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- All HBS Web
(3,198)
- People (1)
- News (908)
- Research (2,002)
- Events (7)
- Multimedia (36)
- Faculty Publications (949)
- 14 May 2019
- Research & Ideas
Ethics Bots and Other Ways to Move Your Code of Business Conduct Beyond Puffery
helps cultivate the kind of behavior and culture the firm wants to support on a day-to-day basis,” Soltes says. “That requires a different and more innovative approach than many firms are currently deploying.” About the Author Michael... View Details
Keywords: by Michael Blanding
- 12 Dec 2019
- Research & Ideas
How to Turn Down the Boil on Group Conflict
most likely have an inaccurate perception about what they think—and they have the same of you. All it takes is one person to break the cycle.” About the Author Michael Blanding is a writer based in the... View Details
Keywords: by Michael Blanding
- 16 Nov 2016
- Research & Ideas
Turning One Thousand Customers into One Million
soliciting feedback from its most loyal and vocal customers” As impressive as that accomplishment was, 1,000 customers is hardly enough to ensure long-run success. For that, these companies had to scale up dramatically, from 1,000 to over 1 million, which is the... View Details
- 17 Nov 2015
- News
Carbon Neutral
Eacho, left, and Minnick (Getty Images) Congress is at a standstill over carbon. One side wants to regulate emissions as a pollutant; the other fears that any move to regulate oil and gas will impede growth and cost jobs. A compromise once pushed View Details
Keywords: Michael Blanding
- 19 Oct 2015
- Research & Ideas
Business Research that Makes for Smarter Public Policy
cluster-based approach to economic development. When firms locate near each other they can benefit by sharing knowledge, pooling resources, and establishing relationships with local educational institutions that train potential employees.... View Details
Keywords: by Michael Blanding
- 05 Feb 2014
- Research & Ideas
Can Putin Score Olympic Gold?
public's interest and reminded people of the multiple platforms available to see the competition," says Greyser. The biggest boon to NBC, however, was the Games themselves. Winning performances by American athletes such as swimmer View Details
- 22 Aug 2012
- Research & Ideas
Advertising: It’s Not ‘Mad Men’ Anymore
the twentieth century, companies relied on a "full-service" agency for most or all of their advertising service needs, including both creative development and media planning and buying. Agencies were compensated primarily by commissions... View Details
- 12 Jan 2015
- Research & Ideas
Regulators Ease Up on Companies Generating Political Benefits
doing something—usually donating money—to set it in motion. “My results suggest the more you treat the uninsured and the more you provide medical education the less likely you will be subject to these enforcement actions” But what if companies were given preferential... View Details
Keywords: by Michael Blanding
- 07 Dec 2016
- HBS Case
Why Millennials Flock to Fintech for Personal Investing
Traditional financial advisors cater to baby boomers with substantial savings, requiring minimum amounts for investment upwards of $100,000 to access their services. By contrast, industry-leading Wealthfront and similar firms such as... View Details
- 17 Aug 2015
- Research & Ideas
Who is Boss in the Sharing Economy?
types of decisions that affect the joint payoffs of the firm and the professionals: nontransferable and transferable. Nontransferable decisions are always completely controlled by the professionals (e.g., how friendly to be to customers)... View Details
- 16 Aug 2017
- Research & Ideas
Researchers Use Google Street View to See the Future of Cities
extra boost in development. A new tool by Harvard and MIT researchers promises to do just that, with the help of machine learning and the biggest library of urban images on the Internet: Google Street View. View Details
- 01 Apr 2014
- Research & Ideas
When Do Alliances Make Sense?
treasure trove that could help businesses plan their alliance strategy. “If an alliance is so much better, why isn't everything done by alliance?” Firms often ask this question when considering a large project. It can be advantageous to... View Details
- 16 Jun 2014
- Research & Ideas
The Unfulfilled Promise of Educational Technology
customize classes so that students received the lessons they needed without reviewing material they already knew? That is the idea behind School of One, an approach to learning piloted by New York City Department of Education, which... View Details
- 21 Nov 2016
- Research & Ideas
It Matters That Your CEO Doesn't Know Much About Sales
increase is largely driven by more functional specialists like CIOs or CMOs, not general managers.” “There ultimately is no such thing as effective selling that is not tied to the company’s strategic objectives” The reason for that is... View Details
Keywords: by Michael Blanding
- 12 Aug 2013
- Research & Ideas
‘Hybrid’ Organizations a Difficult Bet for Entrepreneurs
eyeglasses that can be calibrated by the user to circumvent the need for an optometrist. The second, VisionSpring, follows a different approach, working to build a network of entrepreneurs who sell eyeglasses in their communities. Rather... View Details
Keywords: by Michael Blanding
- 25 Oct 2017
- Research & Ideas
Will Machine Learning Make You a Better Manager?
that enable them to predict new patterns for the future. ”We are in a new industrial revolution led by algorithms” We have all seen the process in action, whether it’s Amazon telling us we “may also like” to buy an Instant Pot... View Details
- 19 Dec 2011
- Research & Ideas
Climbing the Great Wall of Trust
partners from other cultures. Even more important, however, was the influence of cognitive from-the-head trust. Far from being a cool, rational appraisal of a partner's ability, it was highly influenced by "trust from the heart"... View Details
Keywords: by Michael Blanding
- 16 Apr 2012
- Research & Ideas
The Inner Workings of Corporate Headquarters
Physicists tell us entropy is the natural state of the world, and that law seems especially true in today's multidivisional company. "When you create organizational subunits of any form, they'll have a tendency to focus internally on their own things," says... View Details
Keywords: by Michael Blanding
- August 2011 (Revised November 2012)
- Case
Michael Lester at Lachlan Consulting
By: Anthony J. Mayo and Joshua D. Margolis
Michael Lester, a consultant with Lachlan, was frustrated by his client's unwillingness to provide key data for an important presentation. Lester must decide how best to confront Nadine Robert, his client, knowing that his personal success and the reputation of his... View Details
Keywords: Outcome or Result; Training; Customer Focus and Relationships; Interpersonal Communication; Success; Reputation
Mayo, Anthony J., and Joshua D. Margolis. "Michael Lester at Lachlan Consulting." Harvard Business School Case 412-041, August 2011. (Revised November 2012.)
- Awards
PROSE Award for Excellence in Business, Finance & Management
Won the 2010 PROSE Award for Professional and Scholarly Excellence in the Business, Finance & Management category for his book with Michael Krzus, One Report: Integrated Reporting for a Sustainable Strategy (John Wiley and Sons, 2010). This award is given by the... View Details