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  • All HBS Web  (2,727)
    • People  (5)
    • News  (513)
    • Research  (1,685)
    • Events  (18)
    • Multimedia  (31)
  • Faculty Publications  (997)
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  • November 2022 (Revised August 2025)
  • Exercise

Managing Customer Retention at Teleko

By: Eva Ascarza
This exercise aims to teach students about 1) Targeting Policies; and 2) Algorithmic decision making, and 3) Retention management. View Details
Keywords: Algorithmic Decision Making; Marketing Strategy; Customer Focus and Relationships
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Ascarza, Eva. "Managing Customer Retention at Teleko." Harvard Business School Exercise 523-005, November 2022. (Revised August 2025.)
  • April 2001 (Revised August 2001)
  • Case

Color Kinetics Incorporated (A)

By: Das Narayandas and Mary N. Caravella
Two-year-old start-up Color Kinetics has developed unique colored lighting technology using digitally controlled LEDs, and has developed that technology into a successful line of products for its first targeted market of "retailtainment." Now in November 1999, the... View Details
Keywords: Business Startups; Growth and Development; Management Teams; Marketing Strategy; Product Launch; Market Entry and Exit; Business Strategy; Corporate Strategy; Electronics Industry
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Narayandas, Das, and Mary N. Caravella. "Color Kinetics Incorporated (A)." Harvard Business School Case 501-077, April 2001. (Revised August 2001.)
  • 27 Jul 2019
  • Op-Ed

Does Facebook's Business Model Threaten Our Elections?

its advertising-funded business structure, which is predicated on giving advertisers the ability to target ads according to psychographic user profiles—and advertisers have shown no sign of giving up the platform. Ad loads have gone up in... View Details
Keywords: by George Riedel
  • November 2022
  • Technical Note

National Security and Transnational Capitalism

By: Meg Rithmire
Though the relationship between national security and transnational commerce had long been interrogated and contested, the 2020s saw the escalation of concerns about insecurity and interdependence. These concerns manifested in a suite of institutional innovations and... View Details
Keywords: Capitalism; National Security; Globalization
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Rithmire, Meg. "National Security and Transnational Capitalism." Harvard Business School Technical Note 723-016, November 2022.
  • Article

Om det meningslösa och farliga med monetär heroism [On the Futility and Hazards of Monetary Heroics]

By: Amar Bhide
The decentralized enterprise that sustains the dynamism of economies makes top-down monetary interventions, such as quantitative easing, that target aggregates such as overall inflation, futile. Moreover, economic stability and dynamism also require prudent,... View Details
Keywords: Innovation; Monetary Policy; Decentralization; Quantitative Easing
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Bhide, Amar. "Om det meningslösa och farliga med monetär heroism [On the Futility and Hazards of Monetary Heroics]." Ekonomisk Debatt 45, no. 4 (2017).
  • 2013
  • Chapter

Gender Bender Brand Hijacks and Consumer Revolt: The Porsche Cayenne Story

By: Jill Avery
Throughout history, marketers have created gendered brands, creating their brands and the stories they crafted about them in their advertising to appeal either to men or to women. Gendered brands deliver value to consumers, and therefore, deliver value to marketers.... View Details
Keywords: Consumer Behavior; Brands; Brand Positioning; Brand Equity; Brand Management; Advertising Campaigns; Customer Focus and Relationships; Marketing; Brands and Branding; Marketing Strategy; Auto Industry; Consumer Products Industry
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Avery, Jill. "Gender Bender Brand Hijacks and Consumer Revolt: The Porsche Cayenne Story." In Consumer Behavior: Human Pursuit of Happiness in a World of Goods. 3rd ed. by Jill Avery, Robert Kozinets, Arch Woodside, Banwari Mittal, and Priya Raghubir, 645–649. Cincinnati: Open Mentis, 2013.
  • 28 Jun 2016
  • Blog Post

Leverage Baker Library to Inform Your Job Search Every Step of the Way

Whether you are creating a target list of employers, preparing for an interview or exploring new industries, research is a critical part of any successful job search. As an HBS alum, you have a wealth of resources available to you to... View Details
  • 22 Sep 2003
  • Research & Ideas

When Protestors Knock at Your Door

LaMure (HBS MBA '02), is that targeted corporate executives who decide to ignore NGO protests do so at their own peril. Spar and LaMure recently detailed the rising power of NGOs and corporate responses in "The Power of Activism:... View Details
Keywords: by Cynthia Churchwell
  • 12 Apr – 24 May 2017
  • HBS Online

HBX Leading with Finance

Leading with Finance helps you build an intuitive understanding of finance to better communicate with key stakeholders and grow your career. Target audience: HBS alumni and colleagues; recommend to someone from your professional or personal network. View Details
  • September 2002 (Revised March 2003)
  • Technical Note

Technical Note on Equity-Linked Consideration, Part 1: All-Stock Deals

By: Carliss Y. Baldwin
What the acquiring company pays for a target in a merger or acquisition is called "consideration." Consideration can be in the form of cash, shares, or a combination of cash and shares. During the 1990s, equity-linked consideration became the dominant method of payment... View Details
Keywords: Price; Acquisition; Business and Shareholder Relations
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Baldwin, Carliss Y. "Technical Note on Equity-Linked Consideration, Part 1: All-Stock Deals." Harvard Business School Technical Note 903-027, September 2002. (Revised March 2003.)
  • 04 Mar 2014
  • Working Paper Summaries

Consequences to Directors of Shareholder Activism

Keywords: by Ian D. Gow, Sa-Pyung Sean Shin & Suraj Srinivasan
  • 29 Oct 2020
  • Research & Ideas

The COVID Gender Gap: Why Fewer Women Are Dying

that public health officials should target their pandemic messaging to men differently than to women, to encourage safer behaviors and reduce the spread of the disease globally. Research shows that men are dying from COVID in much higher... View Details
Keywords: by Dina Gerdeman; Health
  • July 2001 (Revised February 2002)
  • Case

Enspire Learning

An MBA student founds an e-education business and must decide which customers to target and which products/services to produce. View Details
Keywords: Customer Relationship Management; Internet and the Web; Service Delivery; Education; Business Startups; Planning; Web Services Industry; Education Industry
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Hallowell, Roger H., Frank J Andrasco, Hans ten Cate, and Bjorn Billhardt. "Enspire Learning." Harvard Business School Case 802-001, July 2001. (Revised February 2002.)

    Changing Behavior Beyond the Here and Now

    In this chapter we explore the behavioral science of how interventions work over time.  We first discuss how interventions can be effective and generate desired target behaviors, even when there is a temporal gap between the time the intervention is administered and... View Details
    • 18 Oct 2004
    • Research & Ideas

    The Bias of Wall Street Analysts

    varies with the type of security being issued. For debt, the optimism is restricted to near-term earnings forecasts (i.e., the next two years); for equity, the optimism is concentrated in longer-term forecasts (i.e., growth forecasts, View Details
    Keywords: by Ann Cullen; Financial Services
    • 26 Apr – 21 Jun 2017
    • HBS Online

    HBX Negotiation Mastery: Unlocking Value in the Real World

    Negotiation Mastery, Unlocking Value in the Real World, prepares you to close deals, maximize value creation, and resolve differences before they escalate. Target audience: HBS alumni and experienced colleagues; recommend to someone from your professional or personal... View Details
    • May 2009 (Revised January 2011)
    • Case

    HubSpot: Inbound Marketing and Web 2.0

    By: Thomas J. Steenburgh, Jill Avery and Naseem Ashraf Dahod
    This case introduces the concept of inbound marketing, pulling customer prospects toward a business through the use of Web 2.0 tools and applications like blogging, search engine optimization, and social media. Students follow the growth of HubSpot, an entrepreneurial... View Details
    Keywords: Customer Relationship Management; Entrepreneurship; Price; Growth and Development Strategy; Marketing Communications; Social and Collaborative Networks; Segmentation; Web
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    Steenburgh, Thomas J., Jill Avery, and Naseem Ashraf Dahod. "HubSpot: Inbound Marketing and Web 2.0." Harvard Business School Case 509-049, May 2009. (Revised January 2011.)
    • Video

    Robin Dembroff presents "Real Men on Top"

    • Article

    Backlash Against Male Elementary Educators

    By: Corinne A. Moss-Racusin and Elizabeth R. Johnson
    We investigated the existence, nature, and processes underscoring backlash (social and economic penalties) against men who violate gender stereotypes by working in education, and whether backlash is exacerbated by internal (vs. external) behavioral attributions.... View Details
    Keywords: Backlash Theory; Gender Stereotypes; Teaching; Early Childhood Education; Gender
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    Moss-Racusin, Corinne A., and Elizabeth R. Johnson. "Backlash Against Male Elementary Educators." Journal of Applied Social Psychology 46, no. 7 (July 2016): 379–393.
    • December 2001 (Revised February 2008)
    • Case

    Borealis

    By: Robert S. Kaplan and Bjorn N. Jorgensen
    When Borealis, a European producer of plastics, used a traditional, time-consuming budgeting process, the budget was quickly out of date in a competitive environment characterized by continually changing input and output prices and dynamic market conditions. This case... View Details
    Keywords: Activity Based Costing and Management; Budgets and Budgeting; Forecasting and Prediction; Investment; Governance Controls; Balanced Scorecard; Management Systems; Manufacturing Industry; Europe
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    Kaplan, Robert S., and Bjorn N. Jorgensen. "Borealis." Harvard Business School Case 102-048, December 2001. (Revised February 2008.)
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