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  • All HBS Web  (4,500)
    • People  (6)
    • News  (1,046)
    • Research  (2,585)
    • Events  (11)
    • Multimedia  (19)
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  • 21 Apr 2008
  • Research & Ideas

The New Math of Customer Relationships

organizations with whom we've had no previous contact that get in touch with us to check up on the latest thinking that they say has influenced their management over the past decade or so. Finally, the service profit chain turns up in annual reports such as that of... View Details
Keywords: by Sean Silverthorne
  • 09 Apr 2008
  • Research & Ideas

The Matchmaker of the Modern Economy

unwavering belief in human potential. After the war, the stage was set for an explosion of innovation, and Doriot was in a perfect position to light the fuse. As a professor of a leading business school and a director of dozens of... View Details
Keywords: by Spencer E. Ante
  • 20 Feb 2001
  • Research & Ideas

What’s Next for Japan

himself and coauthors Hirotaka Takeuchi and Mariko Sakakibara in their new book, Can Japan Compete?, before leading a discussion on approaches to Japan's economic recovery. The conversation sparked considerable debate around his own... View Details
Keywords: by Hilah Geer
  • 08 May 2012
  • First Look

First Look: May 8

since both types of acquirer (and the target) can access misvalued debt markets. However, moral hazard and insurance effect differences between types of buyers interact with potential debt misvaluation debt, leading to a dominance of... View Details
Keywords: Carmen Nobel
  • 24 Feb 2009
  • First Look

First Look: February 24, 2009

for Implementing Planned Organizational Change Authors:Julie Battilana, M.J. Gilmartin, A.-C., Pache, M. Sengul, and J. Alexander Periodical:Leadership Quarterly (forthcoming) Abstract This paper bridges the leadership and organizational... View Details
Keywords: Martha Lagace
  • 13 Jul 2022
  • Book

Reimagining the Economy: What Would It Take to Put People First?

access to ethical housecleaning services that are worker centered and environmentally friendly. By letting them decide when they will work, how they will be compensated, and even how to adjust safely to a global pandemic, this power has View Details
Keywords: by Avery Forman
  • 28 Oct 2008
  • First Look

First Look: October 28, 2008

platform-based products (applications) and users of such products. We show that the unique equilibrium under platform compatibility leads to higher profits than the symmetric equilibrium under incompatibility. Notwithstanding,... View Details
Keywords: Martha Lagace
  • 22 Jul 2002
  • Research & Ideas

How Business Strategy Tamed the “Invisible Hand”

individual entrepreneurs and organizations. But, in the age of M-form corporations, managing "implies responsibility for attempting to shape the economic environment, for planning, initiating, and carrying through changes in that... View Details
Keywords: by Pankaj Ghemawat
  • 06 Mar 2018
  • First Look

First Look at Research and Ideas, March 6, 2018

provide insights into why and how investors use reported environmental, social, and governance (ESG) information. Relevance to investment performance is the most frequent motivation for use of ESG data followed by client demand and product strategy, bringing View Details
Keywords: Sean Silverthorne
  • 31 Jul 2012
  • First Look

First Look: July 31

perfect substitutes for equity finance, payout taxes may therefore have an effect on the investment of firms. High taxes will favor investment by firms that can finance internally. Using an international panel with many changes in payout... View Details
Keywords: Carmen Nobel
  • 29 Jul 2014
  • First Look

First Look: July 29

chefs. The restaurant was also leading the new Nordic food movement, a movement focused on rediscovering Nordic cuisine and ingredients, which had helped increase the popularity of Danish cuisine. Since 2013 Noma had a new investor, the... View Details
Keywords: Sean Silverthorne
  • 07 Feb 2005
  • Research & Ideas

How “Career Imprinting” Shapes Leaders

imprint, such as a strong corporate culture, should help individuals better evaluate future employers and recognize the ways in which that first career experience may shape not simply the skills they acquire, but also their assumptions about how to View Details
Keywords: by Mallory Stark
  • 29 Jul 2008
  • First Look

First Look: July 29, 2008

  Working PapersTraveling Agents: Political Change and Bureaucratic Turnover in India Authors:Lakshmi Iyer and Anandi Mani Abstract We develop a framework to examine how politicians with short-term electoral pressures control bureaucrats... View Details
Keywords: Martha Lagace
  • 26 May 2003
  • Research & Ideas

What Your Competition is Telling You

in general apparel, but we may be able to identify a couple of categories—high-quality jewelry and high-end kids' apparel—that we can lock up," says Anthony W. Deering, chairman of the board and CEO of The Rouse Company, of Columbia, Md., a View Details
Keywords: by David Stauffer
  • 13 Nov 2007
  • Research & Ideas

Six Steps for Reinvigorating America

prosperity, with exuberance about the promise of new technology. In the subsequent years, the place of America in the world has changed dramatically. The dot-com boom was followed by a recession, and only recently has the technology... View Details
Keywords: by Sean Silverthorne
  • 05 Dec 2017
  • Research & Ideas

What We've Learned from 101 Entrepreneurs in Emerging Markets

countries? Khanna: Geoff and I, with Cheng Gao and Tiona Zuzul, wrote a piece on reputation as being central to how these iconic leaders have built country-reshaping enterprises. It’s a fun piece, now published in a leading academic... View Details
Keywords: by Sean Silverthorne
  • 21 Feb 2017
  • First Look

First Look at New Research: February 21

external entities. Firms pursuing these approaches change how they conduct business and interact with their environments. This paper considers these three strategies together highlighting similarities and differences between platform,... View Details
Keywords: Carmen Nobel
  • 16 Dec 2008
  • First Look

First Look: December 16, 2008

growing user base. Cyworld was founded in 1999, and in 2003 it was acquired by SK Telecom, a leading mobile service provider in Korea. By 2007, Cyworld had 21 million users and $95 million revenue—$65 million from paid items (music,... View Details
Keywords: Sean Silverthorne
  • 14 Aug 2012
  • First Look

First Look: August 14

Southeast Asia and study the opportunities and challenges presented by the changing global market dynamics. Purchase this case:http://hbr.org/search/212026-PDF-ENG Keurig and Green Mountain Coffee Roasters Paul W. Marshall, Thomas R.... View Details
Keywords: Sean Silverthorne
  • 30 May 2005
  • Research & Ideas

Germany’s Pioneering Corporate Managers

system in Germany is more cumbersome than the U.S. system. Germans are more formal in their interpersonal behavior inside corporations than Americans, which often leads to an appearance of stuffiness or stiffness. The use of titles or... View Details
Keywords: by Sean Silverthorne
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