Publications

October 2012 (Revised September 2013)
Teaching Note

The Dabbawala System: On-Time Delivery, Every Time

By: Stefan H. Thomke

The Mumbai-based dabbawalas are a 5,000 or so person organization that achieves exceptional service performance with a semi-literate workforce. Every working day, they deliver and return about 130,000 lunchboxes to offices throughout Mumbai. This entails more than... View Details

Keywords: Systems Design; Organization Design; Service; Organizational Design; Service Operations; Service Delivery; Mumbai

May 2016 (Revised June 2017)
Case

India's Amul: Keeping Up with the Times

By: Rohit Deshpandé, Tarun Khanna, Namrata Arora and Tanya Bijlani

Amul is an Indian dairy cooperative founded in 1947—eight months before India's independence from British rule—and owned by over three million farmers in the state of Gujarat. It is India's largest food product marketing organization, selling 46 products, including... View Details

Keywords: Globalization; Expansion; Dairy; India; Cooperatives; Milk; Leadership; Agriculture; Agribusiness; Competition; Marketing; Organizational Change and Adaptation; Agriculture and Agribusiness Industry; India

08 Mar 2017
News

How I Motivated Myself During My Darkest Times

15 Apr 2012
News

Me and my shadow use our time wisely

15 Sep 2020
Working Paper Summaries

Time and the Value of Data

Keywords: by Ehsan Valavi, Joel Hestness, Newsha Ardalani, and Marco Iansiti; Web Services

November 2019
Case

Edita: Making Choices in Uncertain Times

By: Caroline M. Elkins, Juan Alcácer, Alpana Thapar and Youssef Abdel Aal

After 15 years of steady growth and expansion, Edita, a leading Egyptian snack producer, faced a series of challenges in the wake of the Arab Spring. In January 2011, the Egyptian Revolution sparked political and economic turmoil that reflected the waves of protest and... View Details

Keywords: Decision Making; Developing Countries and Economies; Economy; Business or Company Management; Price; Crisis Management; Growth and Development Strategy; Distribution; Risk and Uncertainty; Business Strategy; Expansion; Currency; Food and Beverage Industry; Egypt; Africa; Middle East

September 2017 (Revised June 2019)
Case

FundersClub: The Times They Are a-Changin'

By: Nori Gerardo Lietz, Jeff Huizinga and Sayiddah McCree

June 2012 (Revised November 2012)
Teaching Note

The New York Times Paywall (TN)

By: Vineet Kumar and Sunil Gupta

March 7, 2010
Article

Time to Transform State's Health Care

By: Bill George

Keywords: Health

Find at Harvard

Read Now

12 Jul 2013
News

Time to retire the word "disrupt"

14 Mar 2009
News

An idea whose time has come

30 Mar 2016
News

Using commute time to raise productivity

14 Apr 2017
News

A Steady Voice in Difficult Times

12 May 2011
News

A Game Plan in Trying Times

Keywords: yoga; Clothing and Clothing Accessories Stores; Retail Trade

27 Mar 2020
News

Work in the time of coronavirus, and after that

24 Mar 2009
News

Oversaving, a Burden for Our Times

1992
Chapter

Corporate Governance and Investment Time Horizons

By: J. W. Lorsch and E. MacIver

Keywords: Corporate Governance; Investment; Time Management

01 Oct 2008
Research & Ideas

How Much Time Should CEOs Devote to Customers?

the current economic downturn, companies need marketing skills more than ever. But while every corporate mission statement pays lip service to respecting customer needs, actual customer expertise is typically a mile wide and an inch deep. A good CEO knows how to... View Details

Keywords: by John Quelch

July 1999
Background Note

Comments on Standard Times and the Division of Labor

By: Roy D. Shapiro

A brief note on the origins and uses of standard times in production process flow diagrams and on the benefits and drawbacks of division of labor. A rewritten version of two earlier notes. View Details

Keywords: Labor; Management Practices and Processes; Standards; Production