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  • 18 Apr 2011
  • Research & Ideas

It’s Not Nagging: Why Persistent, Redundant Communication Works

redundant communication, coupled with an escalating sense of urgency, is integral to communicating because it gets the job done. New research shows that getting employees to listen up and deliver isn't so different. “Those without power... View Details
Keywords: by Kim Girard
  • 02 Aug 2007
  • What Do You Think?

How Will Millennials Manage?

otherwise known as "millennials," those born beginning in the late 1970s. Here's what they tell me: They are generally bright, cheery, seemingly well-adjusted, and cooperative. They'll pull an "all-nighter" for a good reason, but they won't let that... View Details
Keywords: by Jim Heskett
  • Web

Building Iconic Brands and Brighter Futures: Interview with Glossier CEO, Kyle Leahy - Recruiting

about approaching career growth like a hop from one lily pad to the next. “One of the things that has unlocked my career has been this lily pad approach and not being so focused on one title or one... View Details
  • 18 Oct 2022
  • Research & Ideas

When Bias Creeps into AI, Managers Can Stop It by Asking the Right Questions

quickly, “Oh, if I do the split here, I have mostly people of color” or “here, I have mostly white people.” In those cases, the algorithms ignores that information; it doesn't want to learn things that will... View Details
Keywords: by Rachel Layne
  • March 2021
  • Article

Experimenting During the Shift to Virtual Team Work: Learnings from How Teams Adapted Their Activities During the COVID-19 Pandemic

By: Ashley V. Whillans, Leslie Perlow and Aurora Turek
Past research has focused on understanding the characteristics of work that are fully virtual or fully collocated. The present study seeks to expand our understanding of team work by studying knowledge workers' experiences as they were suddenly forced to transition to... View Details
Keywords: Team Work; Activities; Virtual Work; Digital Technologies; Groups and Teams; Health Pandemics; Internet and the Web; Adaptation
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  • 01 Mar 2024
  • News

Counter Intelligence

When Pano Christou (AMP 195, 2018) was hired at Pret A Manger in 2000, the idea that he would one day run the entire company could not have been further from his mind. At the chain’s Carnaby Street shop, in London’s Soho district, the 22-year-old had enough work just... View Details
Keywords: Amy Crawford
  • 30 Nov 2007
  • What Do You Think?

What Is Management’s Role in Innovation?

"a theoretical sweet spot where scale fosters innovation, beyond which the complexity starts to stifle it?" A third executive will raise questions concerning the impact of the Internet on the... View Details
Keywords: by Jim Heskett
  • December 2020 (Revised December 2021)
  • Case

Komatsu and Smart Construction

By: Rajiv Lal, David J. Collis and Akiko Saito
Komatsu, Japan's leading construction equipment manufacturer, is considering investing in a digital platform "Smart Construction" that will digitise the entire work process on a construction site, allowing for substantial reductions in cost and time while improving... View Details
Keywords: Platform; Digital Business; Construction; Business Model; Strategy; Technology Adoption; Internet and the Web; Digital Platforms; Construction Industry; Japan
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  • 01 Mar 2023
  • What Do You Think?

How Much Does 'Deep Purpose' Matter to the Bottom Line?

(iStockphoto/PeopleImages) An organization’s mission is widely recognized as its reason for being. Enlightened leaders have long known and believed that the heart of an organization’s culture is described not just by “how we do View Details
Keywords: by James Heskett
  • 2016
  • Chapter

User-Generated Content and Social Media

By: Michael Luca
This paper documents what economists have learned about user-generated content (UGC) and social media. A growing body of evidence suggests that UGC on platforms ranging from Yelp to Facebook has a large causal impact on economic and social outcomes ranging from... View Details
Keywords: User-generated Content; Crowdsourcing; Design Economics; Internet and the Web; Marketing; Economics; Media; Social Media
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  • 27 Mar 2017
  • Blog Post

Should Entrepreneurs Get an MBA?

who had gone through this startup thing before, the Rock Center for Entrepreneurship put me in touch with entrepreneurs at every stage of growing a company: from seed ventures to those that have grown to $1... View Details
  • 25 Mar 2015
  • HBS Case

Tate’s Digital Makeover Transforms the Traditional Museum

Twitter' but when asked why or to what end, often there isn't a lot of strategic thinking behind their decision to be in social media." As apps, blogs, and social media have transformed the Internet in... View Details
Keywords: by Michael Blanding; Education
  • 11 May 2016
  • Research & Ideas

Fix This! Why is it so Painful to Buy a New Car?

incentive to add more transparency on things like invoice markups and service costs? Myriad consumer websites help car buyers overcome that asymmetry with information on what dealers pay for cars, vehicle quality stats, and maintenance... View Details
Keywords: by Sean Silverthorne; Auto
  • 03 Dec 2014
  • What Do You Think?

Can the Brilliant Jerk Be Managed Effectively?

"make sure he is upsetting things for the wrong reason rather than for the right reason." Joseph Seiler recalled that in growing companies where he worked, "I came across a few of these Type 4... View Details
Keywords: by James Heskett
  • 14 Apr 2022
  • Op-Ed

Let’s Move Forward from COVID—Without Forgetting What We’ve Learned

quickly allows employees to assess their options and find new opportunities within the industry, pivoting to another sector or starting an entrepreneurial venture to find more meaningful work. Two things companies should be doing now:... View Details
Keywords: by Hise O. Gibson and MaShon Wilson
  • 25 Apr 2007
  • Research & Ideas

Feeling Stuck? Getting Past Impasse

challenge is going to be and I can't get motivated about it." Q: Are there particular experiences that lead to an impasse? A: No. Our lives are unique. We all experience impasse, and we will experience impasse many times in our lives. Why? One View Details
Keywords: by Martha Lagace
  • 28 Mar 2016
  • Research & Ideas

What's a Boss Worth?

them look better. But how much of an effect does a good or bad boss have on workers, really? Harvard Business School Assistant Professor Christopher Stanton sets out to ask that question in The Value of... View Details
Keywords: by Michael Blanding; Service
  • August 2021 (Revised March 2022)
  • Case

Camera IQ and the Metaverse: Building Augmented Reality Brand Experiences

By: Jill Avery and Rayan Nahas
Camera IQ, a camera marketing software company that empowered brands to create and launch augmented reality experiences (AREs) across social platforms, had just raised an additional $5 million to fund further product development and expand its marketing and sales... View Details
Keywords: Brand Management; Virtual Reality; Augmented Reality; B2B; Technology Platform; Marketing; Marketing Communications; Marketing Strategy; Brands and Branding; Digital Marketing; Internet and the Web; Growth Management; Customer Relationship Management; Customer Value and Value Chain; Social Media; E-commerce; Applications and Software; Digital Platforms; Advertising Industry; United States
Related
  • Profile

Eduardo Avalos

would run through the grape fields, ride the tractors, and eat strawberries from the fields in which they were grown. Having grown up in a city, I developed a fond love for the countryside, for the beauty of farming communities, and for... View Details
  • 04 Feb 2002
  • Research & Ideas

How To Do Business in Islamic Countries

Interest is prohibited. "This is the probably the thing that is most often identified with Islamic finance. Back in the time of the prophet Mohammed, some of the most... View Details
Keywords: by Martha Lagace