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  • March 2020 (Revised January 2022)
  • Case

Michelin: Building a Digital Service Platform

By: Sunil Gupta and Christian Godwin
Michelin, a tire company with over a century of experience, attempts to develop a digital service platform for its fleet and dealer customers. The case focuses on the challenges of bringing a large, well-established company into the digital age. Concerned about the... View Details
Keywords: Change; Transformation; Customer Focus and Relationships; Decision Making; Leading Change; Growth and Development; Strategy; Digital Platforms; Internet and the Web; Auto Industry; Auto Industry; Auto Industry; United States; France
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  • Web

Driving Impact in Emerging Markets with HBS Alum Nneka Chime (MBA 2015) - Recruiting

the globe after seeking opportunities abroad. While she welcomed international exposure, traveling to Europe and the United States for higher education and professional growth, Nneka felt she could make a significant impact at home. After... View Details
  • 26 Jul 2022
  • Research & Ideas

Burgers with Bugs? What Happens When Restaurants Ignore Online Reviews

that put some control in the hands of the consumer are growing in popularity, and not just for dining. Sites like Tripadvisor for travel and Glassdoor for employment publish millions of reviews that hold businesses accountable and boost... View Details
Keywords: by Kara Baskin; Entertainment & Recreation; Food & Beverage; Retail
  • Web

Negotiating - Alumni

standards/goals Geographic flexibility Office space Paid travel Ownership options Professional training + – Negotiate The following tactics can help you conduct productive negotiations. Speak with the hiring manager, if possible Express... View Details
  • Web

Competitiveness of States & Regions - Institute For Strategy And Competitiveness

critical drivers of competitiveness are regional—meaning such disparities can’t be addressed by macroeconomic policies alone. Working with policymakers and industry leaders, the Institute has developed new tools and collaborative... View Details
  • September 2020
  • Case

Jan Swartz: Steering Princess Cruises Through the COVID-19 Crisis

By: Boris Groysberg and Michael Norris
In the summer of 2020, Jan Swartz, President of Princess Cruises, was persevering to lead her company back from the depths of the COVID-19 Pandemic. Diamond Princess, one of Princess Cruises’ 18 ships was the site of one of the earliest large outbreaks of COVID-19... View Details
Keywords: COVID-19 Pandemic; COVID-19; Leading Change; Crisis Management; Ship Transportation; Health Pandemics; Human Resources; Business Strategy; Gender; Personal Development and Career; Entertainment and Recreation Industry; Entertainment and Recreation Industry; Entertainment and Recreation Industry; Japan; United States
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  • 16 May 2023
  • Blog Post

Celebrating Asian American and Pacific Islander Heritage Month at HBS (part 2)

felt different and out of place. In 2019, I watched The Farewell at a movie theater in Brooklyn. It centers on Billi (played by Awkwafina) who travels back to China with her family to reconnect with her grandma. In one early scene, Billi... View Details
  • 01 Sep 2023
  • News

Global Outposts Expand HBS’s Intellectual Footprint

Since taking over as CEO of Tata Steel in 2013, T. V. Narendran had sought to transform India’s oldest steel manufacturing firm to ready it for a rapidly evolving business world. He instilled financial discipline, acquired new businesses, and launched digital... View Details
Keywords: Jennifer Gillespie
  • 01 Jul 2020
  • Blog Post

How SVMP Helped Me Take My Next Steps (2+2) and Find Myself

Through what at the time felt like sheer luck, I landed an internship at Procter & Gamble on the Dish Engineering team between my sophomore and junior year. That internship taught me a lot about what a “corporate job” in the Consumer and Product Goods View Details
  • 10 Oct 2023
  • Blog Post

Policy Drivers for Environmental Justice: What Businesses Need to Know

communities disproportionately face increased levels of pollution and are often more vulnerable to the dangerous effects of climate change. Dorceta E. Taylor’s Toxic Communities breaks down environmental racism as it relates to the siting of View Details
  • 21 Apr 2009
  • First Look

First Look: April 21, 2009

institutional theory, and economic theory. Download the paper: http://www.hbs.edu/research/pdf/08-025.pdf Broadening Focus: Spillovers and the Benefits of Specialization in the Hospital Industry Authors:Jonathan R. Clark and Robert S.... View Details
Keywords: Martha Lagace
  • 11 Mar 2024
  • News

In Harmony

Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Hi, my name is Julia Hanna; I’m an associate editor at the HBS Alumni Bulletin. Last November I flew to Seoul, South Korea to interview Michael Kim (MBA 1990) of MBK Partners. Often referred to as one of... View Details
Keywords: Julia Hanna; photograph by Jun Michael Park
  • 14 Mar 2023
  • Blog Post

How I Spent My 2+2 Deferral: Dyllan Muller

Unilever, for the first time in my life I felt the freedom to put my own personal development ahead of my academic and career aspirations. What did I eventually decide to do? I became a digital nomad. I took the opportunity to travel to... View Details
  • Web

Marketing Awards & Honors - Faculty & Research

Harvard University in fall of 2019. Julian De Freitas : Awarded the Goethals Teaching Prize by Harvard University in spring of 2019. Julian De Freitas : Recipient of a Sackler Grant from Harvard University in 2019. Julian De Freitas : Recipient of a View Details
  • 30 Nov 2018
  • Blog Post

8 Reasons the Section Experience is the Best Part About HBS

plan had failed. I refused to look up to see my friend smirking at me. This is the essence of the case method. You come in with a view. The class ebbs and flows. Classmates with industry experience weigh in and share new views. And then... View Details
  • February 2022 (Revised March 2022)
  • Case

Hertz in Bankruptcy: A Wild Ride in Pandemic Times

By: Samuel Antill, Stuart Gilson and Kristin Mugford
Hertz filed for Chapter 11 bankruptcy in response to asset-backed securities (ABS) obligations and the COVID-19 pandemic. Enthusiastic Robinhood investors and shrewd negotiating tactics helped Hertz stabilize. Roughly nine months into the bankruptcy, Hertz received... View Details
Keywords: Bankruptcy Reorganization; COVID-19 Pandemic; Insolvency and Bankruptcy; Health Pandemics; Valuation; Capital Structure; Negotiation; Private Equity; Travel Industry; United States
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  • 16 Mar 2020
  • Research & Ideas

How the Coronavirus Is Already Rewriting the Future of Business

after they recover from the momentary chaos, many will start thinking about diversifying their risk and trying to develop alternatives in other countries. The biggest losers from the coronavirus [in business] are service industries that... View Details
Keywords: by Dina Gerdeman
  • Web

Recommended Reading - Advancing Racial Equity

story of the St. Luke Bank in Richmond, Virginia: the first and only bank run by black women. Race for Profit: How Banks and the Real Estate Industry Undermined Black Homeownership, Justice, Power, and Politics By: Keeanga-Yamahtta Taylor... View Details
  • 20 Feb 2019
  • Research & Ideas

Rocket-tunity: Can Private Firms Turn a Profit in Space?

As entrepreneurial rocket companies come closer to shooting the first space tourist into the void, perhaps even this year, another reality is dawning: The business of space is no different than new industries everywhere else. It’s tough... View Details
Keywords: by Scott Wallask; Aerospace; Tourism; Transportation
  • 05 Feb 2019
  • News

The First Five Years: Karan Shah (MBA 2016)

further acquisitions to take PCL to the next level! With the ever-changing industry that we operate in, I look forward to the new challenges along this journey.” Can you tell us about MAYU and what motivated you and your wife to launch... View Details