Publications

July 1987
Case

Consultant Expert System at IBM

April 1993
Background Note

Note on High-Commitment Work Systems

By: David A. Garvin and Norman Klein

Describes the history, theory, and practice of high-commitment work systems. The history reviews classical approaches (i.e. Frederick Taylor), the human relations movement, the human resources approach, quality of work life, and empowerment. The theory examines the... View Details

Keywords: Design; Human Resources; Innovation and Invention; Managerial Roles; Work-Life Balance; Problems and Challenges; Strategy

September 1992
Case

Kodak Business Imaging Systems Division

By: Marie-Therese M. Flaherty and Steven C. Wheelwright

Describes Kodak's decision regarding a manufacturing site for some of its products. Compares several types of products (with different cost structures) and several worldwide locations (with different characteristics). Provides a framework (model) for comparing and... View Details

Keywords: Framework; Production; Product; Global Range; Supply Chain Management; Factories, Labs, and Plants; Electronics Industry

December 1979
Case

Xerox Corp. Systems Review Board

2009
Working Paper

Systemic Risk and the Refinancing Ratchet Effect

By: Amir E. Khandani, Andrew W. Lo and Robert C. Merton

The confluence of three trends in the U.S. residential housing market—rising home prices, declining interest rates, and near-frictionless refinancing opportunities—led to vastly increased systemic risk in the financial system. Individually, each of these trends is... View Details

Keywords: Housing; Mortgages; Risk and Uncertainty; Value; Mathematical Methods; Real Estate Industry; United States

2009
Working Paper

Systemic Risk and the Refinancing Ratchet Effect

By: Amir E. Khandani, Andrew W. Lo and Robert C. Merton

The confluence of three trends in the U.S. residential housing market-rising home prices, declining interest rates, and near-frictionless refinancing opportunities-led to vastly increased systemic risk in the financial system. Individually, each of these trends is... View Details

Keywords: Equity; Mortgages; Interest Rates; Price; Housing; Risk and Uncertainty; United States

Read Now

2003
Chapter

Operating as a Knowledge System

By: Dorothy A. Leonard

January 2014
Case

Social Strategy at Cisco Systems

By: Mikolaj Jan Piskorski, Daniel Malter and Aaron Smith

In April 2013, Jeanne Beliveau-Dunn, vice president and general manager for Learning@Cisco Systems, was planning the future of the Cisco Learning Network, an online platform hosted at Cisco.com. Since its launch in 2008, the Cisco Learning Network provided content to... View Details

Keywords: Networks; Digital Platforms; Internet and the Web; Competency and Skills; Learning; Web Services Industry

January 2014
Teaching Note

Healthymagination at GE Healthcare Systems

By: Vineet Kumar

October 2006 (Revised March 2007)
Case

The ColorMatch Hair Color System

By: Clayton M. Christensen and Matthew Beecher

Describes the challenge of finding the right market for a product. View Details

Keywords: Decision Choices and Conditions; Innovation and Invention; Markets; Product; Beauty and Cosmetics Industry

October 2004
Background Note

Introduction to Responsibility Accounting Systems

By: David F. Hawkins and Jacob Cohen

Introduces responsibility accounting systems. View Details

Keywords: Governance; Accounting

December 2003
Teaching Note

Argentina's Financial System Fenced In

By: Huw Pill

Teaching Note to (703-069). View Details

January 2000 (Revised January 2006)
Teaching Note

Husky Injection Molding Systems (TN)

By: Jan W. Rivkin

Teaching Note for (9-799-157). View Details

Keywords: Product Positioning; Competitive Strategy; Leadership Style; Expansion; Manufacturing Industry; Canada

September 1994 (Revised September 1994)
Case

ConAgra, Inc.--The Food System Company

By: Ray A. Goldberg and Quintus Travis

Keywords: Food; Food and Beverage Industry

August 1980 (Revised April 1981)
Case

Marrett Corp.: Systems Planning Committee

November 1980
Background Note

Overview of IBM Operating Systems

By: James I. Cash Jr.

Keywords: Software; Computer Industry

May 2011 (Revised March 2013)
Case

Marshall & Gordon: Designing an Effective Compensation System (A)

By: Heidi K. Gardner and Kerry Herman

CEO Kelly Browne wrestles with the design of a new compensation system to promote the collaboration and cross-selling necessary for supporting her firm's new strategy. Marshall Gordon International, a global public relations (PR) firm, has recently expanded its service... View Details

Keywords: Change Management; Customer Relationship Management; Compensation and Benefits; Retention; Growth and Development Strategy; Growth Management; Organizational Culture; Partners and Partnerships; Motivation and Incentives; Alignment; Public Relations Industry

2022
Working Paper

Developing a Sustainable High Commitment, High Performance System of Organizing, Managing, and Leading: An Actionable Systems Theory of Change and Development

By: Michael Beer

This paper presents a theory for developing an adaptive high commitment, high performance system of organizing, managing, and leading. It is a synthesis of my 50 years of action and field research presented in my books and articles. It operationalized and makes... View Details

Keywords: Organizational Learning; Organizational Change and Adaptation; Leadership; Management Practices and Processes