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  • All HBS Web  (3,583)
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  • All HBS Web  (3,583)
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    • News  (963)
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← Page 12 of 3,583 Results →
  • 13 Aug 2014
  • Lessons from the Classroom

Managing the Family Business: Entrepreneurs Needed for Long-Run Success

generations of the family are supposed to take care of and grow the founder's creation; they are not expected to be entrepreneurs themselves. Even attempting to reinvent the family company can be seen as disloyal by the family. This... View Details
Keywords: by Michael J. Roberts
  • 17 Jun 2015
  • Lessons from the Classroom

Excellence Comes From Saying No

School Professor Frances Frei has explored that question for years in the retail realm, culminating in her 2012 book, Uncommon Service: How to Win by Putting Customers at the Core of Your Business. This past semester at HBS, the UPS... View Details
Keywords: by Michael Blanding
  • 10 Dec 2015
  • News

Study Finds Racial Discrimination by Airbnb Hosts

  • Web

Courses by Faculty Unit - Course Catalog

Elective Curriculum: Course Descriptions Last Updated: 16 Jul 2025 By Unit View by Unit | View by Course Title | View by Faculty | Print View... View Details
  • 26 Mar 2018
  • Research & Ideas

To Motivate Employees, Give an Unexpected Bonus (or Penalty)

iStock In the 1992 film Glengarry Glen Ross, an executive played by Alec Baldwin presents a unique motivational scheme to a trio of down-on-their-luck real estate salesmen. There will be a new contest, he tells them, to see who can bring... View Details
Keywords: by Michael Blanding; Manufacturing
  • 04 Oct 2011
  • Working Paper Summaries

Reviews, Reputation, and Revenue: The Case of Yelp.com

Keywords: by Michael Luca; Food & Beverage
  • 04 May 2021
  • Book

Best Buy: How Human Connection Saved a Failing Retailer

the core of the near-miraculous turnaround Joly spearheaded at the company during the 2010s. Joly stepped in as CEO of Best Buy in 2012, just after its quarterly profits plummeted by 91 percent and its stock price hit a nine-year low.... View Details
Keywords: by Michael Blanding; Retail
  • 13 Jul 2016
  • HBS Case

How Uber, Airbnb, and Etsy Attracted Their First 1,000 Customers

business by finding customers who needed rooms in cities hosting popular events. Source: GoodLifeStudio “If you don’t have a supply of houses and apartments, people are not going to come,” says Teixeira. The problem was, where to find... View Details
Keywords: by Michael Blanding; Retail; Service; Transportation
  • 19 May 2020
  • Research & Ideas

Why Privacy Protection Notices Turn Off Shoppers

By now, it’s an expected right-of-passage. As you enter credit card information for an online purchase, up pops two familiar words: “Privacy Notice.” Does seeing those words make you more confident about the transaction, knowing that the... View Details
Keywords: by Michael Blanding; Retail
  • 16 Jul 2014
  • HBS Case

Marketing Obamacare

It's safe to say that the rollout of the Affordable Care Act was not pretty. Plagued by technical problems on Healthcare.gov, and stymied by a lack of political support in around half of the 50 states, the... View Details
Keywords: by Michael Blanding; Health
  • 26 Jun 2023
  • Research & Ideas

Want to Leave a Lasting Impression on Customers? Don't Forget the (Proverbial) Fireworks

marketers think of the customer experience like a play in three acts—pre-purchase, purchase, and post-purchase. However, research by De Freitas and fellow researchers looked more holistically at the customer journey and found that most... View Details
Keywords: by Michael Blanding; Entertainment & Recreation
  • 25 Apr 2016
  • Book

A Three-Box Solution to Managing Innovation

Keywords: by Michael Blanding
  • 29 Jan 2014
  • Research & Ideas

Super Bowl Ads for Multitaskers

utilizes data from households across the country that install a set-top box alongside their television that analyzes second by second what family members watch. At the same time, Kantar records everything that is shown on every station,... View Details
Keywords: by Michael Blanding; Advertising; Sports
  • 06 Apr 2015
  • Research & Ideas

After Germanwings, More Attention Needed on Employee Mental Health

afterthought. "If you look at the allocation of resources in corporate wellness programs, you will find it heavily weighted towards physical health," says Quelch. Only rarely does a tragedy, such as a suicide of a top management executive or workplace shooting View Details
Keywords: by Michael Blanding; Health; Air Transportation
  • 02 Apr 2018
  • Research & Ideas

Is 'Gut Feel' a Good Reason to Invest in a Startup?

published in the Academy of Management Journal. Behavioral psychologists typically divide decision-making processes into two types. Type 1 is characterized by impulsive, instinctual, emotional reactions, often made quickly and without... View Details
Keywords: by Michael Blanding; Financial Services
  • 25 Jun 2014
  • Lessons from the Classroom

FIELD Trip: Conquering the Gap Between Knowing and Doing

older man led them to the back of one of the homes. Inside, he showed them a group of people huddled around the glow of two laptops, powered by a generator. “More than any other course, it teaches humility” "He said, 'All of my... View Details
Keywords: by Michael Blanding; Education
  • 1998
  • Book

Competing by Design: The Power of Organizational Architectures

By: D. Nadler and Michael Tushman
Keywords: Organizational Design
Citation
Find at Harvard
Related
Nadler, D., and Michael Tushman. Competing by Design: The Power of Organizational Architectures. NY: Oxford University Press, 1998.
  • 07 Jun 2023
  • HBS Case

3 Ways to Gain a Competitive Advantage Now: Lessons from Amazon, Chipotle, and Facebook

enough, then you are creating value not just for the company, but for the customer, or for employees and suppliers as well,” Karp says. Differentiation is key Many companies achieve a competitive advantage by differentiating themselves... View Details
Keywords: by Michael Blanding
  • 21 May 2014
  • Lessons from the Classroom

CORe: HBS Powers Up Online Program on Business Fundamentals

protagonist. "When you discover truths by answering a series of questions, you are not just learning, but also learning how to learn," says Narayanan, Thomas D. Casserly, Jr. Professor of Business Administration and chair of the... View Details
Keywords: by Michael Blanding; Education
  • 09 Jul 2018
  • Research & Ideas

Overcoming the Challenges of Selling Brand New Technology (Hey, Need a 3-D Printer?)

“Nothing sells itself,” says Frank Cespedes, senior lecturer in the Entrepreneurial Management Unit at Harvard Business School. “When companies introduce new products, they are offering something that by definition is going to replace... View Details
Keywords: by Michael Blanding; Technology; Consumer Products; Electronics; Industrial Products; Information Technology; Manufacturing; Medical Devices & Supplies; Retail
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