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  • June 2001 (Revised March 2002)
  • Case

Ducati

Focuses on the turnaround and strategic repositioning of Ducati, an Italian maker of high-end sport motorcycles, and describes the current concerns with the growth prospects of the company. Federico Minoli, the CEO and strategic mind behind the turnaround, knew that... View Details
Keywords: Growth and Development Strategy; Competitive Strategy; Product Positioning; Management Teams; Brands and Branding; Motorcycle Industry
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  • 11 Oct 2021
  • News

The Science of Building Trust with Clients for Consultants

  • Research Summary

Ownership Qutotient: Putting the Service Profit Chain for Unbeatable Competitive Advantage

By: W. Earl Sasser

Professors Jim Heskett and Earl Sasser, in collaboration with Joe Wheeler have been examining cuatomer and employee ownership behaviors which have a profound impact on long term profit and growth. Their findings are published in Ownership Quotient:... View Details

  • June 2006 (Revised February 2007)
  • Case

De Beers at the Millennium

At the time of the millennium, diamond demand was threatened by an increasing awareness among jewelry customers that diamond production and trading in some countries was being linked to growing inequities and human rights violations. This, in turn, had an impact on De... View Details
Keywords: Organizational Change and Adaptation; Value Creation; Strategic Planning; Social Issues; Luxury; Consumer Products Industry; Mining Industry; Africa
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    David G. Fubini

    David G. Fubini is a Senior Lecturer in the Organizational Behavior Unit and leader of the Leading Professional Services Firm and Mergers & Acquisitions Programs for Harvard Business School’s Executive Education. His MBA teaching has concentrated on teaching the... View Details

    • September 2019
    • Case

    Starling Trust Sciences: Measuring Trust in Organizations

    By: Aiyesha Dey, Jonas Heese and James Weber
    Stephen Scott needed to decide whether to keep his behavioral analytics startup in the people analytics sector or shift his company into the RegTech sector. Starling had develop technology that enabled its customers to anticipate and shape the behavior of their... View Details
    Keywords: Behavioral Analytics; Financial Institutions; Banks and Banking; Entrepreneurship; Strategy; Banking Industry; Consulting Industry; Information Technology Industry; United States; United Kingdom
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    • Article

    Assessing the Impact of CEO Activism

    By: Aaron K Chatterji and Michael W. Toffel
    CEO activism refers to corporate leaders speaking out on social and environmental policy issues not directly related to their company’s core business. Distinct from nonmarket strategy and traditional corporate social responsibility, the recent wave of CEO activism... View Details
    Keywords: Business And Society; Leadership; Policy; Ethics; Values and Beliefs; Governance; Social Issues; Corporate Social Responsibility and Impact; Public Opinion
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    • 11 Apr 2019
    • HBS Seminar

    Gabriel Szulanski, INSEAD

    • August 2023 (Revised February 2024)
    • Case

    Toby Norman: Is Passion Enough for Simprints to Thrive?

    By: Jon M. Jachimowicz, Amram Migdal and Max Hancock
    As co-founder and CEO of Simprints—a social enterprise with the mission to “transform the way the world fights poverty"—Toby Norman was at a crossroads. His organization had developed ground-breaking technology used to verify aid delivery, reached more than 2.5 million... View Details
    Keywords: Mission and Purpose; Motivation and Incentives; Social Enterprise; Employees; Growth and Development Strategy
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    • 28 Oct 2011
    • Working Paper Summaries

    Fairness, Efficiency, and Flexibility in Organ Allocation for Kidney Transplantation

    Keywords: by Dimitris Bertsimas, Vivek F. Farias & Nikolaos Trichakis; Health
    • February 2023
    • Module Note

    Illiberalism and Interdependence

    By: Meg Rithmire
    This module note explains the themes of Illiberalism and Interdependence, the cases and readings used to teach these themes, and how the themes fit into the MITI course. After decades of international political economy scholarship focusing on the impact of rules, there... View Details
    Keywords: International Relations; Globalized Economies and Regions; Business and Government Relations; National Security; Economic Systems
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    • June 1998 (Revised August 2001)
    • Case

    Wells Fargo Online Financial Services (A)

    By: Robert S. Kaplan and Nicole Tempest
    Wells Fargo, the industry leader in electronic banking, has implemented a Balanced Scorecard in its online financial services group (OFS) to track and measure performance. The OFS group develops and supports services that allow existing and future banking customers to... View Details
    Keywords: Balanced Scorecard; Internet and the Web; Corporate Entrepreneurship; Corporate Strategy; Performance Evaluation; Finance; Change; Situation or Environment; Measurement and Metrics; Banking Industry; Financial Services Industry
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    • 13 Jan 2012
    • News

    The Dollar Payoff from CSR and Sustainability

    • 06 May 2011
    • News

    Bin Laden's Death An Opportunity For Unity

    • May 2003 (Revised May 2009)
    • Case

    ZARA: Fast Fashion

    Focuses on Inditex, an apparel retailer from Spain, which has set up an extremely quick response system for its ZARA chain. Instead of predicting months before a season starts what women will want to wear, ZARA observes what's selling and what's not and continuously... View Details
    Keywords: Organizational Change and Adaptation; Multinational Firms and Management; Competitive Advantage; Manufacturing Industry; Apparel and Accessories Industry; Retail Industry; Spain
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    • 07 Feb 2018
    • News

    Julie Battilana says it’s time to understand how to maximize social value

    • Research Summary

    Customer-Centric Marketing Strategy

    By: Rohit Deshpande
    Rohit Deshpandé's research program focuses on Customer-Centricity. A stream of projects examines the interaction between corporate and national culture as they influence the development and implementation of global marketing strategies in high performance firms. This... View Details
    • December 1997
    • Case

    Making the Grade (A)

    By: Robert L. Simons
    Focuses on the dilemma of a young professor at a graduate school of business. He must decide what final grade to give a student who has worked extremely hard, but he is constrained by the school's "forced curve" grading policy. Designed to explore the multiple purposes... View Details
    Keywords: Design; Management Systems; Performance Evaluation; Motivation and Incentives; Education Industry
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    • August 2016
    • Supplement

    CEO Succession at Cisco (C): Chuck Robbins' First 100 Days

    By: Boris Groysberg, J. Yo-Jud Cheng and Annelena Lobb
    Supplements the (A) case (417-031). This case supplement describes new CEO Chuck Robbins’ earliest days after being announced as Cisco’s new chief executive. During this time, Robbins focused on building a leadership team featuring people with complementary skills... View Details
    Keywords: Management Succession; Technology Industry
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    • August 2016
    • Supplement

    CEO Succession at Cisco (B): Announcement Strategy

    By: Boris Groysberg, J. Yo-Jud Cheng and Annelena Lobb
    Supplements the (A) case (417-031). This case supplement describes Cisco’s communications strategy around the CEO announcement, which focused on controlling the narrative and avoiding leaks. The strategy included both internal and external processes aimed at... View Details
    Keywords: Management Succession; Communication Strategy; Technology Industry
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