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  • All HBS Web  (10,088)
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  • February 2006 (Revised November 2012)
  • Case

Corporate Responsibility & Community Engagement at the Tintaya Copper Mine (A)

By: V. Kasturi Rangan, Brooke Barton and Ezequiel Reficco
Located in the highlands of Peru, the Tintaya copper mine has long been a source of intense conflict between local community members and mine operators. The mine, which was owned and managed first by the Peruvian state and later by BHP Billiton, stands on 2,300... View Details
Keywords: Developing Countries and Economies; Multinational Firms and Management; Agreements and Arrangements; Corporate Social Responsibility and Impact; Business and Community Relations; Non-Governmental Organizations; Conflict Management; Mining Industry; Australia; Peru
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Rangan, V. Kasturi, Brooke Barton, and Ezequiel Reficco. "Corporate Responsibility & Community Engagement at the Tintaya Copper Mine (A)." Harvard Business School Case 506-023, February 2006. (Revised November 2012.)
  • December 2019
  • Article

The Ethical Perils of Personal, Communal Relations: A Language Perspective

By: Maryam Kouchaki, Francesca Gino and Yuval Feldman
The current paper focuses on how the type of relationship that exists between a group and its members influences misconduct by fostering certain perceptions of the group. Using multiple methods, lab- and field-based experiments (N = 1,679), and a large dataset of S&P... View Details
Keywords: Language; Codes Of Conduct; Ethics; Communication; Perception; Behavior
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Kouchaki, Maryam, Francesca Gino, and Yuval Feldman. "The Ethical Perils of Personal, Communal Relations: A Language Perspective." Psychological Science 30, no. 12 (December 2019): 1745–1766.
  • December 2014
  • Article

The Distinct Effects of Information Technology and Communication Technology on Firm Organization

By: Nicholas Bloom, Luis Garicano, Raffaella Sadun and John Van Reenen
Empirical studies on information communication technologies (ICT) typically aggregate the "information" and "communication" components together. We show theoretically and empirically that this is problematic. Information and communication technologies have very... View Details
Keywords: Communication Technology; Information Technology; Organizational Structure
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Bloom, Nicholas, Luis Garicano, Raffaella Sadun, and John Van Reenen. "The Distinct Effects of Information Technology and Communication Technology on Firm Organization." Management Science 60, no. 12 (December 2014): 2859–2885.
  • March 2010 (Revised February 2014)
  • Case

Community Health Workers in Zambia: Incentive Design and Management

By: Nava Ashraf and Natalie Kindred
This case examines the various considerations relevant to selecting and compensating workers in a context where their work involves a pro-social component. This is relevant to not only health care in Zambia, but to NGO and public sector workers who are both motivated... View Details
Keywords: Developing Countries and Economies; Training; Health Care and Treatment; Compensation and Benefits; Recruitment; Selection and Staffing; Mission and Purpose; Non-Governmental Organizations; Motivation and Incentives; Health Industry; Zambia
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Ashraf, Nava, and Natalie Kindred. "Community Health Workers in Zambia: Incentive Design and Management." Harvard Business School Case 910-030, March 2010. (Revised February 2014.) (Request a courtesy copy.)
  • 1998
  • Working Paper

The Effects of Physical Distance and Response Latency on Persuasion in Computer-Mediated Communication and Human-Computer Communication

By: Youngme Moon
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Moon, Youngme. "The Effects of Physical Distance and Response Latency on Persuasion in Computer-Mediated Communication and Human-Computer Communication." Harvard Business School Working Paper, No. 99-044, September 1998.
  • October 2016
  • Case

U.S. Presidential Campaign 2016: Marketing Communication Strategy

By: Robert J. Dolan
On October 18, 2016, Democratic nominee Hillary Clinton and Republican nominee Donald Trump began the last three weeks of the 2016 presidential campaign by preparing for the next day's third and final presidential debate. Tuesday, November 8 was Election Day, but in... View Details
Keywords: Election Outcomes; Voting Behavior; Voting; Marketing Communications; Political Elections; United States
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Dolan, Robert J. "U.S. Presidential Campaign 2016: Marketing Communication Strategy." Harvard Business School Case 517-057, October 2016.
  • March 2013 (Revised March 2014)
  • Case

Cummins, Inc.: Building a Home Community for a Global Company

By: Joseph L. Bower and Michael Norris
In 2010, Tom Linebarger, president and COO of Cummins, Inc., the Columbus, Indiana-based manufacturer of diesel engines, has to decide where to locate the company's new manufacturing line for high horsepower engines. He has three choices to decide from: Seymour,... View Details
Keywords: Manufacturing; Competitiveness; Competition; Education; Business and Community Relations; Manufacturing Industry; United States
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Bower, Joseph L., and Michael Norris. "Cummins, Inc.: Building a Home Community for a Global Company." Harvard Business School Case 313-024, March 2013. (Revised March 2014.)
  • September 2009 (Revised August 2010)
  • Case

Congressional Candidate Dan Silver and KNP Communications

By: Amy J.C. Cuddy and Nithyasri Sharma
In the 2006 election cycle, Ron Klein was running for the U.S. Congressional seat from Florida's 22nd District. He was up against Rep. Clay Shaw, a popular 26-year incumbent with significant name recognition in the district. Leading up to the election, Klein's campaign... View Details
Keywords: Interpersonal Communication; Competency and Skills; Political Elections; Personal Characteristics; Public Administration Industry; Florida
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Cuddy, Amy J.C., and Nithyasri Sharma. "Congressional Candidate Dan Silver and KNP Communications." Harvard Business School Case 910-013, September 2009. (Revised August 2010.)
  • January–February 2013
  • Article

Golfing Alone? Corporations, Elites and Nonprofit Growth in 100 American Communities

By: Christopher Marquis, Gerald F. Davis and Mary Ann Glynn
We examine the link between corporations and community by showing how corporate density interacts with the local social and cultural infrastructure to affect the growth and decline of the number of local nonprofits between 1987 and 2002. We focus on two sub-populations... View Details
Keywords: Business and Community Relations; Civil Society or Community; Business Model; For-Profit Firms; Business Growth and Maturation; Profit; Local Range; Welfare or Wellbeing; Business Processes; Corporate Entrepreneurship; Trends; Management Practices and Processes; United States
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Marquis, Christopher, Gerald F. Davis, and Mary Ann Glynn. "Golfing Alone? Corporations, Elites and Nonprofit Growth in 100 American Communities." Organization Science 24, no. 1 (January–February 2013): 39–57. (Read a summary of the article in Stanford Social Innovation Review.)
  • 25 Mar 2008
  • Working Paper Summaries

Incompatible Assumptions: Barriers to Producing Multidisciplinary Knowledge in Communities of Scholarship

Keywords: by Corinne Bendersky & Kathleen L. McGinn; Education
  • April 2008
  • Article

Getting Clear About Communities in Open Innovation

By: Joel West and Karim R. Lakhani
Keywords: Civil Society or Community; Innovation and Invention
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West, Joel, and Karim R. Lakhani. "Getting Clear About Communities in Open Innovation." Industry and Innovation 15, no. 2 (April 2008).
  • 01 Sep 1974
  • Conference Presentation

Social Multiplier Effects in Community Economic Development

By: R. M. Kanter and B. A. Stein
Keywords: Development Economics; Civil Society or Community
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Kanter, R. M., and B. A. Stein. "Social Multiplier Effects in Community Economic Development." Paper presented at the American Sociological Association Annual Meeting, Montreal, September 01, 1974.
  • November 14, 2012
  • Article

Two Candidates, Two Distinct Ways of Communicating

By: Boris Groysberg and Michael Slind
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Groysberg, Boris, and Michael Slind. "Two Candidates, Two Distinct Ways of Communicating." Harvard Business Review (website) (November 14, 2012).
  • April 2017
  • Supplement

Community Values and Learning Culture Agreement Supplement

By: Amy C. Edmondson
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Edmondson, Amy C. "Community Values and Learning Culture Agreement Supplement." Harvard Business School PowerPoint Supplement 617-706, April 2017.
  • October 2014
  • Teaching Note

HandsOn Bay Area: Scaling Up Community Service

By: James Heskett
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Heskett, James. "HandsOn Bay Area: Scaling Up Community Service." Harvard Business School Teaching Note 915-405, October 2014.
  • Article

Dynamic Silos: Modularity in Intra-organizational Communication Networks during the Covid-19 Pandemic

By: Jonathan Larson, Tiona Zuzul, Emily Cox Pahnke, Neha Parikh Shah, Patrick Bourke, Nicholas Caurvina, Fereshteh Amini, Youngser Park, Joshua Vogelstein, Jeffrey Weston, Christopher White and Carey E. Priebe
Workplace communications around the world were drastically altered by Covid-19, work-from-home orders, and the rise of remote work. We analyze aggregated, anonymized metadata from over 360 billion emails within over 4000 organizations worldwide to examine changes in... View Details
Keywords: COVID-19; Remote Work; Organizational Silos; Health Pandemics; Organizations; Communication; Networks
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Larson, Jonathan, Tiona Zuzul, Emily Cox Pahnke, Neha Parikh Shah, Patrick Bourke, Nicholas Caurvina, Fereshteh Amini, Youngser Park, Joshua Vogelstein, Jeffrey Weston, Christopher White, and Carey E. Priebe. "Dynamic Silos: Modularity in Intra-organizational Communication Networks during the Covid-19 Pandemic." arXiv.org (April 1, 2021).
  • 1980
  • Chapter

Managing Communications and Conflict in Interpersonal Relationships

By: John J. Gabarro and Cyrus F. Gibson
Keywords: Interpersonal Communication; Conflict Management; Relationships
Citation
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Gabarro, John J., and Cyrus F. Gibson. "Managing Communications and Conflict in Interpersonal Relationships." In Managing Organizational Behavior, edited by C.F. Gibson. Homewood, IL: Richard D. Irwin, 1980.
  • February 2007 (Revised March 2007)
  • Case

Navigating Turbulent Waters: Glitnir Bank's Communication Challenge during a Macroeconomic Crisis

By: Michael D. Kimbrough, Gregory S. Miller, Vincent Marie Dessain and Ane Damgaard Jensen
Glitnir Bank is an Icelandic company following an aggressive growth strategy that relies heavily on foreign debt. Access to such debt is suddenly curtailed when there is a downturn in market sentiment regarding the Icelandic economy as a whole. Students will reflect on... View Details
Keywords: International Finance; Banks and Banking; Macroeconomics; Communication Strategy; Banking Industry; Iceland
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Kimbrough, Michael D., Gregory S. Miller, Vincent Marie Dessain, and Ane Damgaard Jensen. "Navigating Turbulent Waters: Glitnir Bank's Communication Challenge during a Macroeconomic Crisis." Harvard Business School Case 107-050, February 2007. (Revised March 2007.)
  • October 1987 (Revised November 1994)
  • Case

Boston Fights Drugs (A): Designing Communications Research

By: V. Kasturi Rangan
Describes in detail the research mounted by five individuals with a $20,000 budget to combat drug abuse among Boston's school-going population. Using the focus group methodology they discover that most of the current anti-drug advertising is useless. They create their... View Details
Keywords: Budgets and Budgeting; Misleading and Fraudulent Advertising; Communication Intention and Meaning; Brands and Branding; Performance Evaluation; Research and Development; Segmentation; Pharmaceutical Industry; Boston
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Rangan, V. Kasturi. "Boston Fights Drugs (A): Designing Communications Research." Harvard Business School Case 588-031, October 1987. (Revised November 1994.)
  • March 1979
  • Article

Determinants of Subunit Communication Structure: A Contingency Analysis

By: Michael Tushman
Keywords: Communication; Theory
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Tushman, Michael. "Determinants of Subunit Communication Structure: A Contingency Analysis." Administrative Science Quarterly 24, no. 1 (March 1979): 82–98.
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