stress - Publications - Faculty & Research

16 Jul 2012
Working Paper Summaries

Selection, Reallocation, and Spillover: Identifying the Sources of Gains from Multinational Production

Keywords: by Laura Alfaro & Maggie X. Chen

04 Jun 2020
Book

It’s Not About You: Why Leaders Need to Look Outward

information (or more often, misinformation) we’re putting out there about our own trustworthiness. What’s worse, stress tends to amplify the problem. Under pressure, we often double down on behaviors that undermine trust. For example, we... View Details

Keywords: by Kristen Senz

17 Jun 2011
HBS Case

KFC’s Explosive Growth in China

chicken, for example, included multiple vendors providing a handful of birds each. Food safety is a big concern for Chinese consumers, and it was Su's decision to build the supply chain from the ground to help ensure quality. "We work with our suppliers to build... View Details

Keywords: by Maggie Starvish; Food & Beverage

11 Jan 2022
Research & Ideas

Feeling Seen: What to Say When Your Employees Are Not OK

Maybe it goes without saying that the past two years have been stressful for employees. But new research suggests managers should say it anyway. That’s because verbally acknowledging someone else’s feelings, especially negative ones, can... View Details

Keywords: by Pamela Reynolds

23 Jul 2012
Research & Ideas

The Power of Conversational Leadership

of communication can support those goals." The authors note that establishing a culture of conversation won't always mean hitting each of the four "I's," but stress that these elements "tend to reinforce each other" to create a highly... View Details

Keywords: by Carmen Nobel

01 Apr 2013
Research & Ideas

First Minutes are Critical in New-Employee Orientation

group, others engaged in activities that stressed individuality (creating personalized nametags, for example), and some focused on the identity of the organization (such as creating a logo for the research lab). After the experiments,... View Details

Keywords: by Carmen Nobel; Web Services; Service; Telecommunications

03 Dec 2020
Research & Ideas

Cut Payroll Costs with Transparency, Fairness, and Compassion

making it about yourself. Communicate the message directly and stress that this is about a global situation rather than the person’s performance. She adds that while it is good to offer assistance to terminated employees, it is equally... View Details

Keywords: by Boris Groysberg and Sarah Abbott

01 Sep 2022
What Do You Think?

Is It Time to Consider Lifting Tariffs on Chinese Imports?

Katherine Lawrence added, “Chinese thought stresses harmony and manners and the greater good of the group. As managers, it is in our interest that this be the case.” There is a complex and extended set of relationships that determine the... View Details

Keywords: Re: James L. Heskett

30 Jun 2014
Lessons from the Classroom

The Role of Emotions in Effective Negotiations

"Rather than discussing topics in the rarified air of investment banking, an industry foreign to many of our students, we wanted to be as universal as possible." Not that it is a simple situation emotionally. Stressed out over... View Details

Keywords: by Michael Blanding; Entertainment & Recreation; Sports

24 May 2018
Research & Ideas

Distance Still Matters in Business, Despite the Internet

making a selection. Virtually everyone gains from the lower costs, but those gains are not experienced equally. The answer is subtle, and not simple or intuitive. The internet comparatively benefited areas that were already doing well. It is important to View Details

Keywords: by Sean Silverthorne; Transportation; Telecommunications; Shipping; Publishing; Technology

14 Jul 2020
Research & Ideas

Restarting Under Uncertainty: Managerial Experiences from Around the World

sample have worked hard to keep workers productive, motivated, engaged, and connected through concerted actions. To compensate for the stress caused by remote working, several companies introduced flexible schedules to allow balancing... View Details

Keywords: by Raffaella Sadun, Andrea Bertoni, Alexia Delfino, Giovanni Fassio, and Mariapaola Testa

25 Sep 2019
Research & Ideas

The Economic Cost of Physician Burnout

the dollar losses were related to physician turnover and reduced clinical hours. The research adds to previous work showing how physician stress generates negative clinical and organizational outcomes. No studies have previously been... View Details

Keywords: by Michael Blanding; Health

13 Dec 2021
Research & Ideas

The Unlikely Upside of Mergers: More Diverse Management Teams

Employees often feel stressed when their firms are bought by other companies, fearing they could face layoffs, demotions, or lousy working conditions. While it’s true that organizations tend to restructure their workforce following... View Details

Keywords: by Lane Lambert

31 May 2004
Research & Ideas

How Team Leaders Show Support–or Not

behavior: (1) monitoring the work effectively (giving timely feedback and reacting to problems in the work with understanding and help); (2) providing socioemotional support (showing support for a team member's actions or decisions; helping alleviate View Details

Keywords: by Martha Lagace

23 Aug 2021
Research & Ideas

Why White-Collar Crime Spiked in America After 9/11

by significant increases in wire fraud, opportunistic insider trading, and fraud within financial institutions,” Nguyen writes in her study. With enforcement comes deterrence Nguyen stresses that there is no evidence that Muslim... View Details

Keywords: by Jay Fitzgerald

06 Oct 2020
Sharpening Your Skills

18 Tips Managers Can Use to Lead Through COVID's Rising Waters

iterative manner. To learn more, read 7 Successful Battle Strategies to Beat COVID-19 Euvin Naidoo, Senior Lecturer of Business Administration. Tip: Protect the core business and pivot to new opportunities The COVID-19 outbreak has created a period of high View Details

Keywords: by Sean Silverthorne

11 Jun 2018
Research & Ideas

Why South Korea's Samsung Built the Only Outdoor Skating Rink in Texas

insisted the purchase “didn’t affect the outcome of the case.”) Cohen stresses that there is nothing illegal about spending money on advertising—or bulls or skating rinks, for that matter. “Firms are free to advertise how they want and in... View Details

Keywords: by Michael Blanding; Legal Services

05 May 2008
Research & Ideas

Connecting with Consumers Using Deep Metaphors

mind. One is Coca-Cola's "I'd like to teach the world to sing," which invokes the deep metaphor of connection and the ability of the brand to bring diverse people together. It also engaged the deep metaphor of social balance by View Details

Keywords: by Martha Lagace; Consumer Products

04 Oct 2022
What Do You Think?

Have Managers Underestimated the Need for Face-to-Face Contact?

experience working on supply chain challenges in China, doesn’t dispute China’s interest in regaining “their historical hegemony over SE Asia.” However, he stressed the need to recognize “we are in a hyper-connected, radically contingent... View Details

Keywords: by James Heskett

29 Jun 2016
Research & Ideas

The $1 Trillion Link Between Mental Health and Economic Productivity

improves productivity. So it’s a virtuous cycle.” Shortly after the WHO study was released, the BBC World News tapped Nava Ashraf to discuss the link between mental health and economic productivity. In the following video, Ashraf stresses... View Details