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  • 02 Apr 2001
  • What Do You Think?

Telecommuting: Dangerous to Health?

telecommuting can create the feeling of "losing touch," but when used judiciously, it can "lead to peace of mind." In addition to determining the role and timing of telecommuting, respondents provided advice for supervisors and telecommuters alike.... View Details
Keywords: by James Heskett
  • 02 Jan 2007
  • Research & Ideas

Most Popular Articles of 2006

What can we do to make performance reviews more productive and less distasteful? Should their objectives be scaled back to just one or two? Should they be disengaged from the determination of compensation and, if so, how? Are We Ready for... View Details
Keywords: by Sean Silverthorne
  • 04 Apr 2022
  • Research & Ideas

Tech Hubs: How Software Brought Talent and Prosperity to New Cities

They focused on utility patents, or new or improved useful products that grant the inventor exclusive commercial rights for up to 20 years. To qualify, patents needed to list at least one US inventor. What they found was a huge spike in... View Details
Keywords: by Rachel Layne
  • 24 Jul 2000
  • Research & Ideas

Global Brands: Connecting With Consumers Across Boundaries

significant advances in technology and productivity, was the pottery firm founded by Josiah Wedgwood in 1760—"the first example I can find," said Koehn, "of a company using a brand as a strategic tool to interest consumers... View Details
Keywords: by James E. Aisner
  • 20 Jun 2017
  • First Look

First Look at New Research and Ideas, June 20

leave for home by 5:30 p.m.? How did HUL develop a cheaper, better product to beat its competitor, Nirma? What do Taj Hotels, HDFC, HUL, L&T, and BPCL have in common? They are the win-win corporations! Based on over a decade of... View Details
Keywords: Sean Silverthorne
  • 10 Mar 2015
  • Research & Ideas

The Surprising Winners and Losers in the Retail Revolution

sell these products online, in the store, or both, and how? Take lighting as an example. Home Depot asked: How do we best help customers with their lighting needs? What knowledge, products, and services do they need and in what form? What... View Details
Keywords: by Sean Silverthorne; Retail
  • August 2016 (Revised August 2017)
  • Case

AnswerDash (Abridged)

By: Elie Ofek and Jeffrey D. Shulman
It is 2014 and AnswerDash, a startup backed by venture capital, has not seen the widespread adoption of their online self-service customer support solution that they were expecting based on early success in helping clients save and generate substantial amounts of... View Details
Keywords: Pricing; Economic Value Estimation; Price Metrics; Organizational Selling; Innovation Adoption; Business To Business; Marketing; Customer Lifetime Value; Venture Capital; Customer Relationship Management; Price; Marketing Strategy; Entrepreneurship; Technology Adoption; Business Startups; Sales; Innovation and Invention; Product Marketing; Financial Services Industry
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  • June 2016 (Revised August 2017)
  • Case

AnswerDash

By: Elie Ofek and Jeffrey D. Shulman
It is 2014, and AnswerDash, a startup backed by venture capital, has not seen the widespread adoption of their online self-service customer support solution that they were expecting based on early success in helping clients save and generate substantial amounts of... View Details
Keywords: Pricing; Economic Value Estimation; Price Metrics; Organizational Selling; Innovation Adoption; Business To Business; Marketing; Customer Lifetime Value; Venture Capital; Customer Relationship Management; Price; Marketing Strategy; Entrepreneurship; Technology Adoption; Business Startups; Sales; Innovation and Invention; Product Marketing; Financial Services Industry
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  • 23 Jun 2015
  • First Look

First Look: June 23, 2015

organizational units and corporations are likely to match the boundaries of underlying technological modules. (This correspondence is called "mirroring.") In this article, I explain the concept of modularity and describe how... View Details
Keywords: Sean Silverthorne
  • 05 Oct 2016
  • What Do You Think?

Can the US Economy Regain the Growth and Prosperity of the Past?

productivity requires a large middle class that can afford to consume what is being produced. Solve the economic inequality problem, and we will solve the slow growth problem as well as a lot of other societal problems.” Gamaliel Pascual... View Details
Keywords: by James Heskett
  • 04 Apr 2008
  • What Do You Think?

Who Owns Intellectual Property?

Summing Up Is intellectual property becoming community property? Is a new generation of users and consumers of intellectual property produced by new technologies bringing totally different assumptions and attitudes to bear on its... View Details
Keywords: by Jim Heskett
  • 01 Nov 1999
  • Research & Ideas

Companies, Cultures and the Transformation to the Transnational

concentrated in Japan); and all technology and new product development came from headquarters. The delegation of responsibility and authority was more constrained than at either Philips or General Electric,... View Details
Keywords: by Christopher A. Bartlett & Sumantra Ghoshal
  • 27 Aug 2008
  • Research & Ideas

Creating Leaders for Science-Based Businesses

effort. "To maintain a leadership position globally, the United States needs high value-added products and services to be the engine of its economy," says HBS professor emeritus Kent Bowen, organizer of the colloquium. "One... View Details
Keywords: by Garry Emmons; Biotechnology; Health
  • 05 Aug 2014
  • First Look

First Look: August 5

consequences of multiple identities in organizations and spark novel research questions in the organizational literature. Publisher's link: http://www.tandfonline.com/eprint/qFQy7bdBGz6scHxc8aVS/full   Working Papers Bridging Science and View Details
Keywords: Sean Silverthorne
  • 06 Dec 2010
  • Sharpening Your Skills

Sharpening Your Skills: Doing Business in Emerging Markets

area, where strategy is set, core product and process technology are maintained, and a critical mass of sophisticated production and service activities reside. Seeing economic... View Details
  • September 2008
  • Teaching Note

Chi Mei Optoelectronics (TN)

By: Willy C. Shih
Teaching Note for [608-123]. View Details
Keywords: Diversification; Information Technology; Market Entry and Exit; Standards; Industry Clusters; Supply Chain; Production; Experience and Expertise; Biotechnology Industry; Chemical Industry; Taiwan; Asia; Korean Peninsula; China
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  • 08 Jul 2008
  • First Look

First Look: July 8, 2008

digitization of information goods have changed the commercial landscape: Virtual shelf space is infinite, consumers can search through innumerable options, and the marginal cost of reproducing and distributing products is low. What does... View Details
Keywords: Martha Lagace
  • 24 Jun 2014
  • First Look

First Look: June 24

technology. Rather, technological changes will have to be pervasive and will require a whole range of different products and processes to come to market. Some of the View Details
Keywords: Sean Silverthorne
  • 20 Nov 2006
  • Research & Ideas

Open Source Science: A New Model for Innovation

innovation and product development strategies. His latest research analyzes how open source norms of transparency, permeable access, and collaboration might work with scientists. What he and his coauthors discovered:... View Details
Keywords: by Martha Lagace
  • 03 Oct 2006
  • First Look

First Look: October 3, 2006

http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=306090 Cathay Pacific Harvard Business School Case 307-009 This case explores the various aspects of information technology that can be outsourced. Cathay Pacific outsourced a... View Details
Keywords: Sean Silverthorne

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