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  • 14 Jul 2020
  • Research & Ideas

Restarting Under Uncertainty: Managerial Experiences from Around the World

As economies reopen after forced shutdowns caused by COVID-19, managers around the world are faced with a dual challenge: keep the workforce safe while preserving business viability in an evolving and volatile market. How should businesses start to design their “new... View Details
Keywords: by Raffaella Sadun, Andrea Bertoni, Alexia Delfino, Giovanni Fassio, and Mariapaola Testa
  • March 2024
  • Case

Teamworks: Tackling a Forecasting Fumble (A)

By: N. Louis Shipley and Stacy Straaberg
In late March 2018, Teamworks CEO Zach Maurides learned Q1 2018 sales were at risk for a large forecasting miss. Founded in 2004, Teamworks’s software application assisted support staff in messaging, scheduling, and sharing documents with collegiate and professional... View Details
Keywords: Acquisition; Business Growth and Maturation; Communication Strategy; Decisions; Forecasting and Prediction; Business Cycles; Technological Innovation; Sports; Growth and Development Strategy; Resource Allocation; Marketing; Sales; Business Strategy; Expansion; Sports Industry; Technology Industry; United States; North Carolina
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  • 27 Nov 2000
  • Research & Ideas

The Dynamics of Standing Still: Firestone Tire & Rubber and the Radial Revolution

time equipment and bring the formal request to the Committee as soon as possible," thus pre-approving the required capital spending without benefit of formal review or even in-depth discussion. The Executive Committee reconvened one... View Details
Keywords: by Donald N. Sull; Manufacturing; Transportation
  • 10 Oct 2011
  • Research & Ideas

Retailing Revolution: Category Killers on the Brink

category levels, which over time would destroy the economics of the entire store. Amazon.com and other e-commerce players did a tremendous job focusing on goods and categories that shoppers were now willing to buy via the Internet, such... View Details
Keywords: by Rajiv Lal & Jose B. Alvarez; Retail
  • February 2013 (Revised March 2013)
  • Case

Agero: Enhancing Capabilities for Customers

By: Robert Simons and Natalie Kindred

This case illustrates the importance of choosing a primary customer as the basis for organization design. Cross Country Group managers adjusted resource allocation, organization design and performance measures over time to transform Cross Country Group from an... View Details

Keywords: Entrepreneurial Management; Entrepreneurial Gap; Entrepreneurship; Auto Industry; Insurance; Performance Management; Performance Measurement; Performance Measures; Performance Pressure; Decisions; Family Business; Resource Allocation; Organizational Design; Customer Focus and Relationships; Performance Evaluation; Growth and Development Strategy; Service Industry
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  • 18 Sep 2012
  • First Look

First Look: September 18

developmental justification, aid is deeply political. This paper examines the political economy of aid allocation first from the perspective of the donor country, and then the political economy of aid receipt and implementation from the... View Details
Keywords: Sean Silverthorne
  • 10 Jan 2008
  • Sharpening Your Skills

Sharpening Your Skills: Operations Management

cross-functional coordination, and profitability management. Current product-tracking technology makes problem diagnosis much easier than the time of the original study. By and large, companies using this methodology see lowered costs and... View Details
  • Research Summary

Mastering Strategy Execution

By: Robert Simons

Professor Robert Simons’ research encompasses three areas of management accountability that are the foundation for successful strategy execution: organization design, performance measurement and control, and risk management. In addition, Simons is interested in the... View Details

  • 04 Oct 2024
  • In Practice

Research-Based Advice for the Seasonally Overwhelmed and Schedule Challenged

same method in your personal life Fortunately, the costs can be amortized by developing such habits in one’s personal life. The same bedrock postulates apply: pay “deep attention” to friends and family. And be judicious in allocating... View Details
Keywords: by Rachel Layne
  • 05 Mar 2013
  • First Look

First Look: March 5

particularly useful for forecasting bond returns. We show that a significant decline in issuer quality is a more reliable signal of credit market overheating than rapid aggregate credit growth. We use these findings to investigate the forces driving View Details
Keywords: Sean Silverthorne
  • 25 Jul 2006
  • First Look

First Look: July 25, 2006

efforts they could have a powerful collective impact on the country. By the time of the BEE Commission Charnley found herself at the top of the pyramid, but she had come from the bottom, growing up in Elsies River—an Afrikaans-speaking,... View Details
Keywords: Sean Silverthorne
  • 09 Jan 2006
  • Research & Ideas

What Really Drives Your Strategy?

allocated resources, it had nothing to do with those imperatives. What they were doing was simply allocating resources to projects on the assumption that all the businesses were fine. So, one of the ways in... View Details
Keywords: by Martha Lagace
  • 13 Apr 2010
  • First Look

First Look: April 13

the largest financial services providers in the U.S., indicate that customer sensitivity to service time varies widely and predictably with observable market characteristics. In turn, we find evidence that local operating managers account... View Details
Keywords: Martha Lagace
  • 02 Jan 2018
  • First Look

First Look at New Research and Ideas, January 3, 2018

stall a company’s scaling efforts. To prevent this from happening, companies must make core processes like recruiting, interviewing, and development a real priority in daily practice. As Aristotle emphasized a long time ago, “Excellence... View Details
Keywords: Sean Silverthorne
  • 06 Sep 2005
  • Research & Ideas

The Best Place for Retirement Funds

decisions, trying to understand how they make decisions now is pretty important. Q: Please describe how the research got started. A: Jim Poterba and I started the project at the end of my time in graduate school. There had been earlier... View Details
Keywords: by Ann Cullen
  • 09 Jan 2006
  • Research & Ideas

Rebuilding Commercial Real Estate

time MBAs pile into a field, it's a good contrarian indicator. Gallows humor aside, market pros see parallels, but no repeat of the 1989 crash. That optimism rests on the knowledge that the industry today bears little resemblance to the... View Details
Keywords: by Roger Thompson; Construction; Real Estate
  • 03 Oct 2006
  • First Look

First Look: October 3, 2006

highlights the process through which diversity initiatives become successful and offers insight into how organizations can more effectively recruit and retain a diverse workforce. Download working paper: http://www.hbs.edu/research/pdf/07-019.pdf Manage Resource View Details
Keywords: Sean Silverthorne
  • 03 Sep 2020
  • Op-Ed

Why American Health Care Needs Its Own SEC

prices reflect substantially all publicly available information, and buyers can see which companies provide good value for the money. By establishing trust in the information, this system has lowered the cost of capital and enabled better View Details
Keywords: by Regina E. Herzlinger; Health
  • 08 Dec 2014
  • Research & Ideas

A Manager’s Guide to International Strategy

coffee drink sold from a vending machine. Where do we compete? "What should a company's global footprint look like? How should it allocate resources across countries?" Collis asks. In the eternal battle between Coke and Pepsi, should... View Details
Keywords: by Julia Hanna
  • 16 Feb 2021
  • Research & Ideas

To Fight Climate Change, Should Green Investors Reconsider Big Oil?

role in stemming the damage. "They are investing about three times more than the average firm in climate change mitigation technology." “They are investing about three times more than the average firm in... View Details
Keywords: by Kristen Senz; Energy

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