Customer Focus and Relationships - Publications - Faculty & Research

Profile

Joe Khoury

case method focus and international reach. I always wanted to start or join a company where I could make a difference in the world and HBS was just the ideal place to achieve... View Details

Keywords: Entrepreneurship; Consulting; Investment Banking

17 Jun 2008
First Look

First Look: June 17, 2008

the determinants of entrepreneurial activity in 37 developed and developing nations. We focus both on individual characteristics and on countries' regulatory differences. We... View Details

Keywords: Martha Lagace

19 Feb 2025
Blog Post

Meet the HBS African American Student Union Leadership

relationships across the African diaspora. Throughout the first year, members are supported with workshops, panels, and social events held weekly or biweekly. These activities View Details

20 Nov 2000
Research & Ideas

Moving from Supply Chains to Supply Networks

successful firms. Some firms have completely changed the competitive dynamics of their industries because of the kind of competitive advantage they've been able to gain in the supply chain. Wal-Mart, of course, is the obvious one. The impact of their ability to get... View Details

Keywords: by Staff

15 Oct 2001
Research & Ideas

Rethinking E-Leadership

Companies should "always try new things," he emphasizes. "But we have learned to focus on and apply this innovation to our current customers." Updated advice: Make sure that a sizable... View Details

Keywords: by Melissa Raffoni

28 Jun 2016
First Look

June 28, 2016

businesses. The strategy literature uses real option theory to explain the transition to scale, but does not consider the complex relationships between corporate ventures and their parent organizations. By... View Details

Keywords: Sean Silverthorne

11 Feb 2008
Research & Ideas

Does Democracy Need a Marketing Manager?

desperate tactics such as negative advertising to tear down their opponents rather than promoting their own virtues. Citizens can be forgiven for being cynical. However, what's needed in politics is not less marketing but better marketing. The two major parties should... View Details

Keywords: by Sean Silverthorne

12 Oct 1999
Research & Ideas

Confronting the Challenges that Face Bricks-and-Mortar Stores

can print out customized shopping lists complete with recipes, coupons, and suggestions for replenishment purchases. Retailers can tailor their services in any number of ways using the available... View Details

Keywords: by Raymond Burke; Retail

16 Jul 2024
Op-Ed

Corporate Boards Are Failing in Their No. 1 Duty

and store managers who had the freedom to source materials unique to their marketplace. In his zeal to increase short-term earnings, Nardelli got rid of the customer advisers View Details

Keywords: by Bill George

06 Aug 2020
Research & Ideas

Who Will Give You the Best Professional Guidance?

most entrepreneurs and leaders dealing with the stress of scaling their companies and balancing life’s demands. Therapists are medical professionals with extensive training who View Details

Keywords: by Julia B. Austin

24 Oct 2005
Research & Ideas

Building an IT Governance Committee

School.How do you set up an IT governance committee? A company that decides it needs board-level IT oversight must do three things: Select the appropriate members and the chairman, determine the group's View Details

Keywords: by Richard Nolan & Warren McFarlan

27 Sep 2006
Research & Ideas

Report From Egypt: Studying Global Influences

group of managers heading every function but also spoke with a cross-section of employees (with translators) and even several customers and partners. Since one of the... View Details

Keywords: by Sean Silverthorne

11 Apr 2000
Research & Ideas

Financial Services 24/7

customers to take their business elsewhere. With new Internet-only banks and brokerages popping up regularly, established firms must find innovative ways to hold onto their customers. "Traditionally,... View Details

Keywords: by Susan Young

02 Feb 2016
First Look

February 2, 2016

that accounting research would benefit from a greater focus on the study of causal mechanisms (or causal pathways), increased emphasis on structural modeling of the phenomena of interest, and more in-depth... View Details

Keywords: Sean Silverthorne

06 Sep 2016
First Look

September 6, 2016

Dillon, and David S. Duncan Abstract—Firms have never known more about their customers, but their innovation processes remain hit-or-miss. Why? According to Christensen and his coauthors, product developers... View Details

Keywords: Carmen Nobel

16 Sep 2015
Op-Ed

The Real Duty of the Board of Directors

of other stakeholders if they are in the best interest of the corporation. In our paper, we aim to broaden the understanding of directors’ fiduciary duty and to provide directors with a new concept to narrow View Details

Keywords: by Robert G. Eccles & Tim Youmans

19 Jan 2021
In Practice

Leadership Advice for Biden: Restore a Sense of Calm

attention and energies on maximizing profit and financial value. This exclusive focus on profit and shareholder value maximization has led to... View Details

Keywords: by Dina Gerdeman

05 Jul 2004
Research & Ideas

Radical Change, Entrepreneurial Opportunity

tightly coupled relationships with customers to engage in trials of different product concepts, producers and users can jointly learn about and... View Details

Keywords: by Michael J. Roberts; Technology

16 Apr 2012
Research & Ideas

The Inner Workings of Corporate Headquarters

Physicists tell us entropy is the natural state of the world, and that law seems especially true in today's multidivisional company. "When you create organizational subunits of any form, they'll have a tendency to View Details

Keywords: by Michael Blanding

17 Feb 2003
Research & Ideas

Building Communities as Well as Companies

Morgan Roberts at a recent conference. But what are the nuts-and-bolts details of starting and sustaining a minority-owned business in today's tough economy? Panelists at the 2003 H. Naylor Fitzhugh Conference emphasized the well known... View Details

Keywords: by Julia Hanna

Publications