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  • All HBS Web  (568)
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  • 27 Oct 2008
  • Lessons from the Classroom

Achieving Excellence in Nonprofits

they need. This can easily lead to "mission creep"—the random accumulation of new goals and tasks as the organization follows funding (rather than its mission)—or to "mission shear"—direct and consistent pressure that pushes the organization View Details
Keywords: by Sean Silverthorne
  • 13 Nov 2019
  • Research & Ideas

Don't Turn Your Marketing Function Over to AI Just Yet

the model cannot systematically predict is much larger. In other words, there’s lots of noise in human behavior.” Instead of working to create the virtual market, marketers and marketing researchers are trying to break it down into more... View Details
Keywords: by Kristen Senz
  • 13 Aug 2007
  • Research & Ideas

The Dark Side of Trust

introduction. Statistical analyses show that the plumbers' responses varied systematically with levels of trust. Those who trusted their current suppliers were less likely to request a brochure (-13 percent), order a free sample (-6... View Details
Keywords: by Sean Silverthorne; Service
  • 01 Oct 2013
  • First Look

First Look: October 1

http://www.people.hbs.edu/liyer/BCCI_JEBO_Final_Sept2013.pdf August 2013 Contemporary Accounting Research The Role of Performance Measures in the Intertemporal Decisions of Business Unit Managers By: Bouwens, Jan, Margaret A. Abernethy,... View Details
Keywords: Sean Silverthorne
  • 19 Aug 2008
  • First Look

First Look: August 19, 2008

blurring by retailers have generally increased both inventory levels and gross profit dollars across retail segments. Download paper: http://www.hbs.edu/research/pdf/08-078.pdf New Framework for Measuring and Managing Macrofinancial Risk... View Details
Keywords: Sean Silverthorne
  • 07 May 2013
  • First Look

First Look: May 7

exhibit quantitatively similar degrees of time variation. We estimate a systematic liquidity premium in U.S. inflation-indexed yields over nominal yields, which declined from 100 bps in 1999 to 30 bps in 2005 and spiked to over 150 bps... View Details
Keywords: Carmen Nobel
  • 25 May 2011
  • HBS Case

QuikTrip’s Investment in Retail Employees Pays Off

Zeynep Ton goes behind the scenes to discover how the Tulsa, Oklahoma—based chain of convenience stores manages to outperform its competitors while maintaining a loyal workforce of over 10,000 employees. These workers enjoy above-average... View Details
Keywords: by Julia Hanna; Retail
  • 23 Apr 2007
  • Research & Ideas

Are Great Teams Less Productive?

Learning promotes performance—is there any argument? Without learning, organizations, teams, and managers are stuck in yesterday's world. In fact, says Harvard Business School professor Amy Edmondson, there are built-in tensions between... View Details
Keywords: by Sarah Jane Gilbert
  • 03 May 2023
  • Research & Ideas

Why Confronting Racism in AI 'Creates a Better Future for All of Us'

creating wealth, but today we know the stories about the systematic bias ingrained in even how home inspectors often assign a lower value to a family’s home with Black family photos and décor vs. items showing White people. In some ways,... View Details
Keywords: by Barbara DeLollis
  • 08 Mar 2019
  • Research & Ideas

Seven Negotiation Lessons from Amazon's HQ Disaster in Queens

enough of the right parties to gain agreement on your proposal and ensure successful implementation. Building such a sustainable winning coalition involves systematic steps that my colleague David Lax and I call a "negotiation... View Details
Keywords: by James K. Sebenius; Real Estate; Construction
  • 13 Dec 2016
  • First Look

December 13, 2016

forthcoming Journal of Investment Consulting Cloaked Trading By: Cohen, Lauren, Dong Lou, and Christopher J. Malloy Abstract—Using a novel, proprietary database of micro-level trading activities by asset managers, we show strong evidence of asset View Details
Keywords: Carmen Nobel
  • 01 Nov 2011
  • First Look

First Look: Nov. 1

advantage. Read the article: http://hbr.org/2011/11/how-great-companies-think-differently/ar/1 Managing the Multiple Dimensions of Risk—Part I Authors:Robert S. Kaplan and Anette Mikes Publication:Balanced Scorecard Report 13, no. 4... View Details
Keywords: Sean Silverthorne
  • 16 Aug 2022
  • Op-Ed

Now Is the Time for Entrepreneurs to Play Offense

most talented entrepreneurs, I have been thinking more and more about what playing offense looks like in 2022-2023. Here’s the six-part playbook I’m hearing: 1. Acquire talent A few years ago, it was impossible to acquire talent. The best engineers, sales reps, and... View Details
Keywords: by Jeffrey Bussgang
  • 26 Jan 2010
  • First Look

First Look: Jan. 26

the point that given the rarity of the strategic approaches to resource allocation, district leaders need more guidance and tools to help them make better decisions and manage the consequences, particularly when they are under enormous... View Details
Keywords: Martha Lagace
  • 05 Feb 2008
  • First Look

First Look: February 5, 2008

transfer in security markets. We focus on connections between mutual fund managers and corporate board members via shared education networks. We find that portfolio managers place larger bets on firms they... View Details
Keywords: Martha Lagace
  • 04 Dec 2019
  • Book

Creating the Experimentation Organization

biggest problems in innovation is that it can generate uncertainty, says Thomke. Even in an age of Big Data, companies are stymied by the fact that they don’t know what they don’t know. “If something is very novel, there is little data around it to use.” Using... View Details
Keywords: by Michael Blanding
  • 02 Oct 2006
  • Research & Ideas

Negotiating in Three Dimensions

schedule would do the trick, with the bulk of the payment due when procurement budgets are replenished. The frustrated supplier also may be overlooking a fundamental set-up barrier. While top management from both firms might speak of the... View Details
Keywords: by Martha Lagace
  • 21 Dec 2010
  • First Look

First Look: December 21

the period from 1996 to 2005 to test the hypothesized relationships. How Managers Use Multiple Media: Discrepant Events, Power and Timing in Redundant Communication Authors:P.M. Leonardi, T.B. Neeley, and E.M. Gerber... View Details
  • 20 Dec 2010
  • Research & Ideas

Panama Canal: Troubled History, Astounding Turnaround

United States, what were the economic and political advantages of building and managing the canal? A: The Panama Canal provided massive cost savings to intercoastal commerce. Before the Second World War, the vast majority of the cargo... View Details
Keywords: by Sarah Jane Gilbert; Transportation
  • 02 Aug 2017
  • What Do You Think?

Summing Up: Why Can’t Organizations Engage Their Employees?

improved by every single leader in the organization working one-on-one with all of their employees It’s hard—damned hard.” Judging from the views of employees, too few managers have figured out how to engage those working with and for... View Details
Keywords: by James Heskett
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