmons
  • 19 Sep 2012
  • Research & Ideas

Book Excerpt: “The Architecture of Innovation”

portfolio firms, attend board meetings, and provide strategic guidance, just like independent venture capitalists. In some respects, their job may be easier: typically, the corporation provides all the... View Details
Keywords: by Josh Lerner; Financial Services
  • 19 Sep 2011
  • Research & Ideas

Doomsday Coming for Catastrophic Risk Insurers?

European winters—on the brain. And he thinks you should, too. Froot, the André R. Jakurski Professor of Business Administration at Harvard Business School, has spent more than 15 years researching how the reinsurance industry—which View Details
Keywords: by Maggie Starvish; Financial Services
  • 31 Aug 2009
  • Research & Ideas

Why Competition May Not Improve Credit Rating Agencies

and debt markets. “These findings throw some doubt on the policy that has been pursued pretty much unanimously by decision-makers in Washington, D.C. to increase competition among raters.” Credit rating agencies provide an assessment of... View Details
Keywords: by Martha Lagace; Financial Services
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