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Show Results For
- All HBS Web
(4,382)
- People (13)
- News (1,153)
- Research (2,495)
- Events (22)
- Multimedia (44)
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Topics - HBS Working Knowledge
(19) Annual Reports (2) Annuities (1) Arts (2) Asset Management (3) Asset Pricing (4) Assets (11) Attitudes (18) Auctions (4) Balanced Scorecard (11) Banks and Banking (30)... View Details
- December 1997 (Revised October 1999)
- Case
Citibank: Performance Evaluation
By: Robert L. Simons and Antonio Davila
Citibank has introduced a new, comprehensive performance-scorecard system. A regional president struggles with a tough decision: how to evaluate an outstanding branch manager who has scored poorly on an important customer satisfaction measure. This case provides a... View Details
Keywords: Performance Evaluation; Balanced Scorecard; Business Strategy; Customer Satisfaction; Performance Expectations; Decisions; Motivation and Incentives; Quality; Banking Industry
Simons, Robert L., and Antonio Davila. "Citibank: Performance Evaluation." Harvard Business School Case 198-048, December 1997. (Revised October 1999.)
- 13 Dec 2022
- Research & Ideas
The Color of Private Equity: Quantifying the Bias Black Investors Face
that fund young businesses are owned by Black or Hispanic founders and partners, traditionally the most likely source of capital for minority business ventures, says Josh Lerner, the Jacob H. Schiff Professor of Investment View Details
- 01 Mar 2024
- News
In Harmony
Kim at Seoul’s government-built Hoehyeon “Citizens’ Apartments.” Opened in 1970, it stands as a reminder of a Korea from a very different era. Like so many South Koreans of a certain age, Michael ByungJu Kim (MBA 1990) lives in a country where the past lingers,... View Details
- 13 Mar 2023
- Research & Ideas
What Would It Take to Unlock Microfinance's Full Potential?
and we’ve just deployed the first few dozen of each of them. The first is a graduation loan. For many borrowers, it’s hard to get a formal bank loan that’s more than $1,200 but less than $10,000, so we’ve... View Details
- 08 Mar 2017
- Blog Post
Education Sector Opportunities at HBS
and FirstLine Schools. Alyssa graduated from UVA in 2011 where she majored in Political Philosophy, Policy and Law (PPL) and Spanish. Chelsea View Details
- 22 Apr 2002
- Research & Ideas
Does Spirituality Drive Success?
metric; you never have enough.But only you can define fulfillment. We as individuals are the only judges.— Ricardo Levy,Catalytica Energy Systems For Robert Glassman, his spirituality at work is expressed as a commitment to social justice. As co-founder View Details
Benson P. Shapiro
Benson P. Shapiro is a well-known authority on marketing strategy and sales management with particular interests in pricing, product line planning, and marketing organization. He is also the Malcolm P. McNair Professor of Marketing Emeritus at the Harvard Business... View Details
- 12 Dec 2005
- Research & Ideas
Using the Law to Strategic Advantage
aspects of law and the value of compliance. Let me provide an example. Two banks failed to meet the Comptroller of Currency Community Reinvestment Act requirements for lending a certain amount of money to... View Details
- Web
Executive Education - Global
outcomes through a clearly articulated and structured process." Darshan Chandaria Director and Group CEO Chandaria, Kenya "For me, the big takeaway revolved around the technique View Details
- 14 Jul 2014
- Research & Ideas
Pay Attention To Your ‘Extreme Consumers’
researching ways that a Vietnamese bank could encourage customers to save more went to the mall on a weekday to interview "unbanked" consumers—those without bank accounts at all. "They would cash their... View Details
Keywords: by Michael Blanding
- 17 Sep 2012
- Research & Ideas
Blue Skies, Distractions Arise: How Weather Affects Productivity
Autumn has sprung, and the cold, dreary days of winter are around the corner. But take heart, wistful sun lovers. It turns out that lousy weather is actually good for business operations. A new research paper reports that a decrease in... View Details
Keywords: by Carmen Nobel
John A. Deighton
John Deighton is The Harold M. Brierley Professor of Business Administration Emeritus at Harvard Business School. He is an authority on consumer behavior and marketing, with a focus on digital and direct marketing. He teaches in the area of Big Data in Marketing,... View Details
- 18 Oct 2022
- Research & Ideas
When Bias Creeps into AI, Managers Can Stop It by Asking the Right Questions
algorithms add great levels of precision thanks to the scale of the data. For example, algorithms help companies, hospitals, and banks predict what individuals will do, and... View Details
Keywords: by Rachel Layne
- 09 Apr 2018
- Sharpening Your Skills
The Dark Side of Performance Bonuses
iPhoto Companies continually test ways to incent employees to perform more effectively, often turning to worker-motivation tools such as bonuses, “up or out” employee ranking tournaments, and employee of the month rewards. Behavioral... View Details
Keywords: by Sean Silverthorne
- 01 Oct 2001
- Research & Ideas
How To Make Restructuring Work for Your Company
considered, including issuing tracking stock, doing a leveraged buyout, or repurchasing shares, would not have solved this underlying business problem. Chase Manhattan Bank and Chemical View Details
Keywords: by Stuart C. Gilson
- 01 Aug 2001
- News
Richard B. Fisher (MBA '62)
investment banking institution had a staff of 110 and annual revenues of about $8 million. Today, the firm has more than 64,000 employees in offices stretching from New York to Beijing. Revenues last year... View Details
- 17 Aug 2009
- Research & Ideas
Quantifying the Economic Impact of the Internet
President.” All of these activities either are subsidized by advertisers, or take the place of traditional advertising, information search, and purchasing and banking... View Details
- October 2022
- Case
Sustainable Finance at Itau BBA
By: George Serafeim, Maria Loumioti and Benjamin Maletta
As of August 2022, the Itau BBA had structured dozens of sustainability linked bonds, which made future interest payments a function of the borrower meeting a target for a sustainability metric, and had solidified its reputation as a pioneer of sustainable finance in... View Details
Keywords: Sustainable Finance; Corporate Social Responsibility; Environmental Sustainability; Growth Strategy; Debt Contracting; Performance Metrics; Risk Assessment; ESG (Environmental, Social, Governance) Performance; Financial Instruments; Risk Management; Debt Securities; Measurement and Metrics; Banking Industry; Pulp and Paper Industry; Latin America
Serafeim, George, Maria Loumioti, and Benjamin Maletta. "Sustainable Finance at Itau BBA." Harvard Business School Case 123-036, October 2022.
D. Quinn Mills
Daniel Quinn Mills provides thought leadership in several fields including leadership, strategy, venture capital, finance, economics and geopolitics. He has been a director of publicly-listed firms and is currently a director of several closely-held private... View Details