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Show Results For
- All HBS Web
(1,606)
- People (2)
- News (449)
- Research (524)
- Events (3)
- Multimedia (2)
- Faculty Publications (129)
- 05 Jul 2022
- Op-Ed
Hear Me Out: Introverts Can Be Loud and You Might Like Microsoft Teams
Novel Approach to Staff Shortages" “The article was interesting and the initial ideas presented by US Foods could help. However, one major way to attract and retain delivery drivers is to change the actual... View Details
Keywords: by Danielle Kost
- 17 Nov 2020
- In Practice
How Retailers Can Thrive in a Shopping Season Like No Other
retailers struggle to match supply with demand. Many e-retailers are urging consumers to “buy early” this holiday season, citing concerns about postal services and shipping. Given capacity constraints placed upon retail stores by many... View Details
- 12 May 2011
- Research & Ideas
The Difficult Transition from For-Profit to Nonprofit Boards
Editor's note: For those of who have attended meetings of both nonprofit and for-profit boards, the differences between the two organizations couldn't be clearer. Nonprofit boards meetings tend to be longer, less tightly organized, and more sporadically attended View Details
Keywords: by Sean Silverthorne
- 18 Nov 2009
- HBS Case
Customer Feedback Not on elBulli’s Menu
prepared by Adrià and his team of thirty to forty cooks. The meal costs roughly 230 euros and represents hours of laborious research, testing, and preparation. In addition to engaging a diner's five senses, Adrià and his team hope to... View Details
- 21 Mar 2016
- HBS Case
Can Customer Reviews Be 'Managed?'
buy any service? I can basically rely on information provided by professionals and experts, and some people do that. I can rely on information provided by the company, and that’s advertising and PR and other... View Details
- 08 Oct 2015
- Research & Ideas
Four Questions Fundraisers Must be Prepared to Answer
that it’s easier for most people to make money than it is to give it away,” Stevenson recently told an audience at a Books@Baker event sponsored by Harvard Business School’s Baker Library. Many people don’t like to ask other people for... View Details
Keywords: by Julia Hanna
- 04 Nov 2002
- Research & Ideas
From Lone Star to Team Player
horizontally across boundaries, without always having to rely on centralized command and a big corporate staff to make sure that the firm is integrated. Q: You point to British Petroleum as an example of a large organization that was able... View Details
Keywords: by Mallory Stark
- 23 Jan 2019
- Sharpening Your Skills
Sports: Lessons for Managers
sports as the ultimate metaphor or analogy. A manager lagging in her work is "behind the eight ball" while another who is changing tactics is "calling an audible." If your staff can't do the basic "blocking and... View Details
- 01 Mar 2018
- What Do You Think?
Two Decades Later, is the 'New Economy' Finally Here?
second of these books, Exponential Organizations (“ExOs”), explores the impact of new technologies on organizations. These are organizations driven by such things as AI, robotics, biotech and bioinformatics, data science, and 3D printing.... View Details
Keywords: by James Heskett
- 13 Jun 2005
- Research & Ideas
From Turf Wars to Learning Curves: How Hospitals Adopt New Technology
influential…, PTCA has been used less frequently than in hospitals with less influential surgeons." And even if PTCA and other innovations make it past initial gatekeepers, it's a long road to adoption because of learning curves disrupted View Details
- 03 Feb 2020
- What Do You Think?
Can an Organization Have Too Much 'Rebel Talent'?
pot, “we need to channel the energy through coaching to effectively use the energy.” Shann Turnbull commented that rebel talent often encounters the real problem: us. As he put it, “humans, like all other social creatures, are hardwired View Details
Keywords: by James Heskett
- 29 Jun 2017
- Research & Ideas
Why Uber Is Worth Saving and How To Do It
industry like taxicabs. It can fight hard to get the rules changed,” says Rosabeth Moss Kanter, the Ernest L. Arbuckle Professor of Business Administration at Harvard Business School and chair and director of the Harvard University Advanced Leadership Initiative. “But... View Details
- 01 Dec 2015
- Research & Ideas
What to Do When Your Organization Has Dueling Missions
so-called mission drift by focusing on profits to the detriment of their social mission. Battilana’s previous work suggests that hiring employees who embrace the social mission is not sufficient to avoid mission drift and to ensure hybrid... View Details
Keywords: by Carmen Nobel
- 25 Aug 2010
- Working Paper Summaries
Managerial Practices That Promote Voice and Taking Charge among Frontline Workers
- 14 Apr 2003
- Research & Ideas
Andy Grove on the Confident Leader
its trek through that? Grove: Our last-generation growth has been fueled by a fairly major structural transformation of the computing industry from mainframe, centralized computing to distributed computing, PCs. And that defined the... View Details
- 06 Sep 2011
- Research & Ideas
The Power of Leadership Groups for Staying on Track
Today's most successful leaders are focusing on sustaining superior performance by aligning people around mission and values and empowering leaders at all levels, while serving customers and collaborating throughout the organization. Over... View Details
Keywords: by Bill George
- 21 Jan 2013
- Research & Ideas
Altruistic Capital: Harnessing Your Employees’ Intrinsic Goodwill
can't afford to motivate their staff with monetary bonuses. Moreover, a growing body of research indicates that corporate workers are very motivated by nonmonetary incentives, such as positive recognition... View Details
Keywords: by Carmen Nobel
- 29 May 2014
- Research & Ideas
Research Symposium 2014
research going on at Harvard Business School. Held each May on the HBS campus, the event provides the opportunity for a few faculty to share recent work with an audience of doctoral students, HBS staff members, and other professors. This... View Details
- 23 Feb 2021
- Research & Ideas
COVID-19 Shines New Light on Working Conditions in Supply Chains
purchase in their contracts, and also by having the brand’s staff or a third party audit these supplier factories to check. Kost: Do you think that consumers are aware of the working conditions among the... View Details
- 21 Apr 2020
- Research & Ideas
7 Successful Battle Strategies to Beat COVID-19
government, and not-for-profits. To war against COVID To aid the fight against COVID-19, here are seven key frameworks and approaches with roots in military strategy that are taught in leading Agile and strategy programs. They can help your organization adapt quickly... View Details
Keywords: by Euvin Naidoo