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Show Results For
- All HBS Web
(3,836)
- People (4)
- News (724)
- Research (2,489)
- Events (22)
- Multimedia (40)
- Faculty Publications (1,550)
- 17 Oct 2011
- Research & Ideas
How ‘Hybrid’ Nonprofits Can Stay on Mission
with the model is that hybrid organizations run the risk of suffering from so-called mission drift—meaning that they stray from their original goals—usually by focusing on profits to the detriment of the social good, but sometimes vice... View Details
Keywords: by Carmen Nobel
- 11 Oct 2010
- Research & Ideas
It Pays to Hire Women in Countries That Won’t
co-wrote with Lynn Pyun of MIT and B.Y. Cheon of Hanshin University and the Korea Labor Institute. Focusing on South Korea, the team interviewed scores of multinational and local executives to find out whether a firm could raise its View Details
Keywords: by Carmen Nobel
- 01 Feb 2002
- News
New Porter Prize Awarded in Japan
honors and highlights companies that have maintained superior profitability by implementing unique strategies based on innovation in products, processes, and management techniques. Matsui Securities was chosen for its ability to define... View Details
Keywords: awards
- 01 Jun 2010
- News
Alumni Books
designing a new model and developing it into a profitable and thriving enterprise. The Loudest Duck: Moving Beyond Diversity while Embracing Differences to Achieve Success at Work by Laura Liswood (MBA ’76) (Wiley) This book takes its... View Details
- Alumni WDYDWYD
Mary Falvey
up." I became the first woman to manage a profit center at Citibank and then the first woman to serve on the executive committee and board of directors of a Wall Street firm. I stepped in as CEO to lead my father’s company out of the... View Details
- 01 Mar 2004
- What Do You Think?
Are Customer Loyalty Initiatives Worth the Investment?
Summing Up This month's column presented two views of the importance of customer loyalty management, one challenging its feasibility and long-term impact (Michael Treacy, Double Digit Growth) and one concluding that it is one of the most important drivers of View Details
Keywords: by James Heskett
- 03 Feb 2016
- Research & Ideas
The State of Customer Service Leadership
service. And at the same time, they have been shown to register three times the profitability of S&P 500 firms in recent years. Aisner: That’s a perfect lead-in to the next question. In a 1994 Harvard Business Review article, you all... View Details
- Portrait Project
Wilson Kyi
would do anything for my parents. In high school, I noticed my mom’s health declining due to lack of exercise. I was determined to gift her a Wii Fit. I drove to twenty Best Buy stores to buy and resell the fitness game for a profit on... View Details
- Web
Elaine MacDonald Archives | Social Enterprise
Impact Measurement Inclusive Finance International Development K-12 Education Leadership Fellows Leadership in Challenging Times MBA Programs Microfinance Non Profit Management Nonprofit Supportive Services Public Sector Public-Private... View Details
- 01 Sep 2004
- News
Charles Stoddard (MBA 1969)
any other bank in Grand Rapids. It was a niche bank with only one office and no tellers; instead, it had client service officers who would call customers by their name. The other unique thing about Grand Bank was corporate tithing. Ten percent of our pretax View Details
Keywords: Finance
- September 1984
- Case
Henkel Corp.: International Sealants Brand SISTA (B)
By: Robert J. Dolan
Describes the outcome of implementation of the standardized plan described in Henkel (A). View Details
Keywords: Marketing Strategy; Globalization; Expansion; Profit; Conflict Management; Outcome or Result; Consumer Products Industry; Construction Industry; Europe; West Germany
Dolan, Robert J. "Henkel Corp.: International Sealants Brand SISTA (B)." Harvard Business School Case 585-100, September 1984.
- January 1997
- Background Note
Buy Low, Sell High: Creating and Extracting Customer Value by Enhancing Organizational Performance
Provides an integrated framework for creating customer value and managing the firm profitably. Focuses on the use of product/service line management and effective customer service to achieve customer satisfaction and high profitability. View Details
Keywords: Customer Value and Value Chain; Framework; Performance Efficiency; Sales; Business Strategy; Customer Satisfaction; Profit; Product Marketing; Business or Company Management
Shapiro, Benson P. "Buy Low, Sell High: Creating and Extracting Customer Value by Enhancing Organizational Performance." Harvard Business School Background Note 597-071, January 1997.
- 01 Jun 2000
- News
Books
Implementing Strategy. "There's the question of profit and growth versus control, for instance, or short-term results versus long-term capabilities. Managers today are involved in a very delicate balancing act." A proponent of the... View Details
- 22 Mar 2011
- First Look
First Look: March 22
contradictions, which in turn increases creativity. Download the paper: http://www.francescagino.com/uploads/4/7/4/7/4747506/mironspektor_gino_argote_obhdp_2011.pdf Working PapersThe Profits of Power: Commerce and Realpolitik in Eurasia... View Details
Keywords: Sean Silverthorne
- 01 Jun 2002
- News
In VMI Partnerships, the Devil is in the Data
scenario carries a caveat, though, according to research by HBS assistant professor Susan Kulp. Her work suggests that the profit gains of VMI depend on both the retailer's willingness to provide detailed demand information and the... View Details
Keywords: Laura Singleton (MBA 1988)
- 01 Mar 2004
- News
Protecting against the Erosion of Brand Value
and sell books.” What’s at work here is commoditization, a process that results in companies being unable to profitably differentiate their products and services. “The specter of commoditization sends chills down every executive’s spine —... View Details
- 10 Sep 2014
- Research & Ideas
Become a Value Creator
asked how he could pay back the favor. Cash put his arm around his colleague's shoulder and said, "You don't owe me anything, Brian. This is the way we do things here. Just pay it forward." “Shareholder value or profits are... View Details
Keywords: by Dina Gerdeman
- March 2009 (Revised September 2013)
- Case
Yelp
By: Mikolaj Jan Piskorski, David Chen and Aaron Smith
Yelp was a popular online destination for reviews of local establishments, written by volunteer Internet users and read by 60 million people per month. However, the company was far from profitable. The CEO needs to decide between two options to increase the revenue.... View Details
- January 2025
- Article
Overcoming Barriers to Employee Ownership: Insights from Small and Medium-Sized Businesses
By: John Guzek and Ashley Whillans
This research investigates the limited adoption of employee stock ownership plans (ESOPs) among small-to-medium sized businesses (SMBs) in the U.S. Through interviews with 30 SMB owners across various industries, we identify the key barriers to ESOP adoption as lack of... View Details
Keywords: Profit Sharing; Employee Ownership; Management Practices and Processes; Compensation and Benefits; Small Business; Adoption; Employees
Guzek, John, and Ashley Whillans. "Overcoming Barriers to Employee Ownership: Insights from Small and Medium-Sized Businesses." Compensation & Benefits Review 57, no. 1 (January 2025): 64–81.
H. Brewster Atwater, Jr.
Despite a worldwide recession, Atwater led General Mills through 10 consecutive years of market value growth. He re-focused General Mills on its core products and services, and in so doing, enabled the company to profitably expand on a... View Details
Keywords: Food & Tobacco