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    Taking Gender Into Account

    We conceptualize leadership development as identity work and show how subtle forms of gender bias in the culture and in organizations interfere with the identity work of women leaders. Based on this insight, we revisit traditional approaches to standard leadership... View Details

    • November 2023
    • Article

    Coalition Cascades: The Politics of Tipping Points in Clean Energy Transitions

    By: Jonas Meckling and Nicholas Goedeking
    Policy change often involves multiple policy subsystems, as in the case of clean energy transitions. We argue that trans- subsystem policy feedback is a central dynamic in policy change across subsystems. Policy in one subsystem creates ... View Details
    Keywords: Policy; Transition; Energy Sources; System
    Related
    • July–August 2018
    • Article

    Learning by Contributing: Gaining Competitive Advantage Through Contribution to Crowdsourced Public Goods

    By: Frank Nagle
    As the economy becomes more information based, firms are increasingly using crowdsourced public goods as inputs for innovation and production. Counterintuitively, some firms pay their employees to contribute to the creation of these goods, which can be used freely by... View Details
    Keywords: Open Source Distribution; Applications and Software; Competitive Strategy; Learning; Competitive Advantage
    Related
    • Research Summary

    Overview

    Social psychologist Amy Cuddy, an associate professor at Harvard Business School, uses experimental methods to investigate how people judge each other and themselves. Her research suggests that judgments along two critical trait dimensions – warmth/trustworthiness and... View Details
    • May 2011 (Revised January 2012)
    • Supplement

    OPOWER: Increasing Energy Efficiency through Normative Influence (B)

    By: Maarten W. Bos, Amy J.C. Cuddy and Kyle Todd Doherty
    The case profiles OPOWER, an energy efficiency software company that applies Cialdini's principles of social influence to successfully encourage consumers to reduce their energy usage. OPOWER was co-founded in 2008 by two young Harvard graduates, Dan Yates and Alex... View Details
    Keywords: Energy Conservation
    Related
    • March 2022
    • Supplement

    GrowSari (B)

    By: Brian Trelstad, Cam Carag and Michi Ferreol
    Case supplement for HBS Case No. 322-036. Reymund (ER) Rollan and Shivapratim (Shiv) Choudhury, founders of the digital technology platform GrowSari, were at a crossroads. The feedback from their initial product roll-out were not what they had expected, and they needed... View Details
    Keywords: Fast Moving Consumer Goods; Product Launch; Information Technology; Analytics and Data Science; Digital Platforms; Retail Industry; Consumer Products Industry; Technology Industry; Philippines
    Related
    • December 2005 (Revised March 2007)
    • Case

    Innovation and Collaboration at Merrill Lynch

    By: Boris Groysberg and Ingrid Vargas
    In the spring of 2005, Candace Browning, head of Global Securities Research and Economics at Merrill Lynch, led about 500 Merrill Lynch analysts worldwide in a collaborative effort to produce innovative research, most of them accustomed to working independently in... View Details
    Keywords: Leadership; Groups and Teams; Management Teams; Decision Making; Collaborative Innovation and Invention; Negotiation; Mathematical Methods; Strategy; Human Resources; Motivation and Incentives; Banking Industry; Financial Services Industry
    Related
    • Research Summary

    Ownership Qutotient: Putting the Service Profit Chain for Unbeatable Competitive Advantage

    By: W. Earl Sasser

    Professors Jim Heskett and Earl Sasser, in collaboration with Joe Wheeler have been examining cuatomer and employee ownership behaviors which have a profound impact on long term profit and growth. Their findings are published in Ownership Quotient:... View Details

    • January 15, 2015
    • Article

    Surviving in a Family Business When You're Not Part of the Family

    By: Josh Baron and Rob Lachenauer
    Navigating office politics in a family-owned business can be challenging for non-family executives. Based on experience with various business families worldwide, this article offers strategies for success:

    Play in your room: Non-family executives should... View Details
    Keywords: Family Business; Family and Family Relationships; Employees; Problems and Challenges; Talent and Talent Management
    Related
    • 2010
    • Other Unpublished Work

    Saving Face by Making Meaning: The Negative Effects of Brand Communities' Self-serving Response to Brand Extensions

    By: Jill Avery
    An ethnographic study of a brand community following the launch of the Porsche Cayenne SUV finds that brand extensions can negatively affect the value of their parent brands. By studying the collective response to brand extensions of existing consumers and by... View Details
    Keywords: Brands; Brand Management; Brand Positioning; Brand Equity; Internet; Social Media; Customers; Customer Focus and Relationships; Customer Satisfaction; Marketing; Brands and Branding; Marketing Strategy; Auto Industry
    Related
    • 10 Sep 2009
    • Working Paper Summaries

    Feeling Good about Giving: The Benefits (and Costs) of Self-Interested Charitable Behavior

    Keywords: by Lalin Anik, Lara B. Aknin, Michael I. Norton & Elizabeth W. Dunn
    • February 2023
    • Case

    SIMmersion: Simulating Crucial Conversations

    By: Alison Wood Brooks, Julian Zlatev and F Katelynn Boland
    This case introduces readers to SIMmersion, a company founded in 2002 that creates and sells training programs to firms, government agencies, educational institutions, and individuals (B2B and B2C). Their training programs are built around simulations (“sims”) that... View Details
    Keywords: Decision Making; Interpersonal Communication; Training
    Related
    • 2018
    • Working Paper

    Corporate Sustainability: A Strategy?

    By: George Serafeim
    We explore the conditions under which firms maintain their competitive advantage through sustainability-based differentiation when faced with imitation pressures by industry peers. We document growing intraindustry convergence on sustainability actions over time for... View Details
    Keywords: Sustainability; Corporate Performance; Industry Analysis; CSR; ESG; ESG (Environmental, Social, Governance) Performance; Environment; Social Responsibility; Strategy And Execution; Corporate Social Responsibility and Impact; Environmental Sustainability; Strategy; Performance; Corporate Strategy
    Related
    • 2011
    • Working Paper

    Observation Bias: The Impact of Demand Censoring on Newsvendor Level and Adjustment Behavior

    By: David F. Drake
    In an experimental newsvendor setting we investigate three phenomena: Level behavior — the decision-maker's average ordering tendency; adjustment behavior — the tendency to adjust period-to-period order quantities; and observation bias — the tendency to let the degree... View Details
    Keywords: Cost; Consumer Behavior; Decision Making; Prejudice and Bias; Profit
    Related
    • September 2011
    • Supplement

    TopCoder (B)

    By: Karim R. Lakhani, Eric Lonstein and Stephanie Pokrywa
    Metrology plays a key role in the manufacture of mechanical components. Traditionally it is used extensively in a pre-process stage where a manufacturer does process planning, design, and ramp-up, and in post-process off-line inspection to establish proof of quality.... View Details
    Keywords: Industry Growth; Forecasting and Prediction; Change Management; Production; Machinery and Machining; Planning; Quality; Competition; Diversification; Technology Adoption; Measurement and Metrics; Product Design; Manufacturing Industry
    Related
    • November 2019
    • Article

    Procedural Justice and the Risks of Consumer Voting

    By: Tami Kim, Leslie John, Todd Rogers and Michael I. Norton
    Firms are increasingly giving consumers the vote. Eight studies demonstrate that when firms empower consumers to vote, consumers infer a series of implicit promises—even in the absence of explicit promises. We identify three implicit promises to which consumers react... View Details
    Keywords: Consumer Empowerment; Procedural Justice; Promises; Customer Relationship Management; Voting; Perception; Fairness; Risk Management
    Related
    • 2018
    • Working Paper

    Backhanded Compliments: How Negative Comparisons Undermine Flattery

    By: Ovul Sezer, Alison Wood Brooks and Michael I. Norton
    Seven studies (N = 2352) examine backhanded compliments—seeming praise that draws a comparison with a negative standard—a distinct self-presentation strategy with two simultaneous goals: eliciting liking (“Your speech was good…”) and conveying status (“…for a woman”).... View Details
    Keywords: Backhanded Compliments; Self-presentation; Impression Management; Interpersonal Perception; Liking; Status; Image Concern; Interpersonal Communication; Status and Position; Perception; Motivation and Incentives
    Related
    • September–October 2018
    • Article

    The Paradox of Responsive Authoritarianism: How Civic Activism Spurs Environmental Penalties in China

    By: Christopher Marquis and Yanhua Bird
    Recognizing the need to better understand institutional change processes in authoritarian states, which play an increasingly prominent role in the world economy, we examine the efficacy of civic activism aimed at spurring governmental action concerning the... View Details
    Keywords: Civic Activism; Authoritarianism; Regulation; Corporate Sustainability; Environmental Sustainability; Government and Politics; Business and Government Relations; Social Issues; Change; China
    Related
    • June 1995 (Revised June 1995)
    • Case

    Ernst & Young United Kingdom (A)

    By: John J. Gabarro and Samantha Graff
    Intended to be a robust example of the challenges encountered during the early stages of a large-scale organizational transformation effort in a professional service firm. Describes a massive change program initiated and led by the new managing partner along with a... View Details
    Keywords: Restructuring; Change Management; Leading Change; Management Teams; Organizational Change and Adaptation; Problems and Challenges; United Kingdom; London
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      The Transparency Trap

      To get people to be more creative and productive, managers increase transparency with open workspaces and access to real-time data. But my research shows that less-transparent work environments can actually yield more-transparent employees who solve problems more... View Details