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Show Results For
- All HBS Web
(3,546)
- People (5)
- News (657)
- Research (2,492)
- Events (6)
- Multimedia (5)
- Faculty Publications (1,393)
- 07 Dec 2016
- HBS Case
Why Millennials Flock to Fintech for Personal Investing
Viceira, is by keeping costs low. Traditional financial advisors are all about establishing a personal relationship with their clients, understanding their financial situation and walking them through their... View Details
- 11 Oct 2004
- Research & Ideas
Four Ways to Create Lasting Change
CEO and his team. Q: What caused the failure of Alpha's first attempt at a customer service initiative in the early 1990s? A: Initially, the first CSE [Customer Service Enhancements] initiative was not a... View Details
Keywords: by Martha Lagace
- 29 May 2006
- Research & Ideas
Why CEOs Are Not Plug-and-Play
strategic focus if it was to improve margins and top-line growth. They wanted someone who could continue to build the 4,000 employee, $1 billion company and who could execute.... View Details
- 08 May 2006
- Lessons from the Classroom
Writing the Case for Public School Reform
working with leadership teams from nine urban school districts over the course of three annual sessions to coordinate research and create coherent, scalable systems for education reform. Two cases written for PELP View Details
- September 2019 (Revised May 2020)
- Supplement
Keroche (D): Transforming the Core Business
By: Ramon Casadesus-Masanell and Pippa Tubman Armerding
This case describes Keroche co-founder Tabitha Karanja’s decision to exit the wine business following the Kenyan government’s 2007 increase in excise taxes on wine. In August 2007, Keroche introduced the vodka drink Viena Ice as a replacement for its fortified wines,... View Details
Keywords: Keroche; Alcohol; Alcoholic Beverages; Alcoholic Drinks; Beverages; Drinks; Wine Industry; Wine; Fortified Wine; Viena; Viena Ice; Beer; Beer Market; Premium Beer; Manufacturing; Summit Lager; Business Ventures; Business Exit or Shutdown; Business Growth and Maturation; Business Startups; Small Business; Family Business; Crime and Corruption; Customer Focus and Relationships; Decisions; Income; Demographics; Geographic Scope; Geographic Location; Goods and Commodities; Government Legislation; Growth and Development; Business History; Lawsuits and Litigation; Laws and Statutes; Lawfulness; Goals and Objectives; Consumer Behavior; Market Entry and Exit; Problems and Challenges; Safety; Social Issues; Poverty; Strategy; Competition; Food and Beverage Industry; Food and Beverage Industry; Kenya; Nairobi; Africa
Casadesus-Masanell, Ramon, and Pippa Tubman Armerding. "Keroche (D): Transforming the Core Business." Harvard Business School Supplement 720-393, September 2019. (Revised May 2020.)
- 16 Dec 2013
- HBS Case
D’O: Making a Michelin-Starred Restaurant Affordable
For restaurateurs, receiving a Michelin star can be a mixed blessing. Certainly it's a rare and celebrated honor—the French company bestows its one-, two-, and three-star ratings only to a select few... View Details
- 31 Jul 2012
- First Look
First Look: July 31
increases individual productivity by eliminating potential cognitive distractions resulting from good weather. When the weather is bad, individuals may focus more on their work rather than thinking about activities they could engage in... View Details
Keywords: Carmen Nobel
- 21 Mar 2017
- First Look
First Look at New Research, March 21
model that explains employees’ moral evaluations of and reactions to referral practices based on the power relationship between a referrer and a hiring manager. Specifically,... View Details
Keywords: Sean Silverthorne
- 01 Apr 2002
- News
Professorship Brings Brierley's HBS Connection Full Circle
to meet Hal and learn what it takes to live on the frontier of marketing practice for three decades." "John Deighton's passion for marketing and the art of managing customer... View Details
- 03 Mar 2003
- Research & Ideas
The Basics of Consumer Marketing in Asia
2002 he was CEO of Philips China, Hong Kong, and Taiwan. He pointed to Unilever's early experience in China as a cautionary tale. Unilever had done well selling high-end soap products elsewhere, but in China it had a difficult time... View Details
Keywords: by Julie Jette
- October 2018 (Revised April 2019)
- Teaching Note
Kids & Company: Entering the U.S.
By: Boris Groysberg and Matthew G. Preble
Teaching Note for HBS No. 418-011. View Details
Keywords: Child Care; Childcare; Day Care; Daycare; Strategy; Growth Management; Business Strategy; Competitive Advantage; Expansion; Leadership; Product Marketing; Brands and Branding; Service Delivery; Service Operations; Product Design; Product Development; Selection and Staffing; Customer Focus and Relationships; United States; Canada
- 02 Jul 2012
- Research & Ideas
Why Good Deeds Invite Bad Publicity
robust direct link between CSR and financial performance” It is true that in areas such as environmentally sustainable practices, customers have been willing to pay responsible producers a premium for... View Details
- 02 Jul 2010
- What Do You Think?
Is Profit as a “Direct Goal” Overrated?
have observed. Almost to a person, they treat profit as a by-product of other things to which they devote most of their attention, things such as a focused strategy that delivers results to carefully-selected customers while pursuing... View Details
Keywords: by Jim Heskett
- 29 Oct 2000
- Research & Ideas
The Entrepreneurial Venture: A Conversation
customers on Valentine's Day, so we decided to offer the best customer service ever. We called every single customer and explained that our... View Details
Keywords: by Susan Young
- 10 Apr 2018
- First Look
First Look at New Research, April 10, 2018
customer value, and the transformation of the stores of offline-first retailers from fulfillment-dominant centers into experience-dominant centers, which simultaneously reduce store size View Details
Keywords: Sean Silverthorne
- 19 Dec 2005
- Research & Ideas
Public Education Goes to School
teachers adapt and improve their classroom practices to focus on individual student needs, and to help principals spot and respond to performance... View Details
- 28 Nov 2022
- Blog Post
College Students, Take a Sneak Peek at the HBS MBA
Dr. Jill Avery is a senior lecturer in the marketing unit at Harvard Business School, an authority on brand management and customer relationship management (CRM), View Details
- 04 Apr 2017
- Blog Post
Why I Love My Job: Jerry Murphy at The Davis Companies
underwriting, and closing of new equity and high-yield debt investments on behalf of our latest real estate private equity fund. My area of focus is residential investment... View Details
Keywords: Real Estate
- 17 Jun 2019
- Research & Ideas
What Hospitals Must Learn to Compete
serve all patients, all needs, and through all channels." Raffaella Sadun: I would add that their lack of focus might be the reason why it’s so hard for them to actually excel in implementation. The... View Details
- 11 Jan 2011
- First Look
First Look: Jan. 11
Manage yourself: Learn that management isn't about getting things done yourself. It's about accomplishing things through others; 2) Manage a network: Understand how power and influence work in your organization View Details
Keywords: Sean Silverthorne