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  • 10 Jan 2005
  • Research & Ideas

The Knowledge Coach

organization viable. As they put it, "Deep smarts are the engine of your organization. You cannot progress without them, and you will manage more effectively if you understand what they are, how they are built and cultivated, and the... View Details
Keywords: by Dorothy Leonard & Walter Swap
  • 01 Sep 2004
  • News

Salter New Head of External Relations

In his new role as senior associate dean for External Relations, Professor Malcolm S. (“Mal”) Salter is ready and eager to shift his focus from the classroom to the global community of 65,000 HBS alumni. “The alumni community is an... View Details
Keywords: Colleges, Universities, and Professional Schools; Educational Services
  • 01 Oct 2001
  • News

Carl M. Plochman III: A Savory Success

explains the reflective, soft-spoken Plochman, "represents the importance of renewal and change while honoring the past." This perspective is integral to how he manages the nearly 150-year-old family business, purchased in 1883 by his... View Details
Keywords: Hanna, Julia; Food Manufacturing; Manufacturing
  • Web

Influencing Practice | Social Enterprise | Harvard Business School

Education Courses Driving Nonprofit Performance and Innovation (DNPI) Strategic Perspectives in Nonprofit Management (SPNM) Public Education Leadership Project (PELP) Summer Institute PELP Accelerating Board Capacity (ABC) Institute... View Details
  • Web

Leading Race Work in Business Schools - Race, Gender & Equity

a focus on leadership, identity, and organizational culture change. Tony Mayo Tony Mayo is the Thomas S. Murphy Senior Lecturer of Business Administration and C. Roland Christensen Distinguished Management... View Details
  • Web

Sara Marcus Archives | Social Enterprise

social enterprise related student clubs at HBS. In... When Soup Improves Livelihoods: My Summer at a Social Enterprise Sara Marcus 25 Jul 2018 Ten months ago I arrived at HBS hoping to answer a question: How can I use business management... View Details
  • 16 May 2011
  • Research & Ideas

What Loyalty? High-End Customers are First to Flee

customers who are more valuable over time. "One prescription from all of this is that managers should avoid service complacency—or the tendency to rely on preexisting service advantages—and invest more in proactively increasing... View Details
Keywords: by Julia Hanna
  • November 2000 (Revised April 2001)
  • Case

CMR Enterprises

By: Das Narayandas and Mary N. Caravella
Sam Marcus recently purchased a small cabinet-making company, and is looking for dramatic growth. The company competes in commercial and residential construction markets; shortly after the acquisition, the company gains a large new residential customer. The case traces... View Details
Keywords: Acquisition; Customer Relationship Management; Entrepreneurship; Leadership; Marketing Strategy; Performance Evaluation; Relationships; Segmentation; Construction Industry
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  • Web

Professor Julie Boatright Wilson, Harvard Kennedy School Archives | Social Enterprise

16 Mar 2017 Performance Measurement for Effective Management of Nonprofit Organizations (PMNO) is an executiv... INITIATIVES focus on societal challenges that are too complex for any one discipline or... View Details
  • Web

Sustainable Investing - Course Catalog

HBS Course Catalog Sustainable Investing Course Number 1495 Senior Lecturer Vikram Gandhi Professor Shawn Cole Spring; Q4; 1.5 credits Paper/project The course won the 2021 Teaching Recognition Award for Excellence in Sustainable Finance Education from the Financial... View Details
  • 01 Mar 2003
  • News

Rating Better

associate professor Joshua Coval, and Lubos Pastor of the University of Chicago’s business school, conclude that a manager’s ability can best be detected by comparing his or her portfolio with those of other fund managers with stellar... View Details
Keywords: Randolph Cohen; Lubos Pastor; Funds, Trusts, and Other Financial Vehicles; Finance
  • 15 May 2020
  • Research & Ideas

Find Your Pragmatic Path through Radical Uncertainty

the future. Process planning and scenario planning make more sense than fixed projections because they focus on answerable questions. What is required to remain solvent per month? What startup costs will be required to return to “normal?”... View Details
Keywords: by Howard Stevenson, Eugene B. Kogan, and Shirley Spence
  • April 2025 (Revised May 2025)
  • Case

Adobe: GenAI Opportunity or Threat?

By: Sunil Gupta, Rajiv Lal and Allison Ciechanover
In December 2022, Adobe CEO Shantanu Narayen faced a pivotal strategic decision due to the rapid rise of generative AI image models from OpenAI, Midjourney, and StabilityAI. Adobe, a leader in digital media and marketing software with a 40-year legacy of innovation and... View Details
Keywords: Customer Relationship Management; Ethics; AI and Machine Learning; Trust; Business Strategy; Technology Industry; San Jose
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  • 13 Aug 2024
  • Research & Ideas

Why Companies Shouldn't Delay Software Updates—Even After CrowdStrike's Flaw

intense focus on software security updates, after a massive tech meltdown in July impacted millions of Microsoft Windows devices used by organizations worldwide, including airlines, hospitals, emergency call centers, and banks. The cause... View Details
Keywords: by Jay Fitzgerald; Technology; Information Technology; Computer; Web Services
  • 01 Mar 2013
  • News

Opening the Door

technologies on the health-care industry. A highly rated teacher, she is also an acclaimed public speaker, board member, and policy adviser whose expertise on health-care management has influenced private- and public-sector... View Details
Keywords: Deborah Blagg; Management; Management; Management; Management; Management
  • October 1995
  • Teaching Note

Procter & Gamble: Improving Consumer Value Through Process Design TN

By: F. Warren McFarlan
Teaching Note for (9-195-126). View Details
Keywords: Customer Value and Value Chain; Customer Focus and Relationships; Distribution Channels; Information Technology; Value Creation; Logistics; Management Practices and Processes; Consumer Products Industry
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  • 01 Dec 2009
  • News

Broad Range of Interests Among Nine New Faculty

entrepreneurial management and strategy. Anette Mikes came to HBS in 2007 as a postdoctoral fellow after earning her Ph.D. from the London School of Economics. She’s now an assistant professor in the Accounting & View Details
Keywords: Margie Kelley
  • 01 Sep 2020
  • News

In My Humble Opinion: Screen Tested

made Harden’s CEO appointment official in 2018; now, as then, the Australian native is leading Hello Sunshine’s efforts to focus on strong, female-focused narratives across film, television, unscripted, and animation divisions, in... View Details
Keywords: Julia Hanna; women in business; COVID-19; film; media; television; Arts, Entertainment

    Michael C. Ruettgers

    Ruettgers was responsible for EMC’s focus on storage systems vs. memory boards – a move that enabled EMC to corner the storage network market and become one of the fastest growing companies in the United States. Ruettgers initiated a... View Details
    Keywords: Computers & Electronics
    • Web

    Transforming Health Care Delivery - Course Catalog

    managing cost, the challenge of improving value depends critically on shifting the focus of delivery systems from health care to health. Prioritizing health requires delivery systems to address issues... View Details