Universal Service - Publications - Faculty & Research

12 Nov 2012
Research & Ideas

Pay Workers More So They Steal Less

the subject in a new paper: Can Wages Buy Honesty? The Relationship between Relative Wages and Employee Theft. She cowrote the study, published in the September issue of the Journal of Accounting Research, with Clara Xiaoling Chen, an assistant professor of accountancy... View Details

Keywords: by Kim Girard; Retail

29 Jan 2021
Op-Ed

How Influencers, Celebrities, and FOMO Can Win Over Vaccine Skeptics

UK’s National Health Service improved influenza vaccine adoption by employing medical professionals in its media efforts." Doctors, nurses, and medical professionals are also opinion leaders because patients trust their health care... View Details

Keywords: by Rohit Deshpandé, Ofer Mintz, and Imran S. Currim

09 Aug 2011
First Look

First Look: August 9

theoretical extensions of the proposed integrated theory. Read the paper: http://www.hbs.edu/research/pdf/11-056.pdf Turning Waste into By-Product Author:Deishin Lee Publication:Manufacturing and Service Operations Management... View Details

Keywords: Sean Silverthorne

04 Apr 2018
Research & Ideas

Smart Cities are Complicated and Costly: Here's How to Build Them

Chombosan Much promotion of smart cities assumes that municipalities will take a proactive, top-down, technology-first approach to urban progress. Thus far, these initiatives look for some forward-thinking city official (or immensely deep-pocketed private investor) to... View Details

Keywords: by John Macomber; Construction; Green Technology

10 Sep 2001
Research & Ideas

Do You Have Change Fatigue?

creating an environment in which employees don't even know that they're changing." Ricardo Semler, president of Semco, a privately held manufacturing and services company in São Paulo, Brazil, heartily agrees: by giving up the need... View Details

Keywords: by Nick Morgan

04 Jan 2012
First Look

First Look: January 4

Tsuchiya Publication:In The Yearbook on International Investment Law and Policy 2010-2011, edited by Karl P. Sauvant. New York: Oxford University Press, 2011 An abstract is unavailable at this time. Publisher's Link: View Details

Keywords: Carmen Nobel

31 May 2017
What Do You Think?

Can Amazon Do What Walmart Couldn’t, Stop the 'Wheel of Retailing'?

retailing? What do you think? References: James L. Heskett, W. Earl Sasser, Jr., and Leonard A. Schlesinger, “Leading for the Future of Services,” Chapter 8 in What Great Service Leaders Know & Do (Oakland: Berrett-Kohler Publishers,... View Details

Keywords: by James Heskett; Retail

27 Jun 2019
Research & Ideas

Rituals Strengthen Couples. Here’s Why They’re Good for Business, Too

University of North Carolina's Kenan-Flagler Business School. "Relationship rituals are powerful commitment devices," Garcia-Rada says. "They help people establish a sense of who they are as a couple. Couples are protective of the special... View Details

Keywords: by Dina Gerdeman

03 May 2010
Research & Ideas

What Is the Future of MBA Education?

the limitations of models and markets. At these crossroads, how should business education proceed? We wrote the book to outline the needs and to explain how schools are addressing them in surprisingly innovative ways. We include in-depth case studies of six programs:... View Details

Keywords: by Martha Lagace; Education

01 Jul 2015
Research & Ideas

A Bank That Takes Parmesan as Collateral: The Cheese Stands a Loan

tailor a financing infrastructure to the operating characteristics of a supply chain," says Nikolaos Trichakis, an assistant professor in the Technology and Operations Management unit at HBS, who co-authored the case with Gerry Tsoukalas, an assistant professor at... View Details

Keywords: by Carmen Nobel; Banking; Food & Beverage

23 Jan 2013
Research & Ideas

Three-Dimensional Strategy: Winning the Multisided Platform

Business School whose former students James Reinhart and Chris Homer (both MBA 2009) cofounded the company. "Buyers valued the convenience of quicker service and more consistent quality, so thredUP pivoted to a reseller model. From the... View Details

Keywords: by Julia Hanna

06 Mar 2020
Book

A Great Teacher's Lessons for Leading

they have no emotional skin in the game. They are only focused on individual objectives. They possess a survival mentality, assuming they are in the service of self. They may very well feel that they are marking time until something... View Details

Keywords: by Martha Lagace; Education

19 Sep 2016
Research & Ideas

Why Isn't Business Research More Relevant to Business Practitioners?

You,” in which Nicholas Kristof wrote, “Some of the smartest thinkers on problems at home and around the world are university professors, but most of them just don’t matter in today’s great debates.” Or the 2015 Chronicle of Higher... View Details

Keywords: by Carmen Nobel; Education

13 Apr 2016
Research & Ideas

Why Your Company Wants to be a 'Cognitive Referent' (Hint: SpaceX)

When Rory M. McDonald was working on his PhD at Stanford University in 2007, it was the heyday of the lean startup in Silicon Valley. “It seemed like pretty much every week there was some new market category being touted as the next big... View Details

Keywords: by Roberta Holland; Aerospace; Food & Beverage; Retail

21 Apr 2021
Research & Ideas

The Pandemic Conversations That Leaders Need to Have Now

matters at hand, and demonstrating their willingness to listen. Leadership experts Frances Frei, the UPS Foundation Professor of Service Management at HBS, and Anne Morriss note that trust has three factors: authenticity, logic, and... View Details

Keywords: by Boris Groysberg, Robin Abrahams, and Katherine Connolly Baden

04 Oct 2018
Research & Ideas

Diversity Boosts Profits in Venture Capital Firms

Gompers and research assistant Sophie Wang developed a novel way to determine exactly how much gender diversity influenced performance. Examining reunion books from the small number of universities accounting for the bulk of venture... View Details

Keywords: by Michael Blanding; Financial Services; Financial Services

16 Jul 2013
First Look

First Look: July 16

approaches to decision making and management. Finally, we argue that the rise of the Graduate School of Business at the University of Chicago from the 1960s onwards (and its closely related cousin at the View Details

Keywords: Anna Secino

15 Nov 2011
First Look

First Look: November 15

institutionalize empathy as part of its delivery of care. Purchase this case:http://cb.hbsp.harvard.edu/cb/product/611015-PDF-ENG GoodGuide George Serafeim, Robert G. Eccles, and Tiffany A. ClayHarvard Business School Case 112-031 GoodGuide, a high-technology start-up... View Details