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Show Results For
- All HBS Web
(4,637)
- People (13)
- News (1,427)
- Research (2,672)
- Events (8)
- Multimedia (6)
- Faculty Publications (1,696)
- October 22, 2015
- Article
The Mayo Clinic Model for Running a Value-Improvement Program
By: Robert S. Kaplan, Derek A. Haas, Richard A. Helmers, March Rucci and Meredith Brady
Applying time-driven activity-based costing (TDABC) in health care cannot be delegated to the finance function. The most successful implementations have had strong executive support, exceptional clinical leaders, and dedicated, multi-disciplinary project teams. The... View Details
Keywords: Service Delivery; Activity Based Costing and Management; Health Care and Treatment; Health Industry
Kaplan, Robert S., Derek A. Haas, Richard A. Helmers, March Rucci, and Meredith Brady. "The Mayo Clinic Model for Running a Value-Improvement Program." Harvard Business Review (website) (October 22, 2015). (A collaboration of the editors of Harvard Business Review and the New England Journal of Medicine.)
- September–October 2013
- Article
The Role of Organizational Scope and Governance in Strengthening Private Monitoring
By: Lamar Pierce and Michael W. Toffel
Governments and other organizations often outsource activities to achieve cost savings from market competition. Yet such benefits are often accompanied by poor quality resulting from moral hazard, which can be particularly onerous when outsourcing the monitoring and... View Details
Keywords: Crime and Corruption; Decision Choices and Conditions; Corporate Accountability; Governance Compliance; Policy; Management Practices and Processes; Demand and Consumers; Market Design; Market Entry and Exit; Market Transactions; Service Delivery; Service Operations; Business Processes; Organizational Structure; Performance Effectiveness; Performance Expectations; Practice; Transportation; Transportation Industry; Service Industry; United States; New York (state, US)
Pierce, Lamar, and Michael W. Toffel. "The Role of Organizational Scope and Governance in Strengthening Private Monitoring." Organization Science 24, no. 5 (September–October 2013): 1558–1584. (Winner of the NBS Research Impact on Practice Award from the Academy of Management (AOM) and Network for Business Sustainability (NBS))
- 03 Apr 2019
- News
Finding Common Ground
from opioids), Shumway also cites domestic abuse and criminal records that prevent reintegration into society as primary factors that contribute to homelessness. “A disproportionate number of the homeless are also veterans with mental health challenges related to their... View Details
Keywords: Deborah Blagg
- 01 Dec 2004
- News
HBS to Release 2004 Annual Report
Thanks to diligent fiscal management and growth from income-producing activities, Harvard Business School finished fiscal year 2004 last June in a strong financial position. Total revenues of $309 million reflected a 5.1 percent increase over the previous year, while... View Details
- 24 Apr 2014
- News
For African farmers looking to escape poverty, honey brings sweet success
To date, HCA has helped more than 9,000 small-scale beekeepers (nearly half are female), and is aiming to impact one million people by 2020. The social enterprise is now embarking on a massive investment with equity partners and scaling... View Details
- 22 Jan 2019
- First Look
New Research and Ideas, January 22, 2019
institutions? The answer, the authors argue, is yes. The key lies in market-creating innovations: products and services that speak to unmet local needs, create local jobs, and scale up quickly. Examples... View Details
Keywords: Dina Gerdeman
- 01 Dec 2009
- News
Robert Goodwin
services than we can take on. Organizationally, we’ve taken this from concept to reality in just about two years’ time. We need about $250,000 to meet our annual budget, but if someone gave us $5 million tomorrow we could easily View Details
- October 2002 (Revised December 2003)
- Case
eShip-4U
By: Roy D. Shapiro and Timothy M. Laseter
eShip is a small Israeli start-up with a potentially exciting new concept for the residential package-delivery value chain--the Automatic Delivery Machine (ADM). Much like today's ubiquitous ATMs, ADMs would allow consumers to have parcels delivered to a nearby ADM... View Details
Keywords: Business Startups; Business Model; Service Operations; Logistics; Corporate Strategy; Information Technology; Competitive Strategy; Value Creation; Saving; Innovation and Invention; Service Industry; Service Industry; Service Industry; Israel; United States
Shapiro, Roy D., and Timothy M. Laseter. "eShip-4U." Harvard Business School Case 603-076, October 2002. (Revised December 2003.)
- 12 Oct 1999
- Research & Ideas
Rapid Response: Inside the Retailing Revolution
years of extensive study, including a comprehensive database compiled under the aegis of the Harvard Center for Textile and Apparel Research (HCTAR). The keys to success in an age of product proliferation, the authors found, are no longer economies of View Details
- 17 Aug 2015
- Research & Ideas
Who is Boss in the Sharing Economy?
promoting themselves with custom-based profiles and setting their own fees, in direct contrast to the traditional consultancy model of companies like McKinsey & Co. that trade on the power of their corporate brand. A key question for View Details
- 19 Feb 2019
- First Look
New Research and Ideas, February 19, 2019
was not clear that the business was profitable. Rapid scale had come at a cost. In June 2016, BlackBuck had $5 million in the bank and two months of runway. BlackBuck’s focus had been on raising capital and hiring View Details
Keywords: Sean Silverthorne
- 09 Mar 2003
- Research & Ideas
Education, Technology, and Business: What’s the Catch?
identifies opportunities in the education sector, and was recently also CEO of Chancellor Beacon Academies, Inc., a Miami-based company that develops and operates independent and charter schools. The fourth panelist, Nereyda Salinas,... View Details
- 01 Sep 2020
- News
Giving Amazon the Boot
founder and editor-in-chief of the online magazine The Business of Fashion, understands the pull of Amazon’s wildly popular Prime subscription service and the fact that it’s the go-to site for most products. “If someone has a very high... View Details
- 01 Mar 2012
- News
Going Up
structure will house living quarters and classrooms for HBS Executive Education programs. Pictured are (left to right) Tata Sons VP Venkat Venkataramanan, HBS chief of operations Andy O’Brien, Tata, and Tata Sons deputy chairman Cyrus... View Details
- 01 Dec 2001
- News
Faculty News
Nancy F. Koehn, a member of the Entrepreneurial and Service Management unit and an authority on business history, has been named a full professor. Honored in 1998 by the HBS Student Association for her classroom excellence, Koehn... View Details
- 31 Jan 2025
- News
New York, Boston Alumni Volunteer to Boost Small Businesses
When the HBS Club of New York (HBSCNY) launched its Small Business Partnership Initiative (SBPI) in 2020, its goal was to simply help small businesses survive the COVID pandemic with guidance from a small group of volunteer alumni advisors. Now, nearly five years on,... View Details
Keywords: Margie Kelley
- 23 Feb 2015
- News
Preserving a Musical Tradition; Inspiring Future Generations
self-described amateur musician, who endured seven years of playing scales during childhood piano lessons, it was important that the curriculum be fun and engaging to the students. For guidance, de Menil has turned to the Suzuki method,... View Details
- December 2007 (Revised January 2008)
- Case
Transforming Arizona's Health Care System: Developing and Implementing the Health-e Connection Roadmap
By: Lynda M. Applegate, Ajay Vinze, T.S. Raghu and Minu Ipe
Addresses the issues of leadership and change management in the process of transforming an industry through an innovative public-private partnership approach to policy making. In 2005, the Governor of Arizona issued an Executive Order to create a roadmap for the state... View Details
Keywords: Change Management; Transformation; Private Sector; Public Sector; Health Care and Treatment; Service Delivery; Partners and Partnerships; Information Technology; Service Industry; Service Industry
Applegate, Lynda M., Ajay Vinze, T.S. Raghu, and Minu Ipe. "Transforming Arizona's Health Care System: Developing and Implementing the Health-e Connection Roadmap." Harvard Business School Case 808-072, December 2007. (Revised January 2008.)
- 01 Sep 2008
- News
Where Are They Now?
multinational corporations, including Sears Roebuck, Wal-Mart, Bank of America, and American Express. He has also served on the board of Youth Services International, which provides care and developmental View Details
- 08 Dec 2015
- First Look
December 8, 2015
create value by introducing visual transparency between consumers and producers. Although operational transparency has been shown to improve consumer perceptions of service value, existing theory posits that... View Details
Keywords: Sean Silverthorne