Publications

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01 Dec 2017
News

The Robots Are Coming to Save Your Job

Sawyer is one of two bots that Rethink Robotics has developed for the small-business market. (courtesy of Rethink Robotics) You can tell Rethink Robotics’ products by their faces: A small, white digital screen with two expressive eyes. They have names, too: Baxter is... View Details

Keywords: Dan Morrell

03 Sep 2020
Op-Ed

Why American Health Care Needs Its Own SEC

excellent model. The business community should embrace this model to help solve its long-standing, unresolved issues with health care costs, quality, and access. A version of this commentary was first published by Bloomberg and adapted... View Details

Keywords: by Regina E. Herzlinger; Health

13 Aug 2024
Blog Post

Leading With Curiosity: Mayowa Kuyoro (MBA 2015)

Things Fall Apart and talked about being rigid versus having a set of tools that can enable you to adapt to change,” she recalled. “The reason why that has stuck with me is that the pace of innovation and the pace of change has been so... View Details

Keywords: All Industries

27 Nov 2017
Blog Post

Joining a Start-up: 10 Lessons Along the Way

cynic in me. I'm part of the fifth generation in my family to work in the diamond industry, and while it's an exciting industry, it is also one of the slowest to adapt and innovate. Working on a way to bring it into the 21st century is... View Details

Keywords: Entrepreneurship; Consumer Products / Retail

07 Aug 2017
Blog Post

A Summer Internship with the City of Boston

two-clicks, the City might create apps and alerts that let you, say, get that pot-hole filled, pay a parking meter, or move your car on street-cleaning days before it gets towed. Just like Google builds sites that are colorful, easily navigable, and instantly View Details

July 2005 (Revised January 2011)
Case

Understanding Customer Profitability at Charles Schwab

By: Francisco de Asis Martinez-Jerez

Charles Schwab is transforming into a customer-centric organization. Central to this cultural and organizational change is the utilization of customer profitability at different decision-making levels. Examines several technical aspects of the ABC cost system, as well... View Details

Keywords: Organizational Change and Adaptation; Motivation and Incentives; Customer Relationship Management; Customer Value and Value Chain; Activity Based Costing and Management; Decision Making; Organizational Culture; Profit; Performance Evaluation; Budgets and Budgeting

Keywords: Information Technology; Organizational Change and Adaptation; Organizational Design; Management Analysis, Tools, and Techniques; Organizational Culture; Mobile and Wireless Technology; Performance Productivity; Problems and Challenges; Management Practices and Processes; Business Divisions; Information Management; Information Technology Industry; Telecommunications Industry; United States

February 1991 (Revised February 1992)
Case

Appex Corp.

By: Nitin Nohria

1990 Business Week named Appex Corp. the fastest growing high-technology company in the United States. Appex provided management information systems and intercarrier network services to cellular telephone companies. During its rapid growth, the company went through... View Details

06 Jun 2017
First Look

First Look at New Research and Ideas: June 6, 2017

evolved and adapted in order to meet new business challenges. This ability—to rapidly update, improve, remove, replace, and reimagine the software applications that underpin a firm’s competitive position—is at the heart of what has been... View Details

Keywords: Sean Silverthorne

04 Mar 2014
First Look

First Look: March 4

adapt over time. Publisher's link: http://hbr.org/2014/03/choosing-the-right-customer/ar/1 August 2013 Harvard Business Review Incorporating Field Data into Archival Research By: Soltes, Eugene F. Abstract—Companies that win in... View Details

Keywords: Sean Silverthorne

09 Jan 2006
Research & Ideas

What Really Drives Your Strategy?

strategic resource allocation systems. Consultants began to help companies see that they had to make fairly radical choices at the top, but to do so they needed a very different kind of planning from the bottom. Operating managers often constrain strategy View Details

Keywords: by Martha Lagace

November 2018
Case

Yatooq: Longing for Arabic Coffee

By: Mark Roberge, Gamze Yucaoglu and Samer Al-Rachedy

As one of the few female entrepreneurs in Saudi Arabia, Lateefa Alwaalan had been trying to produce the perfect cup of Arabic coffee for over a decade. In 2007, she began testing various coffee blends, which she later branded Yatooq, the Arabic word for “craving” or... View Details

April 2009
Case

Invest Early: Early Childhood Development in a Rural Community

By: Stacey M. Childress and Geoff Eckman Marietta

Invest Early was an early childhood development partnership in rural northern Minnesota between 14 different organizations, which worked together through an advisory board, governing board, and leadership team in order to deliver coordinated early childhood services to... View Details

Keywords: Early Childhood Education; Rural Scope; Management Teams; Managerial Roles; Organizational Change and Adaptation; Business and Community Relations; Partners and Partnerships; Social and Collaborative Networks

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March 1990 (Revised June 1993)
Case

Analog Devices, Inc.: The Half-Life System

By: Robert S. Kaplan

The company has committed to major improvements in quality, cost, and on-time delivery performance. Despite strong senior management support, however, the actual rate of improvement was disappointing until a new measurement philosophy was introduced. The new approach... View Details

Keywords: Quality; Performance Improvement; Earnings Management; Financial Reporting; Organizational Change and Adaptation; Performance Productivity; Business or Company Management; Cost Management; Measurement and Metrics; Management Teams; Semiconductor Industry

February 2024 (Revised April 2024)
Supplement

Can Cities Beat the Heat? (B8): Minneaoplis-St. Paul Climate Action Snapshot

By: Rosabeth Moss Kanter, Praveen Kumar and Jacob A. Small

Climate snapshots provide a summary of climate actions that occurred between 2018 and 2024, highlighting major green initiatives, innovations, carbon mitigation strategy, and action across multiple levels of government and the private sector. Snapshots also provide an... View Details

Keywords: Mitigation Policies; Carbon Footprint; Climate Finance; Mobility; Adaptation; Renewable Energy; Climate Change; Problems and Challenges; Sustainable Cities; City; Innovation Strategy; Investment; United States; Minneapolis; St. Paul

February 2024
Supplement

Can Cities Beat the Heat? (B12): San Antonio Climate Action Snapshot

By: Rosabeth Moss Kanter, Natania Elias and Jacob A. Small

Climate snapshots provide a summary of climate actions that occurred between 2018 and 2024, highlighting major green initiatives, innovations, carbon mitigation strategy, and action across multiple levels of government and the private sector. Snapshots also provide an... View Details

Keywords: Mitigation Policies; Carbon Footprint; Climate Finance; Mobility; Adaptation; Renewable Energy; Climate Change; Problems and Challenges; Sustainable Cities; City; Innovation Strategy; Investment; United States; Texas