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Show Results For

  • All HBS Web  (943)
    • People  (5)
    • News  (399)
    • Research  (330)
    • Multimedia  (6)
  • Faculty Publications  (47)
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  • 01 Dec 2015
  • Research & Ideas

What to Do When Your Organization Has Dueling Missions

$3.94 billion in sales from its more than 3,000 retail stores and its online auction site. Even so, Goodwill’s core mission is to provide job training and placement to people with disabilities, criminal... View Details
Keywords: by Carmen Nobel
  • 07 Oct 2015
  • What Do You Think?

What is the Best Immigration Model for the US?

column. Anne, for example, pointed out that the German system assigns a certain number of immigrant families to specific villages, has them take German lessons, and gives job assignments with benefits conditioned upon taking a View Details
Keywords: by James Heskett
  • 10 Feb 2003
  • Research & Ideas

Women at Work

caring partner is key to making things work. "But I've had to train my spouse," she joked. You have to manage your career for the long-term.—Kara Gruver, Bain Consulting Her advice? You can't be perfect and on top of everything... View Details
Keywords: by Wendy Guild
  • 12 Jul 2020
  • Research & Ideas

Solving COVID'S Mental Health Crisis

Prevention programs disrupted "The pandemic threatens to dismantle all the gains made in the US in the recent six-year fight against opioids and heroin,” says Jim Langford (HBS MBA 1984), Executive Director of the Georgia Prevention Project (GPP). "Grief and trauma,... View Details
Keywords: by Howard Stevenson and Shirley Spence; Health
  • 11 Nov 2002
  • Research & Ideas

Women Entrepreneurs Usher in the Next Generation

they will spend much of their lives playing "economic catch-up" before they can feel financially independent and secure, she told the audience. Team sports give girls early training in learning how to lose and learning how to... View Details
Keywords: by Martha Lagace
  • 14 Sep 2015
  • Research & Ideas

Rewriting the Rules of Service Competition

well. As a result, these organizations staff very carefully, hiring for attitude and then training for skills, whether the business is fast food or cutting-edge medical organizations such as the Mayo Clinic. These are not good places to... View Details
Keywords: by James Heskett, W. Earl Sasser & Leonard A. Schlesinger; Retail
  • 05 Jan 2010
  • First Look

First Look: January 5

Happold developed its first formal internal training programs under the name of "Archimedes Academy." The first two programs were (1) the Job Leader Program, targeted for senior engineers and... View Details
Keywords: Martha Lagace
  • 09 Jun 2014
  • Research & Ideas

The Manager in Red Sneakers

than those who dress conventionally. “You're saying, 'I'm so autonomous and successful that I can afford to dress in a nonconforming way'” Think Facebook CEO Mark Zuckerberg in his hoodie, or the late Apple CEO Steve Jobs in black... View Details
Keywords: by Dina Gerdeman; Consumer Products; Apparel & Accessories; Fashion
  • 16 May 2012
  • Research & Ideas

Can Decades of Military Overspending be Fixed?

strongly motivated to control and reduce costs. Yet the Army, the Navy, and, to a lesser extent, the Air Force provide limited industrial management training for military officers whom they assign to key managerial positions in major... View Details
Keywords: by J. Ronald Fox; Service
  • 24 Mar 2002
  • Research & Ideas

The Trick of Balancing Business and Government

trying to build institutions is like building sandcastles. There is no foundation," he said, citing the analogy of a bricklayer and an architect. "The ones appearing to do the job initially are bricklayers," he said.... View Details
Keywords: by Martha Lagace
  • 02 Sep 2014
  • Research & Ideas

Food Stamp Entrepreneurs: How Public Assistance Enables Business Bootstrapping

Gareth Olds grew up toeing the poverty line. For years his parents struggled to support three children in Anchorage, Alaska, where food costs run high. His stepfather held down a steady but low-paying job as a dental assistant, and his... View Details
Keywords: by Carmen Nobel; Health
  • 30 May 2007
  • Research & Ideas

Health Care Under a Research Microscope

death. Professor Alvin Roth has used his expertise in game theory, experimental economics, and market design to create a program that helps match kidney donors with potential recipients. His work also matches medical residents with jobs... View Details
Keywords: by Sean Silverthorne; Health; Biotechnology
  • 07 Feb 2005
  • What Do You Think?

If You Blink, Will You Miss?

process." Steve Carnevale puts it more graphically: "I think blink is very dangerous. Read the book Fooled by Randomness. The author does a good job of explaining that our brain is great at pattern recognition, but not suited to... View Details
Keywords: by James Heskett
  • 19 Sep 2012
  • Research & Ideas

Book Excerpt: “The Architecture of Innovation”

portfolio firms, attend board meetings, and provide strategic guidance, just like independent venture capitalists. In some respects, their job may be easier: typically, the corporation provides all the funds, sparing them from having to... View Details
Keywords: by Josh Lerner; Financial Services
  • 16 Oct 2012
  • First Look

First Look: October 16

at baseline (18%, 28%, and 33%, respectively, p0.05 for interaction between race or job type and intervention). Mean calories per beverage decreased similarly over the study period for all racial groups and View Details
Keywords: Sean Silverthorne
  • 02 Jul 2014
  • What Do You Think?

Are Today’s Business Heroes Challenging Our Ideas About Leadership?

interesting hypothesis in commenting that "We will always be able to identify examples of leaders that 'buck' the now orthodox definition of the balanced, emotionally intelligent, people-focused leader the likes of Gates and Jobs may... View Details
Keywords: by James Heskett
  • 05 Feb 2009
  • What Do You Think?

Why Can’t We Figure Out How to Select Leaders?

recruiting mistakes." Now Malcolm Gladwell (author of The Tipping Point, Blink, and Outliers) has come forth with the proposition that there may be some jobs for which it is impossible to hire with any confidence. As he puts it,... View Details
Keywords: by Jim Heskett
  • 25 May 2020
  • Research & Ideas

Has Occupational Licensing Outlived Its Usefulness?

some time in training before they can legally sell their services. These requirements are meant to screen out low quality providers. So fundamentally, occupational licensing exists to increase consumer trust in service providers, just... View Details
Keywords: by Martha Lagace; Service
  • 19 Jul 2010
  • Research & Ideas

How Mercadona Fixes Retail’s ’Last 10 Yards’ Problem

Imagine a retail chain that offers customers not only the lowest prices but also personalized customer service. Employees receive above-average wages and 20 times more training than the average American retailer. Sounds like a recipe for... View Details
Keywords: by Julia Hanna; Retail; Food & Beverage
  • 03 May 2021
  • What Do You Think?

Where Does CEO Activism Go From Here?

“Ensuring social cohesion in democracy is part of a CEO’s job of managing the strategic environment.” "When they identify with their corporations, do CEOs assume that they are representing them?" One question these events raise for us is... View Details
Keywords: by James Heskett
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