Publications

Educators

September 2005 (Revised September 2006)
Case

ICICI's Global Expansion

By: Tarun Khanna and Ramana Nanda

Follows the decision by ICICI (one of India's largest banks) to expand internationally in June 2001. View Details

Keywords: Emerging Markets; Global Strategy; Banks and Banking; Banking Industry; India

Educators

02 Oct 2015
Working Paper Summaries

Gradualism in Monetary-Policy: A Time Consistency Problem?

Keywords: by Jeremy C. Stein & Adi Sunderam; Banking

fall 1994
Article

Commentaries on Banc One's Hedging Strategy

By: B. C. Esty and P. Tufano

Keywords: Strategy; Banks and Banking; Banking Industry

01 Feb 2000
News

Financial Services 24/7

"What did people do before ATMs?" That's a question that causes most twentysomethings to draw a blank. They don't remember the days when people conducted their banking - face-to-face with a teller - between 9 a.m. and 3 p.m. on weekdays.... View Details

Keywords: Susan Young

April 2008 (Revised October 2008)
Supplement

TD Canada Trust (C): Translating the Service Model to Service Operations

By: Dennis Campbell and Brent Kazan

Keywords: Banks and Banking; Business Model; Service Operations; Banking Industry; Canada

June 1985
Case

Chemical Bank: Payments Automation Project (A) (Condensed)

By: Robert G. Eccles Jr.

Keywords: Banks and Banking; Technology; Banking Industry

April 2010 (Revised July 2010)
Background Note

Introduction to Mutual Funds

By: Robert C. Pozen

This note is an excerpt from my book The Mutual Fund Business and is an introduction to mutual funds, contrasted with commercial banks. View Details

Keywords: Commercial Banking; Investment; Investment Funds; Banking Industry

Educators

May 1986
Case

Data Administration in Citibank Brazil (A): The Competitive Advantage

By: Shoshana Zuboff

Keywords: Banks and Banking; Information Management; Competitive Advantage; Banking Industry; Brazil

1992
Chapter

Cheap Talk about Monetary Policy

Keywords: Central Banking; Policy; Money; Banking Industry

2000
Chapter

Main Banks, Creditor Concentration, and the Resolution of Financial Distress in Japan

By: Brian J. Hall and David E. Weinstein

Keywords: Banks and Banking; Financial Condition; Banking Industry; Japan

January 1990
Case

Citibank in Zaire (Abridged)

By: James E. Austin

Keywords: Banks and Banking; International Finance; Banking Industry; Congo, Democratic Republic of the

Keywords: Jennifer Myers; illustration by Dan Bejar; Monetary Authorities-Central Bank; Monetary Authorities-Central Bank; Monetary Authorities-Central Bank; Monetary Authorities-Central Bank; Monetary Authorities-Central Bank; Monetary Authorities-Central Bank

01 Sep 2018
News

After the Fall

Ten years ago, the global financial system teetered dangerously on the edge of total collapse. What began as a subprime mortgage crisis in the United States developed into a full-blown meltdown, causing the collapse of major banks... View Details

28 Aug 2014
Op-Ed

Government Can Do More to Unfreeze Small Business Credit

(Editor's note: This is the third in a series of articles based on a Harvard Business School working paper by Karen Mills that analyzes the current state of availability of bank capital for small business.) Access to credit is critical to... View Details

Keywords: by Karen Mills; Banking

22 Jan 2019
News

Remembering Walter Shipley

Walter Shipley (AMP 73, 1976), the former chairman and CEO of Chase Manhattan Bank and Chemical Bank, died on January 11, 2019, at the age of 83, prompting a flood of fond remembrances in the media. Over his 40-year tenure, Shipley is... View Details

December 1987 (Revised March 1990)
Case

Manufacturers Hanover Corp.: The New Information Technology Organization (A)

By: Lynda M. Applegate and Donna B. Stoddard

Keywords: Banks and Banking; Information Technology; Banking Industry

September 2018 (Revised January 2020)
Supplement

Apple Pay and Mobile Payments in Australia (B)

By: Feng Zhu, Susan Athey and David Lane

Supplements the (A) case. View Details

Keywords: Payment Methods; Mobile Payment; Apple; Banks and Banking; Cooperation; Problems and Challenges; Policy; Digital Platforms; Banking Industry; Australia

02 May 2023
News

Banking’s Regular Rescuer

Photo via LinkedIn Photo via LinkedIn With this week's takeover of First Republic, the New York Times took a look at how JPMorgan Chase, led by CEO Jamie Dimon (MBA 1982), has leveraged its role as the go-to bank when other View Details

August 2011 (Revised August 2011)
Supplement

What Happened at Citigroup? (B)

By: Clayton Rose and Aldo Sesia

The (B) case provides information on actions taken by Citigroup management in 2009-2010 in the aftermath of the financial crisis and massive government intervention to save the bank. It is a supplement to the (A) case. View Details

Keywords: Financial Crisis; Banks and Banking; Banking Industry; Banking Industry