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Publications

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  • All HBS Web  (437)
    • News  (200)
    • Research  (199)
    • Multimedia  (38)
  • Faculty Publications  (162)

Show Results For

  • All HBS Web  (437)
    • News  (200)
    • Research  (199)
    • Multimedia  (38)
  • Faculty Publications  (162)
← Page 12 of 437 Results →
  • 06 Feb 2024
  • News

A Tale of Two Companies: Can Boeing, Cruise Rebuild Customer Confidence?

  • 12 Jan 2024
  • News

Why Are So Many Companies ‘Rightsizing’?

  • 24 Sep 2023
  • News

Meta and Salesforce Are Looking To Rehire Some Workers They Just Laid Off. It’s Putting Those People in an Awkward Spot.

  • 19 Apr 2023
  • News

If You're a New Hire, You're More Likely to Get Laid Off -- Here's How to Rebound

  • 25 Jan 2023
  • News

Laid Off in Your Living Room: The Chaos of Remote Job Cuts

  • 04 Jan 2023
  • News

A CEO's Apology Is a Make-Or-Break Moment. Here’s How to Do It Right.

  • 25 Jun 2022
  • News

CEOs Didn’t Make the Roe Decision. It’s Still Their Problem to Solve.

  • 14 Dec 2021
  • News

How Japan’s Recruit Holdings Regained Trust after a Scandal

  • 18 Feb 2025
  • News

The Revolt of the ‘Low Performers'

  • 30 Jul 2024
  • News

You Messed up at Work. What Now?

  • 12 May 2024
  • News

Tesla, Google and Microsoft Won’t Stop Laying People Off. Here’s Why That Could Backfire.

  • 20 Jan 2024
  • News

As Companies Lay off Even More Workers, They Could Be Making a Big Mistake in the Way They’re Doing It

  • 12 Jun 2023
  • News

Some Tech Companies Won't Say ‘Layoffs’ When Laying Off Workers

  • 09 May 2023
  • News

American CEOs Are ‘Failing’ Their Workers Right Now, Says Harvard Expert: ‘We’re in a Crisis of Trust'

  • 23 Mar 2023
  • News

Corporate Leaders Should Be More Honest with Workers When Job Cuts Are about Performance, Rather than the Economy, a Harvard Professor Says

  • 09 Nov 2022
  • News

Meta Lays Off More Than 11,000 Employees

  • September 2023 (Revised December 2023)
  • Case

Twiddy & Company: Trust in a Chaotic Environment

By: Sandra J. Sucher, Shalene Gupta and Tom Quinn
Twiddy & Company, known for Southern hospitality rooted in personal interactions, needed to adjust to contactless remote customer service as fear of the contagious virus prevented person-to-person contact. Local elected officials, in a bid to stop tourists from... View Details
Keywords: Trust; Health Pandemics; Organizational Culture; Disruption; Government Legislation; Transportation; Tourism Industry; North Carolina; United States
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Sucher, Sandra J., Shalene Gupta, and Tom Quinn. "Twiddy & Company: Trust in a Chaotic Environment." Harvard Business School Case 324-021, September 2023. (Revised December 2023.)
  • 14 Aug 2009
  • News

Exploring the great dilemmas of leadership

  • 23 Aug 2024
  • News

Losing Your Job Used to Be Shameful. Now It’s a Whole Identity

  • 21 May 2024
  • News

The Importance of Trust for Managing Through a Crisis

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