Publications

November 1995 (Revised February 2017)
Supplement

Luna Pen (B)

By: Kathleen McGinn and Michael Wheeler

Presents a series of multiple choice options to be distributed and discussed in class. View Details

Keywords: Decisions; Strategy; Negotiation Tactics; Performance Evaluation; Gender; Culture; Power and Influence; Germany; Taiwan

Web

Managing Customers for Growth - Course Catalog

customer acquisition, retention, and monetization strategies. Investors and Analysts evaluating business growth trajectories and customer lifetime value. Product Managers and Marketing Professionals who need to understand customer... View Details

May 2017
Supplement

Buffer.com (B)

By: Susanna Gallani, Tiffany Y. Chang, Brian J. Hall and Jee Eun Shin

Buffer decided to release its salaries and compensation calculation formula to the public, and the public reaction was greater and more positive than they would have imagined. The company experienced both an increase in volume and a change in the kinds of inbound... View Details

Keywords: Compensation; Compensation Design; Company Values; Culture; Transparency; Attraction; Selection; Performance Measurement; Performance Measures; Performance Metrics; Startup Management; Compensation and Benefits; Organizational Culture; Values and Beliefs; Performance Evaluation; Measurement and Metrics

November 2008 (Revised January 2012)
Case

Teena Lerner: Dividing the Pie at Rx Capital (Abridged)

By: Boris Groysberg, Victoria Winston and Robin Abrahams

Teena Lerner, the CEO of Rx Capital, had a problem. Her three-year-old hedge fund was highly profitable, but in 2004, one of her four equities analysts lost a lot of money for the firm. If Lerner followed her existing compensation system, designed to reward teamwork,... View Details

Keywords: Compensation and Benefits; Employee Relationship Management; Performance Evaluation; Groups and Teams; Financial Services Industry

April 2006 (Revised April 2020)
Case

"The Case of Leadership Inertia"

By: Rosabeth Moss Kanter

The CEO of an international bank has raised the bank's performance by emphasizing a new culture of leadership that empowers people at all levels. Managers are rated both on their business results and their leadership—how they model new behaviors—but 12 senior managers... View Details

Keywords: Organizational Culture; Leadership Style; Leading Change; Performance Evaluation; Employee Relationship Management

February 1995 (Revised October 2006)
Case

Brainard, Bennis & Farrell (A)

By: John J. Gabarro and Andrew P. Burtis

A law firm must decide how to split partnership profits among the partners. Issues of seniority versus performance, performance evaluation, and lack of consensus of values dominate the discussions. A rewritten version of an earlier case. View Details

Keywords: Partners and Partnerships; Performance Evaluation; Values and Beliefs; Rank and Position; Profit Sharing; Legal Services Industry

April 2000 (Revised October 2002)
Background Note

Career Strategies and Tactics in Professional Service Firms

By: Ashish Nanda, Thomas J. DeLong and Scot H. Landry

Presents suggestions for ensuring a good start in a professional services career. View Details

Keywords: Personal Development and Career; Performance Expectations; Performance Effectiveness; Customization and Personalization; Practice; Valuation; Performance Evaluation; Business Startups; Competency and Skills; Learning; Talent and Talent Management; Management Skills; Consulting Industry

05 Sep 2007
First Look

First Look: September 5, 2007

own ethicality. We argue that the temporal trichotomy of prediction, action and evaluation is central to these misperceptions: People predict that they will behave more ethically than they actually do, and when View Details

Keywords: Martha Lagace

Web

Online Transforming Customer Experiences Course | HBS Online

and curation in service design. Evaluate sustainable pricing strategies and discover how operational transparency builds customer trust. Highlights Cost, Market, Value Lens Adapting to External Changes Getaway’s First Cabin Show Hide... View Details

Profile

Benjamin Story

stakeholders," says Ben. "But at the same time, we were creating a design tool for review sessions. In the past, the fine-tuning would come after construction, which made changes very expensive. With virtual reality, however, you can View Details

Profile

Akshay Ghulati

his summer internship, Akshay will join the Parthenon Group in London to consult in private equity firms as they conduct due diligence. "As a potential entrepreneur – one of my long-term goals – I want to be able to evaluate the... View Details

Fast Answer

Africa: research, news, analysis

original and curated content on private capital investment in Africa; Includes information useful for sourcing, evaluating and executing private equity, infrastructure and venture capital transactions in Africa. (Full Access should be... View Details

01 Dec 1998
News

New Releases

measuring and evaluating performance in the firm; and a system for rewarding and punishing individuals for their performance. The theory presented in this work, Jensen believes, promises a major competitive advantage to managers who are... View Details

01 Jun 2005
News

When No News Isn’t Good News

want to ask several respected colleagues to serve as an informal “advisory board.” Whatever format you choose, says McKay, keep the following points in mind: If you aren’t receiving any feedback on your performance, it doesn’t mean everything is fine. Asking for View Details

Keywords: Deborah Blagg; career consulting; career advice

Career Coach

Claire DSilva

Checkout.com in Strategy & Product. Claire particularly enjoys helping students evaluate potential career paths, identify & engage with interesting new start-ups, develop networking strategies for larger companies, and crack the... View Details

2006
Article

Capital Budgeting: The Role of Cost Allocations

By: Ian D. Gow and Stefan Reichelstein

A common issue for firms is how to allocate capital resources to various investment alternatives. An extensive and long-standing literature in finance has examined various aspects of capital budgeting, including capital constraints, the determination of discount rates,... View Details

Keywords: Capital Budgeting; Resource Allocation; Performance Evaluation; Cost Management; Research; Investment; Cash Flow; Risk Management; Performance Capacity