employee management - Publications - Faculty & Research

03 Feb 2016
Research & Ideas

The State of Customer Service Leadership

Our observations of great service leaders reveal a greater emphasis on those skills demanded for intense personal interaction, engagement with employees at all levels of large people-intensive organizations, the ability to work with the... View Details

Keywords: by Jim Aisner; Retail

01 Dec 2010
News

Faculty Research Online

systems. The question is, how can managers encourage employees to take the next step and ensure their constructive use? Assistant Professor Michael Toffel and colleagues present new research in a working... View Details

25 Aug 2014
News

Wendell P. Weeks, MBA 1987

Corning 2007 Named Chairman, Corning 2007 Corning markets Gorilla Glass 2013 Fast Company names Corning one of World’s 50 Most Innovative Companies Chairman and CEO, Corning Incorporated As CEO of Corning Incorporated, Wendell Weeks View Details

Keywords: Susan Young

12 Jan 2009
Research & Ideas

The Value of a ‘Portable’ Career

job. Q: From the point of view of companies that want to attract and retain stars, how can they manage the complexities you have highlighted of portability versus company-specific skills? What could they do to make certain positions less... View Details

Keywords: by Martha Lagace; Sports

May 1982 (Revised June 1982)
Case

Air Traffic Controllers

By: Michael Beer

On August 3, 1981 President Ronald Reagan terminated 12,000 air traffic controllers, members of the Professional Air Traffic Controllers Organization, for violating their no-strike oath. Provides background on the human resources policies and practices of the Federal... View Details

Keywords: Resignation and Termination; Labor and Management Relations; Government and Politics; Labor Unions; Negotiation; Employees; Air Transportation Industry; United States

Citation

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Having grown up in and around the banking business, Shipley was experienced in both effective and ineffective management styles, especially when it came to handling mergers. Consequently, when Shipley assumed leadership of Chemical, he... View Details

Keywords: Finance

Otto Haas

Along with chemist Otto Rohm, Haas founded one of the world’s largest specialty chemical producers. Under his leadership, Rohm and Haas discovered two major products that have had a significant impact on business and society – Plexiglas and chemical paint binders (used... View Details

Keywords: Chemicals & Industrial

01 Jun 1997
News

New Releases

managerial formula. His book is designed to help managers understand that distinction and show them how to adapt and respond accordingly. The Service Profit Chain by James L. Heskett, W. Earl Sasser, Jr., and Leonard A. Schlesinger (Free... View Details

August 29, 2017
Article

How to Successfully Work Across Countries, Languages, and Cultures

By: Tsedal Neeley

According to a recent McKinsey Global Institute report, the number of people in the global labor force will reach 3.5 billion by 2030. Among the enormous changes this will demand are new skills, attitudes, and behaviors. A five-year study of the global workforce at... View Details

Keywords: Global Range; Globalized Firms and Management; Employees; Competency and Skills; Success

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16 Jul 2024
Op-Ed

Corporate Boards Are Failing in Their No. 1 Duty

with Azure, acquiring LinkedIn in social media and Activision/Blizzard in gaming, and investing in OpenAI to gain control of ChatGPT. Equally important, he transformed the Microsoft culture from an arrogant bureaucracy into an empowered organization focused on growth... View Details

Keywords: by Bill George

02 Aug 2021
Blog Post

Uncovering the Virtual Advantage at Humana

wealth of resources for leaders to keep remote employees engaged. With this training engrained within the company, Humana managers were ready to bring interns in smoothly and integrate them as members of the... View Details

Keywords: Health Care; Health-Related Services

Student-Profile

Dafna Bearson

wanted to dive into the black box of the firm to ask about management practices, the governance of the business, workplace culture, and more so that I can learn how the collection and intersection of these factors affect work and business... View Details

13 Apr 2020
Research & Ideas

Small Businesses Are Worse Off Than We Thought

“suggesting that many businesses expect this to extend well beyond their current cash.” Survey respondents indicated that demand shocks and employee health concerns have been more disruptive than the supply chain problems that are more... View Details

Keywords: by Kristen Senz; Financial Services

28 May 2012
Research & Ideas

A Pragmatic Alternative for Creating a Corporate Social Responsibility Strategy

companies do CSR in fits and starts” The problem? They lack a cohesive CSR strategy, says Rangan, who recently cowrote the working paper Why Every Company Needs a CSR Strategy and How to Build It with HBS research associate Lisa A. Chase and Sohel Karim (HBS DBA '88),... View Details

Keywords: by Dina Gerdeman

30 Apr 2021
News

Revealing the Rules

conventional rules for success aren’t enough. There is another set of expectations that determine who gets ahead and who doesn’t. Top performers follow these patterns without realizing it—and managers expect them from View Details

01 Dec 2005
News

A Renter’s Market

employees are smart and motivated, the vast majority of problems for a manager like me will disappear. I’ve learned that if someone’s not working out, it’s best to cut your losses early. Prolonging a... View Details

Keywords: Garry Emmons; Real Estate

25 Oct 2017
Research & Ideas

Will Machine Learning Make You a Better Manager?

increasingly using ML to manage many aspects of their business operations. “There’s been an explosion,” Teodorescu says. “It’s becoming less of a field in itself and more and more of a tool for people in other fields to use.” In a new... View Details

Keywords: by Michael Blanding; Information Technology

Web

Introduction - The Worker - The Human Factor – Baker Library | Bloomberg Center, Historical Collections

Affirming the role of the employee, then, became part of a growing trend in management as a way to inspire collaboration and reduce alienation experienced in the repetitive nature of standardized working conditions. Elton Mayo, professor... View Details

01 Mar 2023
News

Happy Monday

Illustration by Fabio Consoli Illustration by Fabio Consoli The co-CEOs noticed it right away: Early in the pandemic, staffers at the online children’s clothing company Primary.com were struggling when they logged back into Zoom on Mondays. People were not recharging... View Details

Keywords: Jen McFarland Flint; Apparel Manufacturing; Manufacturing

25 Feb 2020
News

Action Plan: Just Breathe

Health Organization. Whil currently works with nearly 250 companies (including HBS) in 100 countries to offer short, daily online training sessions that give employees the tools they need to manage their... View Details

Keywords: April White

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