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Show Results For
- All HBS Web
(4,570)
- People (31)
- News (1,901)
- Research (2,296)
- Events (1)
- Multimedia (5)
- Faculty Publications (1,512)
- May 2016 (Revised January 2018)
- Case
Improving Repurchase Rates at zulily
By: Thales Teixeira and Sarah McAra
In February 2015, zulily cofounder and CEO Darrell Cavens faced a major challenge in his business, a Seattle-based daily deals site that catered to moms. The more he spent to acquire new customers, the less he retained them in the form of repeat purchases. This was an... View Details
Keywords: Zulily; Repurchase; E-commerce; Online Shopping; Fashion; Customer Relationship Management; Internet and the Web; Digital Marketing; Customer Satisfaction; Fashion Industry; Retail Industry; Seattle
Teixeira, Thales, and Sarah McAra. "Improving Repurchase Rates at zulily." Harvard Business School Case 516-083, May 2016. (Revised January 2018.)
- 01 Jun 2004
- News
Life Lessons
the loss of my father taught me perseverance, independence, and hard work,” he observes. “It prepared me for later challenges.” After a charismatic West Point recruiter visited his high school, Sundy applied for and received an appointment to the View Details
- 01 Sep 2015
- First Look
First Look -- September 1, 2015
well state agencies deliver services for the poor. The findings call attention to the informal, everyday practices that generate state capacity. Download working paper:... View Details
Keywords: Sean Silverthorne
- May 2007 (Revised September 2007)
- Case
Cleveland Clinic
By: Frances X. Frei, Amy C. Edmondson, Christine van Keuren and Eliot Sherman
Cleveland Clinic is consistently ranked among the nation's most eminent hospitals, and for decades has been a leader in pioneering cardiac care. This case evaluates the methods, processes, and personnel that the hospital has cultivated over the years in order to... View Details
Keywords: Health Care and Treatment; Medical Specialties; Innovation and Invention; Service Delivery; Expansion; Health Industry; Cleveland
Frei, Frances X., Amy C. Edmondson, Christine van Keuren, and Eliot Sherman. "Cleveland Clinic." Harvard Business School Case 607-143, May 2007. (Revised September 2007.)
- 30 Apr 2012
- Research & Ideas
India’s Ambitious National Identification Program
markets. Delivering on the ultimate goal, reaching and successfully identifying each and every Indian resident, is a daunting prospect. "This project is hugely audacious and has never been achieved anywhere before," says Khanna. "There is nothing in the... View Details
Keywords: by Dina Gerdeman
- 01 Jun 2011
- News
Alumni Books
women to share what they notice, to the benefit of the bottom line. C-Scape: Conquer the Forces Changing Business Today by Larry Kramer (MBA ’74) (HarperBusiness) The business landscape used to be easier to chart. The routes connecting customers, companies, products,... View Details
- 01 Dec 2013
- News
Your Own Medicine
may not prove to be tolerable, and it may or may not prove to be efficacious," says Tracy. "But even if it doesn't, I feel that what we've done has bushwhacked a path." For Williams, he sees the potential for impact writ large. He offers numbers: About 5 million kids... View Details
- 01 Oct 2000
- News
Class of 1975 Endows Chair in Entrepreneurship
of the Entrepreneurial and Service Management Unit and Chris Darwall, executive director of the HBS California Research Center, have led the tremendous growth of entrepreneurial studies and activities at the... View Details
Keywords: Nancy O. Perry
- June 2015 (Revised November 2016)
- Supplement
HealthCare.gov: The Crash and the Fix (B)
By: Leonard A. Schlesinger and Paras D. Bhayani
A review of the process utilized by the Obama administration to create the Health Care.gov exchange and the problems that resulted from the implementation effort. This case provides the follow on strategy and processes utilized to get the site up and running after the... View Details
Keywords: Organizational Change; Implementing Strategy; Implementation; Government Innovation; Health Care Industry; Health Care Reform; Service Delivery; Internet and the Web; Health; Government and Politics; Information Technology Industry; Public Administration Industry; Health Industry; United States
Schlesinger, Leonard A., and Paras D. Bhayani. "HealthCare.gov: The Crash and the Fix (B)." Harvard Business School Supplement 315-130, June 2015. (Revised November 2016.)
- 29 Mar 2016
- First Look
March 29, 2016
institution’s patient portal. Conclusions. As healthcare costs continue to rise in the United States and around the world, a value-based approach with explicit, transparently reported patient outcomes will... View Details
Keywords: Sean Silverthorne
- 01 Dec 2002
- News
What You Know Depends on Where You Go
existing emerging market firms like Jollibee, a Filipino fast-food chain that has entered the United States successfully in California. “This is the point of international trade and globalization — that it... View Details
- 13 Jun 2017
- News
Finding Common Ground
company seem bigger than it actually was. He was almost discovered when a Japanese customer arrived in the United States and insisted they meet and go to dinner. Two years shy of legal drinking age, Crespin... View Details
Keywords: Ralph Ranalli
- 01 Jun 2002
- News
New Fellowship Program Encourages Young MBAs to Work for Nonprofits
Doing good or doing well. Usually, new HBS graduates have to pick one or the other. But now, both possibilities — bundled together and available after graduation — are a viable option for MBAs seeking jobs in the nonprofit and public sectors. Last February, HBS... View Details
- 08 Jul 2015
- What Do You Think?
Do Americans Work Too Much and Think About Work Too Little?
Streeters, although comparable productivity measurements among financial service firms are hard to come up with. Good work design doesn't rely on overtime. In fact, it is just the reverse. Best places to work often provide paid time for... View Details
- 18 Oct 2016
- Op-Ed
Why Business Should Invest in Community Health
Children in the United States today are at risk to live shorter lives than their parents. This sobering assessment is one reason big box retailer Target is investing $40 million this year to improve the... View Details
- 01 Jun 2004
- News
Who, Me?
personality, careers, and sex, and includes a “social network” component comprised of dating and “friend-finding” services based on personality tests that link like-minded people. Users are charged for the dating View Details
- 01 Mar 2018
- News
Case Study: On the Record
in revenue—as much as 18 percent of all physical music sales. Consumers covet vinyl as a piece of tangible art in a digital age, but for the indie bands selling those records, it’s not about nostalgia, says Caren Kelleher (MBA 2010). “For... View Details
Keywords: April White
- 29 Jun 2015
- HBS Case
Consumer-centered Health Care Depends on Accessible Medical Records
deliver this extra-added value service." Electronic Health Records Promoted In 2014, health care spending in the United States exceeded $3 trillion and was expected to reach $4.5 trillion by 2020. To... View Details
- 01 Sep 2011
- News
Charged Up
Image by Digital Art/Corbis Related Links Listen to a podcast of Professors Rawi Abdelal, Forest Reinhardt, and Richard Vietor discussing the future of energy The catch-all “green” category covers a range of industries, from wind and... View Details
- 10 Jul 2018
- First Look
New Research and Ideas, July 10, 2018
products or services look beyond their self-interest and work to collectively build the institutional infrastructure, they—and society as a whole—are more likely to prosper. Publisher's link:... View Details
Keywords: Dina Gerdeman