Publications

October 1988
Background Note

Note on Airline Reservations Systems (Revised), Part II

By: F. Warren McFarlan and Duncan G. Copeland

Keywords: Air Transportation; System

January 2003 (Revised August 2005)
Case

CareGroup

By: F. Warren McFarlan and Robert D. Austin

Describes the circumstances leading to the three-and-a-half-day collapse of a major hospital group's IS capabilities. Identifies the technical reasons for the failure, management steps in dealing with the problem short term, and the long-term lessons they believe they... View Details

Keywords: Information Management; Information Technology; Safety; Crisis Management; Infrastructure; Health Industry

Educators

April 1982
Supplement

Mark Twain Bancshares, Inc.--1980 (B)

By: F. Warren McFarlan and Gregory L. Parsons

January 1978
Case

Studsel Automotive Co.

By: Robert G. Gilbertson and F. Warren McFarlan

Keywords: Auto Industry

2013
Teaching Note

The COFCO Group (TN)

By: F. Warren McFarlan, Zheng Xiaoming and Ziqian Zhao

COFCO was China's sole legitimate window for agricultural foreign trade before 1987. The reform of China's foreign trade system beginning in 1987 cost COFCO its monopoly position. Subsequently, the SOE giant capitalized on its foreign trade expertise to strategically... View Details

Keywords: China; Food; China

2014
Case

Meizhou Dongpo Restaurant Group

By: F. Warren McFarlan, Weiku Wu and Jia Guo

Since the establishment of the first Meizhou Dongpo Restaurant in Beijing in 1996, Wang Gang and his wife Liang Di have opened more than 100 chain restaurants in China and foreign countries, and set up the group headquarters, logistics center, R&D center and central... View Details

Keywords: Internationalization; Management; Standardization; Strategy; Restaurants; China; China

July 2010
Teaching Note

China Netcom: Corporate Governance in China (A) and (B)

By: Regina M. Abrami, William C. Kirby and F. Warren McFarlan

Teaching Note for 308027 and 308091. View Details

Keywords: Telecommunications Industry; China

February 2010
Teaching Note

Sealed Air China (TN)

By: Regina M. Abrami, William C. Kirby and F. Warren McFarlan

Teaching Note for [308051]. View Details

Keywords: Globalization; Investment; Growth and Development Strategy; Experience and Expertise; Market Entry and Exit; Production; Performance Efficiency; Factories, Labs, and Plants; Service Industry; China; Shanghai

September 2004 (Revised August 2007)
Case

Enterprise IT at Cisco (2004)

By: Andrew P. McAfee, F. Warren McFarlan and Alison Berkley Wagonfeld

Illustrates the challenges associated with centralizing IT decisions at Cisco after a decade of decentralized planning and project funding. When Brad Boston became Cisco's new CIO in 2001, he found that managers were starting to get frustrated with the results of their... View Details

Keywords: Management; Resource Allocation; Information Technology; Problems and Challenges; Business Ventures; Change Management; Entrepreneurship; Projects; Planning; Corporate Finance; Information Technology Industry

Educators

July 1997 (Revised June 2001)
Case

H.E. Butt Grocery Company: A Leader in ECR Implementation (B) (Abridged)

By: Robert D. Austin and F. Warren McFarlan

H.E. Butt Grocery Co. led the grocery industry in adopting many innovations, including category management, electronic data interchange, and continuous replenishment. They have also moved aggressively and profitably into newer applications such as Scanner-based payment... View Details

Keywords: Information Management; Independent Innovation and Invention; Innovation and Invention; Business Organization; Risk and Uncertainty; Science-Based Business; Cross-Cultural and Cross-Border Issues; Management Analysis, Tools, and Techniques; Risk Management; Electronics Industry; Computer Industry

Educators

September 1995
Teaching Note

FMC Corporation: Ground Systems Division TN

By: Donna B. Stoddard and F. Warren McFarlan

December 1993
Case

Severn Trent Water (A): A Change of IMAGE

By: F. Warren McFarlan and Chris L Marshall

Keywords: Change; Information Technology

June 1993
Case

General Dynamics and Computer Sciences Corporation: Outsourcing the IS Function (A) and (B) (Abridged)

By: F. Warren McFarlan and Katherine N. Seger

Describes the largest information systems outsourcing agreement in the industry from the perspectives of both companies involved in the deal. View Details

Keywords: Restructuring; Transition; Job Cuts and Outsourcing; Contracts; Agreements and Arrangements; Business Strategy; Information Technology