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Show Results For
- All HBS Web
(11,691)
- People (51)
- News (3,439)
- Research (6,536)
- Events (24)
- Multimedia (86)
- Faculty Publications (5,057)
- 1992
- Other Teaching and Training Material
Achieving Breakthrough Service Teleseminar
- April 2001
- Teaching Note
Weather Services Corporation TN
By: Jeffrey F. Rayport, Goutam Challagalla and William A. Sahlman
- August 1995
- Teaching Note
IBM After-Sales Service TN
Teaching Note for (9-693-001). View Details
Keywords: Computer Industry
- February 1988
- Case
General Electric: Customer Service
By: Frank V. Cespedes
Keywords: Customer Focus and Relationships
Cespedes, Frank V. "General Electric: Customer Service." Harvard Business School Case 588-059, February 1988.
- 01 Mar 2003
- News
Service with a Smile
data from 111 workers — college students who labored in service jobs — the pair measured job satisfaction and its relationship to whether workers were being asked to hide or exaggerate emotions. Their study, “A Longitudinal Analysis of... View Details
- Web
Help - Research Computing Services
research projects at a rate of $40/hour. Initial consultations, short inquiries, and research software acquisition for faculty and doctoral students are provided at no cost. What services does RCS provide? RCS divides its time between... View Details
- March 2003 (Revised April 2006)
- Background Note
Scale and Scope in Professional Service Firms
By: Ashish Nanda
This case discusses why economies (and diseconomies) of scale and scope exist in professional service firms (PSFs) and how they influence the amount and range of services that PSFs offer. It is distributed with a case that focuses on determining the optimal scale/scope... View Details
Nanda, Ashish. "Scale and Scope in Professional Service Firms." Harvard Business School Background Note 903-117, March 2003. (Revised April 2006.)
- Web
MBA Registrar Services | MBA
MBA Registrar Services MBA Registrar Services supports delivery of key elements in the MBA Program including curriculum coordination, support for cross-registration, academic records maintenance for current... View Details
- 01 Apr 1998
- News
Gardella Joins Alumni Career Services
Robert S. ("Bob") Gardella cheerfully admits that he found his position as assistant director of Alumni Career Services (ACS) in the most unlikely way: through an ad in the newspaper. Now his job is to help give HBS alumni the skills and... View Details
Keywords: Caroline Chauncey
- Web
Eligibility - Research Computing Services
Usage and Policies Eligibility 5ms Except where noted in our terms of service and policy documentation, an active appointment or enrollment with Harvard Business School, or sponsorship by someone with an active appointment, is required... View Details
- October 2022
- Case
Volt Lines: Leading a B2B Service Provider through a Crisis (A)
By: Navid Mojir and Gamze Yucaoglu
Volt Lines was a next-generation transportation service in Istanbul, Turkey. The company was trying to disrupt the traditional corporate transportation market by developing software that allowed it to offer subscription-based transportation. Under the subscription... View Details
Keywords: Business To Business Marketing; B2B Marketing; B2B Pricing; Subscription Model; Crisis Marketing; Startup; Service Management; Information Technology; Transportation; COVID-19 Pandemic; Disruptive Innovation; Digital Platforms; Business Model; Price; Crisis Management; Opportunities; Transportation Industry; Technology Industry; Turkey
Mojir, Navid, and Gamze Yucaoglu. "Volt Lines: Leading a B2B Service Provider through a Crisis (A)." Harvard Business School Case 523-037, October 2022.
- October 2004 (Revised February 2006)
- Case
Staffing in Professional Service Firms
By: Ashish Nanda
This case discusses the problem of balancing demand and supply of professionals over time using a fictional scenario. View Details
Nanda, Ashish, Kelley Elizabeth Morrell, and Lauren Prusiner. "Staffing in Professional Service Firms." Harvard Business School Case 905-026, October 2004. (Revised February 2006.)
- January 2004
- Teaching Note
Mellon Investor Services (TN)
By: Thomas J. DeLong and Jaan Margus Elias
Teaching Note to (9-402-036). View Details
- April 2002
- Teaching Note
Massachusetts Financial Services TN
By: Jason R. Barro and Brian J. Hall
Teaching Note for (9-902-132). View Details
- April 1985 (Revised September 1985)
- Case
Compass Computer Services (B)
Vitale, Michael R. "Compass Computer Services (B)." Harvard Business School Case 185-105, April 1985. (Revised September 1985.)
- October 1995 (Revised February 1997)
- Teaching Note
IDS Financial Services (condensed)
By: John A. Deighton
Teaching Note for (9-596-045). View Details
- July 1983
- Supplement
United Health Services (B)
Vitale, Michael R. "United Health Services (B)." Harvard Business School Supplement 184-013, July 1983.
- April 1993
- Supplement
Prodigy Services Company (C)
By: Lynn S. Paine
Describes the organizational aftermath. View Details
Keywords: Information Technology Industry
Paine, Lynn S. "Prodigy Services Company (C)." Harvard Business School Supplement 393-128, April 1993.
- April 2002 (Revised September 2003)
- Case
Stephen Brown at John Hancock Financial Services
By: Robin J. Ely
Describes a major organizational transformation process at John Hancock Financial Services in which CEO Stephen Brown takes a series of measured steps to turn the old-line mutual insurance company into a competitive, performance-oriented financial services firm. At the... View Details
Keywords: Change Management; Leadership; Organizational Change and Adaptation; Organizational Culture; Alignment; Competitive Strategy; Financial Services Industry
Ely, Robin J. "Stephen Brown at John Hancock Financial Services." Harvard Business School Case 402-048, April 2002. (Revised September 2003.)
- Web
Rclone - Research Computing Services
Software Tools Rclone 3ms About rclone Many people use a web browser to transfer files between local and cloud storage. In comparison, Rclone is a robust command-line utility for synchronizing and transferring files to and from cloud storage. The command-line... View Details