Publications

15 Jun 2015
HBS Conference

Consortium For Operational Excellence in Retailing (COER) 2015

17 Jun 2024
HBS Conference

Consortium For Operational Excellence in Retailing (COER) 2024

11 Nov 2020
News

Lessons on Leading Through Chaos from U.S. Special Operations

summer 1992
Article

Production and Operations Management's New 'Requisite Variety'

By: Robert H. Hayes

Keywords: Operations; Management

Find at Harvard

Web

Technology & Operations Management Curriculum - Faculty & Research

Technology & Operations Management Overview Faculty Curriculum Seminars & Conferences Awards & Honors Doctoral Students MBA Required Curriculum (FIRST YEAR) Technology and Operations Management (TOM) This... View Details

November 1976 (Revised January 1984)
Case

Norton Co.: Strategic Planning for Diversified Business Operations

By: Francis Aguilar

Describes an elaborate approach to strategic planning for diversified business operations. Includes the use of the BCG experience curve and growth share matrices and of PIMS profit-factor data. (Both sets of ideas are described in appendices to the case.) Also... View Details

Keywords: Growth and Development Strategy; Strategic Planning; Diversification; Operations; Business Growth and Maturation; Business or Company Management; Resource Allocation

June 2003
Case

Rise and Fall (?) of Palm Computing in Handheld Operating Systems,The

Describes the evolution of the handheld operating system market. Describes the rise to dominance of Palm's operating system and the significant challenge to that dominance posed by Microsoft's Windows CE. View Details

Keywords: Competition; Information Infrastructure; Applications and Software; Network Effects; Information Technology Industry; Computer Industry

November 1987 (Revised April 1990)
Teaching Note

Operations Strategy, Module Overview: Competing on Quality

By: David A. Garvin

January 1975 (Revised April 1983)
Supplement

First National City Bank Operating Group (A1)

By: Jay W. Lorsch

Supplements the (A) case. View Details

Keywords: Banking Industry

29 Jun 2013
News

Hospital operators and Obamacare: Prescription for change

22 Mar 2012
HBS Seminar

Anita Tucker, HBS (Technology and Operations Management)

09 Mar 2018

Technology & Operations Management: Climate Change Challenge

04 May 2011
News

Recipes from the COC (Chief Operating Cook)

A spicy chickpea dish © Kirti Poddar on Flickr When Dean Nitin Nohria sat down for an interview with us last September, we asked: "What do you like to do for fun?" His answer: "I love to cook. I'm vegetarian, and I cook Indian and Italian food. At home, I'm the chef.... View Details

Keywords: Bulletin; Colleges, Universities, and Professional Schools; Educational Services

08 May 2017
HBS Conference

Consortium For Operational Excellence in Retailing (COER) 2017

09 May 2011
HBS Conference

Consortium For Operational Excellence in Retailing (COER) 2011

21 Jun 2022
HBS Conference

Consortium For Operational Excellence in Retailing (COER) 2022

06 May 2019
HBS Conference

Consortium For Operational Excellence in Retailing (COER) 2019

Web

Technology & Operations Management Doctoral Students - Faculty & Research

Technology & Operations Management Overview Faculty Curriculum Seminars & Conferences Awards & Honors Doctoral Students Justine Boudou Bonnie Cao Matthew DosSantos DiSorbo Jeffrey Fossett Paul Hamilton Shirley Huang 'Leke Jegede Michael... View Details

November 2020 (Revised March 2021)
Case

Sercomm: Operating in China Amid COVID-19 and Beyond

By: Prithwiraj Choudhury, Gary P. Pisano and Bonnie Yining Cao

The COVID-19 pandemic had forced a production cut in the factory of Sercomm, one of the world’s major telecom equipment producers, in China. The case explores and highlights the challenges that Chief Executive Officer James Wang faced: How could Sercomm recover and... View Details

Keywords: Emerging Markets; Information Technology; Operations; Management; Health Pandemics; Strategy; Telecommunications Industry; Manufacturing Industry; China