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- Faculty Publications (159)
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- All HBS Web (352)
- Faculty Publications (159)
- July 2010 (Revised August 2012)
- Case
Assistant Professor Jo Worthington (A)
A relatively inexperienced professor struggles with managing a case discussion in a class based on numeric analysis. The class is lethargic and time is tight; she considers both a number of possible reasons for their disinterest and different teaching strategies to... View Details
Keywords: Education; Teaching; Strategy; Communication Strategy; Training; Leadership Style; Education Industry
Leonard, Dorothy A. "Assistant Professor Jo Worthington (A)." Harvard Business School Case 911-404, July 2010. (Revised August 2012.)
- October 1988
- Article
Implementation Characteristics in Organizational Innovations
Leonard, Dorothy A. "Implementation Characteristics in Organizational Innovations." Communication Research 15, no. 5 (October 1988).
- 2003
- Chapter
Operating as a Knowledge System
Leonard, Dorothy A. "Operating as a Knowledge System." In Knowledge Capital: How Knowledge-Based Enterprises Really Get Built, edited by Jay L. Chatzkel. Oxford University Press, 2003.
- July 2010 (Revised August 2012)
- Supplement
Assistant Professor Jo Worthington (B)
A professor teaching a case discussion based on numeric analysis is pleased that a student finally "cracks" the case--but the numbers differ from her own. The instructor has to decide how to handle the discrepancy. View Details
Leonard, Dorothy A. "Assistant Professor Jo Worthington (B)." Harvard Business School Supplement 911-405, July 2010. (Revised August 2012.)
- September 1993 (Revised June 1994)
- Supplement
Hewlett-Packard: Singapore (C)
Discusses the printer Hewlett-Packard has developed. View Details
Leonard, Dorothy A. "Hewlett-Packard: Singapore (C)." Harvard Business School Supplement 694-037, September 1993. (Revised June 1994.)
- September 1993 (Revised June 1994)
- Case
Hewlett-Packard: Singapore (A)
In the over 20 years since Hewlett-Packard (HP) set up a manufacturing site in Singapore to produce calculators, HP has invested managerial talent and resources in developing its licensor into a technology development partner. The case details the growth of high-volume... View Details
Keywords: Information Technology; Multinational Firms and Management; Market Entry and Exit; Competency and Skills; Research and Development; Cross-Cultural and Cross-Border Issues; Product Development; Computer Industry; Singapore
Leonard, Dorothy A. "Hewlett-Packard: Singapore (A)." Harvard Business School Case 694-035, September 1993. (Revised June 1994.)
- September 1993
- Supplement
Manufacturing at ALZA: The Right Prescription? (B)
ALZA, a drug delivery company, must decide what and for whom to manufacture. In the past, it has licensed to pharmaceutical companies its patented system for the slow release of drugs into the human system. Therefore the company has little experience in choice of drug... View Details
Keywords: Experience and Expertise; Decision Choices and Conditions; Patents; Production; Pharmaceutical Industry; Medical Devices and Supplies Industry
Leonard, Dorothy A. "Manufacturing at ALZA: The Right Prescription? (B)." Harvard Business School Supplement 694-020, September 1993.
- March 1992 (Revised June 1999)
- Teaching Note
Solagen: Process Improvement in the Manufacture of Gelatin, Teaching Note
Teaching Note for (9-687-020). View Details
Keywords: Semiconductor Industry
- March 1992 (Revised August 2005)
- Teaching Note
Ceramics Process Systems Corp. (A), Teaching Note
Teaching Note for (9-691-028). View Details
- March 1992 (Revised June 1992)
- Teaching Note
Chaparral Steel: Rapid Product and Process Development, Teaching Note
Teaching Note for (9-692-018). View Details
- Research Summary
Growing as a Purposeful Leader
Leaders today have to lead in the context of extraordinary changes and challenges. The demands of today's stakeholders have risen significantly, and what is expected of senior leaders is quickly evolving in terms of their mission (more than profit),... View Details
- June 2003
- Supplement
Retirement at JPL
Leonard, Dorothy A. "Retirement at JPL." Harvard Business School Video Supplement 603-802, June 2003.
- March 1995 (Revised February 1999)
- Case
Details: Designing an Articulating Keyboard Support
Leonard-Barton, Dorothy, and Marilyn Matis. "Details: Designing an Articulating Keyboard Support." Harvard Business School Case 695-033, March 1995. (Revised February 1999.)
- September 1993 (Revised June 1994)
- Supplement
Hewlett-Packard: Singapore (B)
Discusses the printer Hewlett-Packard has developed. View Details
Keywords: Risk and Uncertainty; Product Development; Research; Marketing; Market Entry and Exit; Computer Industry; Manufacturing Industry; Singapore
Leonard, Dorothy A. "Hewlett-Packard: Singapore (B)." Harvard Business School Supplement 694-036, September 1993. (Revised June 1994.)
- September 1993
- Case
Manufacturing at ALZA: The Right Prescription? (A)
ALZA, a company specializing in drug delivery systems such as transdermal patches, considers manufacturing its own products. Until now, the company has conducted research and development on its patented system but has then licensed the technology to client-partner... View Details
Keywords: Business or Company Management; Technological Innovation; Innovation and Management; Growth and Development Strategy; Problems and Challenges; Production; Research and Development; Organizational Change and Adaptation; Pharmaceutical Industry; Medical Devices and Supplies Industry
Leonard, Dorothy A. "Manufacturing at ALZA: The Right Prescription? (A)." Harvard Business School Case 694-019, September 1993.
- January 1993
- Supplement
MCC: The Packaging and Interconnect Program (B)
Leonard, Dorothy A. "MCC: The Packaging and Interconnect Program (B)." Harvard Business School Supplement 693-066, January 1993.
- 17 Feb 2010
- First Look
First Look: Feb. 17
Framework Authors:Herman B. Leonard and Arnold M. Howitt Publication:Chap. 2 in Learning from Catastrophes: Strategies for Reaction and Response, edited by Howard Kunreuther and Michael Useem, 18-41. Wharton... View Details
Keywords: Martha Lagace
- March 2009
- Article
Customer Experience Creation: Determinants, Dynamics and Management Strategies
By: Leonard A. Schlesinger, Peter C. Verhoef, Katherine N. Lemon, A. Parasuraman, Anne Roggeveen and Michael Tsiros
Retailers, such as Starbucks and Victoria's Secret, aim to provide customers a great experience across channels. In this paper we provide an overview of the existing literature on customer experience and expand on it to examine the creation of a customer experience... View Details
Keywords: Customer Focus and Relationships; Business Strategy; Growth and Development Strategy; Retail Industry
Schlesinger, Leonard A., Peter C. Verhoef, Katherine N. Lemon, A. Parasuraman, Anne Roggeveen, and Michael Tsiros. "Customer Experience Creation: Determinants, Dynamics and Management Strategies." Journal of Retailing 85, no. 1 (March 2009).
- 01 Apr 2001
- News
Beyond the Rim: New Paths to Success in Asia
of mentor capitalism brought HBS professor Dorothy A. Leonard and Professor Walter Swap of Tufts University to Singapore and Hong Kong last fall. The pair had been studying Silicon Valley mentor-capitalists... View Details