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Show Results For
- All HBS Web
(3,647)
- People (2)
- News (398)
- Research (2,825)
- Events (11)
- Multimedia (32)
- Faculty Publications (2,186)
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- 01 Sep 2008
- News
Faculty Books
Service Profit Chain to Work for Unbeatable Competitive Advantage by James L. Heskett, W. Earl Sasser, and Joe Wheeler (Harvard Business Press) The authors extend their earlier idea of a service-profit chain... View Details
- 01 Mar 2011
- News
James McNerney Jr.
engage in global cooperation to get these planes done. Another lesson was IT systems. We lost visibility of the supply chain because our systems weren’t good enough to keep track of manufacturing activity.... View Details
- 19 Sep 2012
- News
On a Sound Track
that is relevant in Shanghai, Panama, South Africa, Europe, or wherever. The United States is one big market. Contrast that with Europe, where we have a central office, but where there are lots of different markets that require different strategies and investments. Our... View Details
- 01 Sep 2006
- News
Faculty Books
evolving, mutually beneficial channel strategies. To navigate the complex distribution environment successfully, companies must map the industry channel, build and continually edit their own channel to best serve customers, and align and... View Details
- 01 Dec 2020
- News
Finding The Right Patient-Provider Match
second year,” he says. Gardner has built Kyruus into an industry leader in providing search, scheduling, and data management services for health systems. Simplifying the Process “We don’t define what is right for the patients. Our job is... View Details
Keywords: Susan Young
- 22 Feb 2022
- News
Q&A: The Post-Pandemic Path
one economic lesson from the crisis is that government support really works. Look at where we are today with inflation and supply chain problems—I’m not saying those are good things, but we certainly are not... View Details
Keywords: April White
- 01 Dec 2008
- News
Green Talk at HBS
Before an overflow audience in September, Scott Nyquist (MBA ’84) and Thomas Seitz of McKinsey gave a talk on the “The Future of Energy: How Geopolitics, Environmental, and Supply Risks Are Shaping the Industry.” Drawing on the consulting... View Details
- 21 Jul 2022
- News
How Sumner Feldberg Helped Transform Retail
mill stores were merely a fad. Instead, he bet on supermarket-style stores, with self-service, offering clothing, toys, beauty supplies and housewares. That idea became the basis for the family’s chain of... View Details
- 01 Mar 2014
- News
Cutting Edge
and bolts: exiting underperforming adjunct businesses (e.g., pickles and fresh poultry); shaking up the management team; improving the supply chain (thereby increasing plant productivity by 50 percent); and... View Details
- 01 Sep 2015
- News
Ink
Fuji Photo Film combined interests to steal low-end printer share from Canon, both companies wanted to have a markup over their own separate costs, which would have created an overpriced product. The eventual answer was a carefully crafted partnership that... View Details
- 01 Dec 2009
- News
Losing Our Competitive Edge
critical components of solar panels, among others. How did this happen? A big part of the reason is the outsourcing of development and manufacturing work to companies abroad. The result: a damaging deterioration in the collective capabilities that serve high tech. This... View Details
- 01 Mar 2010
- News
Lords of Strategy
Company; and HBS professor Michael Porter (MBA ’71). In addition to the pioneering roles played by this innovative quartet, there is another leitmotif — a fifth key player — that runs throughout the book: The industry would not exist as... View Details
- 01 Mar 2010
- News
Alumni Books
created so much financial devastation. The Curse of the Mogul: What’s Wrong with the World’s Leading Media Companies by Jonathan A. Knee, Bruce C. Greenwald, and Ava Seave (MBA ’82) (Portfolio) In an industry built on celebrity, media... View Details
- 01 Dec 2001
- News
Film School
volunteer in Africa before attending HBS; thinking back to that time made him want to do "something useful and outrageous" once again. Particularly concerned about violence among young people, Seder decided that he wanted to "make a commitment to at-risk youth." At the... View Details
- 01 Dec 2007
- News
The Wise Men
complex chain of events, individuals, transactions, and products that feed the world. Until his retirement in 1997, Goldberg had taught many thousands of MBA and Executive Education students and was the author, coauthor, or editor of more... View Details
Keywords: Garry Emmons;Julia Hanna
- 01 Jun 2018
- News
Disrupting India’s Dental Market
“Entering an industry that was entirely mom-and-pop,” he says, “we found the auxiliary services around it were also non-organized.” Singh saw an opportunity to create a national chain that would offer a... View Details
Keywords: Sasha Issenberg
- 02 Mar 2015
- News
To Market, To Market
building an agricultural and market infrastructure in places—like parts of Nepal, Romania, Haiti, and Guatemala—where little or none has previously existed. “The way we do this is through value-based development, where we engage farmers in wealth-creating value View Details
- 13 Jul 2016
- News
From Money to Ministry
Admiral Norvell Ward, who commanded a fleet of 52 supply ships deployed in the Gulf of Tonkin, supporting US troops in Vietnam. It was there that he observed a tragedy that only added to a series of hints at what would become his later... View Details
Keywords: Margie Kelley
- 01 Mar 2013
- News
A Healthy Profit
a profit-making opportunity and a legitimate part of the financial-services industry, this scale constraint was lifted. "Only when an economic activity generates above-average returns can it become an industry," says Chu, "and only an View Details
- 01 Jun 2011
- News
The Best-Laid Plans
morning known as “Super Saturday,” 63 student teams present these and other ideas in the Aldrich classrooms where other people’s ventures are the usual topic of discussion. Judges — a mix of angel investors, VCs, serial entrepreneurs, and View Details