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    W. Carl Kester

    Carl Kester is a Baker Foundation Professor and the George Fisher Baker Jr. Professor of Business Administration, Emeritus at Harvard Business School. He is a member of the Finance Unit. He served as Deputy Dean for Academic Affairs (2006-2010), Chairman of the... View Details

    Keywords: asset management; banking; education industry; financial services; investment banking industry; pharmaceuticals; private equity (LBO funds)
    • Teaching Interest

    Overview

    By: Rob Markey

    Managing Service Operations - MBA Elective Curriculum

    World-class service organizations deeply understand the needs and behaviors of their customers, and design, manage, and improve their operating models accordingly. This course... View Details

    Keywords: Customer Lifetime Value; Customer Centric Initiative; Customer Engagement; Service Management; Service Profit Chain; Service Design; Service Models; Service Excellence; Customer Focus and Relationships; Customer Satisfaction; Customer Value and Value Chain; Service Delivery; Service Operations
    • 30 May 2013
    • News

    Dean Nohria Addresses the Class of 2013

    • 18 Dec 2020
    • News

    Making Doctors Effective Managers and Leaders

    • Teaching Interest

    Harvard Business Analytics Program

    By: Michael L. Tushman

    The Harvard Business Analytics Program is offered through a collaboration between Harvard Business School (HBS), the John A. Paulson School of Engineering and Applied Sciences (SEAS), and the Faculty of Arts and Sciences (FAS).

    Designed for... View Details

    • March 2006 (Revised April 2008)
    • Module Note

    Conceptualizing the Customer Operating Role

    By: Frances X. Frei
    The module introduces students to the concept and implications of a customer operating role. Building on the first year operations curriculum in which only employees' and machines' operating roles are considered, it provides the additional perspectives needed to bring... View Details
    Keywords: Customers; Performance Efficiency; Perspective; Management Analysis, Tools, and Techniques; Service Operations
    Related
    • 2018
    • Other Teaching and Training Material

    Finance Reading: Corporate Governance

    By: John Coates and Suraj Srinivasan
    Core Curriculum Readings in Finance cover the fundamental concepts, theories, and frameworks in finance. This reading presents an overview of corporate governance, focusing on for-profit businesses that are privately owned by dispersed investors—that is, not owned by a... View Details
    Keywords: Finance; Corporate Governance; For-Profit Firms; Private Ownership; Conflict of Interests
    Related
    • 09 Nov 2018
    • News

    Mainstreaming Sustainability: What Banks And Business Schools Should Do Next

    • May 2003
    • Module Note

    Managing Product Development

    By: Stefan H. Thomke
    Introduces students to the managerial aspects critical to conceiving, designing, and developing innovative products and services. Considers the full range of activities required: learning about customer needs, understanding and managing experimentation and problem... View Details
    Keywords: Product Design; Product Development; Service Operations; Business or Company Management; Projects; Management Practices and Processes; Experience and Expertise; Customers; Research; Management Skills; Integration
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      Mihir A. Desai

      Mihir A. Desai is the Mizuho Financial Group Professor of Finance at Harvard Business School and a Professor of Law at Harvard Law School. He received his Ph.D. in political economy from Harvard... View Details

        Luis M. Viceira

        Luis M. Viceira is the George E. Bates Professor in the Finance Unit  and a Research Associate at the National Bureau of Economic Research. His research, course development, and teaching focus on the areas of investment management... View Details

        Keywords: banking; education industry; financial services; nonprofit industry; retail financial services

          Joseph B. Fuller

          Joseph Fuller is a Professor of Management Practice in General Management and Entrepreneurship. He founded and co-leads the school’s project, Managing the Future of Work, as well as the Harvard Project on the Workforce. He currently leads the FIELD Global Capstone... View Details

          • 31 May 2021
          • News

          How Three Survivors of the Tulsa Race Massacre Continue to Fight for Reparations 100 Years Later

          • 06 Jul 2017
          • News

          How to teach civics in school

          • Teaching Interest

          How to Talk Gooder in Business and Life

          By: Alison Wood Brooks

          This is an Elective Curriculum course for HBS MBA students. People must converse effectively to achieve success in every aspect of business and life – from pitching ideas to giving feedback, brainstorming and making strategic decisions, from interviewing to firing.... View Details

          Keywords: Conversation; Strategic Decisions; Interactions
          • December 2017 (Revised December 2018)
          • Course Overview Note

          The Entrepreneurial Manager: Course Overview, 2019 Spring Term

          By: Paul Gompers
          This note serves as an overview of the Entrepreneurial Management Unit’s required curriculum course, "The Entrepreneurial Manager (TEM)." General management has been a core educational organizing framework at the Harvard Business School (HBS) since its inception. Today... View Details
          Keywords: Entrepreneurship; Management; Business Education
          Related
          • December 2016
          • Course Overview Note

          The Entrepreneurial Manager: Course Overview, 2017 Winter Term

          By: Paul Gompers
          This note serves as an overview of the Entrepreneurial Management Unit’s required curriculum course, "The Entrepreneurial Manager (TEM)." General management has been a core educational organizing framework at the Harvard Business School (HBS) since its inception. Today... View Details
          Keywords: Entrepreneurship; Management; Business Education
          Related
          • Web

          MS/MBA Biotechnology: Life Sciences | MBA

          new drug discoveries and therapeutics. The program is completed over two academic years, utilizing January terms and time in August at the start of the program. The curriculum emphasizes developing effective business models in the... View Details
          • Web

          PhD Programs - Doctoral

          rigorous, relevant research that influences practice. Our doctoral students work with faculty and access resources throughout HBS and Harvard University. The PhD program curriculum requires coursework at HBS and other Harvard discipline... View Details

            Rajiv Lal

            Rajiv Lal, is the Stanley Roth, Sr. Professor of Retailing at Harvard Business School. He is currently teaching an elective MBA course on the Business of Smart Connected Products/IOT. He has been responsible for the retailing curriculum and has served as the course... View Details